Endorsed by Which?

Adept Heating Services Ltd

4.4

41 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Established since 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service.Our reputation has been developed through hard work and reliability which is why we are the areas number one choice for plumbing and heating related work. If you require cost effective, reliable heating and plumbing engineers then look no further. Operating through out gloucestershire we cater for all domestic and business clients plumbing and heating requirements.adept heating services are qualified to work with natural gas, lpg gas and oil heating systems.We are also qcf level 3 qualified engineers for working with renewable technologies.adept heating services is gas safe registered and oftec registered.

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
    • Solar panels
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Boiler installation
    • Gas safety testing and inspection
    • Boiler servicing
    • Radiators and central heating
  • More Services

    • qualified for oil
    • natural gas and lpg gas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.4
41 reviews
Customer Service
4.4
Quality
4.5
Value
4.3
Sort by
Do not recommend
Customer Service
Quality
Value
Unfriendly, rude, couldn't sort my problem, didn't send a quote to do so, sent expensive bill anyway. I will never use again and do not recommend.
Customer in Gloucestershire Posted on 29/11/2023 , work completed 24/11/2023
The trader replied (on 07/01/2024)
Thank you for your review. After reviewing the visit to your two properties we have found no basis for your claims of rudeness or being unfriendly. Below is the process of your two jobs. You contacted us for a call out to two separate properties to which we advised that two separate properties would require two separate call bookings. We booked the works in for the two properties and advised the cost of the call outs which covered up to an hour period. The jobs were booked and then confirmed by you. The first properties fault was repaired in 30 minutes. The fault at the second property was unable to be fixed in the hour due to either the towel rail valve needing to be replaced or the towel rail or 10mm pipe work flushed, We reached this conclusion after 30 minutes on site and checking the valve and isolating all radiators apart from the towel rail to see if there was a air lock or blockage in the 10mm pipe work, after this we advised that the heating system would need to be drain and the valve replaced. We then advised that the 600x1800 chrome towel rail had dropped down due to the fixing coming away from the wall and would be best to be removed and refitted with new fixings but also that the towel rail was rusty to which you asked for a quote to supply and fit a new towel rail and valves. We advised we would send over a quote in due course. This negative review has stemmed from the customer not wanting to pay for two call outs.
Reliable and Efficient
Customer Service
Quality
Value
Adept Heating Services installed our Worcester Combi Boiler 10 years ago. They have serviced it every year since then, and I have found them to be professional, efficient, and pleasant to deal with, with very reasonable charges. Thoroughly recommended.
Customer in Gloucestershire Posted on 17/07/2023 , work completed 12/07/2023
A crisis averted
Customer Service
Quality
Value
We have a bath with taps to the side, a flexihose washer perished causing a water leak. We got a plumber to look at it who said the bath would have to come out and a bath with end taps fitted. We got Adept to have a look and within two hours the diagnosis was made and a new flexihose fitted. We were impressed and relieved as this certainly saved us hundreds of pounds. We have always found Adept to be reliable and professional.
Rob in Gloucestershire Posted on 16/06/2023 , work completed 15/06/2023
Professional
Customer Service
Quality
Value
Came on time and sorted our complex underfloor heating system efficiently and effectively. Also checked the upstairs radiator system.
Customer in Gloucestershire Posted on 18/10/2022 , work completed 18/10/2022
Reliable service
Customer Service
Quality
Value
I had used another local installer for many years but its customer service had deteriorated after a takeover, so I needed an alternative and chose Adept to fit a couple of Worcester-Bosch boilers for me in 2018. The costs were competitive and Stuart provided knowledgeable advice, which helped me choose the best options for each installation. Adept has serviced the boilers annually ever since. The technicians are always punctual and the work is carried out with no fuss or mess. I have had no problems with boilers or the installations.
Customer in Gloucestershire Posted on 01/09/2022 , work completed 31/08/2022
excellent
Customer Service
Quality
Value
We asked Worcester Bosch for recommendations for someone to advise on a new boiler and flue. They provided three names and Adept was the most responsive. Stuart visited the following day and confirmed that we needed a new 550 CDi boiler and a repositioned flue. He quoted a reasonable price that did not change. He anticipated a 5 day wait for the new boiler, which was acceptable. He rang after 6 days to say it would be here the next day and could they come the following morning at 8.30. He arrive at 8.15 and was later joined by Martin, both knowledgeable and experienced. They completed the work that day and Martin came back the next day to check everything, balance radiators, etc. I had obtained online quotes from national firms. Stuart’s was a bit more but I was keen to meet the person doing the work before committing, and to agree details of the new flue, etc. Also to iron out risks of extra costs. Martin was exceptionally helpful in explaining and discussing details as worked progressed. Altogether an excellent service.
Customer in Gloucestershire Posted on 03/05/2022 , work completed 27/04/2022
Stuck with it!
Customer Service
Quality
Value
Had a complicated problem with the heating system which Stuart and his team sorted out. The quality of service did not diminish even though the job must have been frustrating. Thank you so much for sorting it out.
Customer in Gloucestershire Posted on 25/01/2022 , work completed 18/01/2022
A good job completed
Customer Service
Quality
Value
So refreshing to have a prompt reply to my initial enquiry and then the work completed on time and with great efficiency. Thank you.
Customer in Gloucestershire Posted on 21/11/2021 , work completed 19/11/2021
Have used Adept for years
Customer Service
Quality
Value
Adept are the best plumbers we’ve ever used. In running a small hotel we have multiple boilers, bathrooms, saniflow, underfloor heating and radiator systems. Adept are professional, knowledgeable, turn-up when they say they will and always do a neat and tidy job. Would strongly recommend.
Customer in Gloucestershire Posted on 03/10/2021 , work completed 29/09/2021
Adept Heating Ltd
Customer Service
Quality
Value
Pleasant Well mannered Well presented On time. Gas boiler last six years and gas fire. Very reasonable price. Could not do better.
Customer in Gloucestershire Posted on 16/08/2021 , work completed 12/08/2021