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Trusted Traders

Adept Heating Services Ltd

Logo on white
Profile thumb adept logo ltd

4.3

22 Reviews

About

Established since 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service.Our reputation has been developed through hard work and reliability which is why we are the areas number one choice for plumbing and heating related work. If you require cost effective, reliable heating and plumbing engineers then look no further. Operating through out gloucestershire we cater for all domestic and business clients plumbing and heating requirements.adept heating services are qualified to work with natural gas, lpg gas and oil heating systems.We are also qcf level 3 qualified engineers for working with renewable technologies.adept heating services is gas safe registered and oftec registered.

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
    • Solar panels
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Boiler installation
    • Gas safety testing and inspection
    • Boiler servicing
    • Radiators and central heating
  • More Services

    • qualified for oil
    • natural gas and lpg gas

Customer reviews

4.3
22 reviews
Customer Service
4.3
Quality
4.4
Value
4.2
Sort by
You have been warned - they are not trustworthy
Customer Service
Quality
Value
I noticed Adept's name on my combi which was installed by the previous owner so I asked for a service as the pressure gauge kept going into the red. This service was done at the end of the year - £60. However last week the leak was really bad so I asked for another visit - last Friday. I thought all was well and paid the £85 on-line that day. A bit steep at £85 for a 20 minute visit - but I thought my troubles were over, they were just beginning. Nearly two buckets of water leaked this weekend. I asked Stuart to refund my £85 but he refused. I told him I was going to write this very bad review but he didn't care - he wanted to keep my money - me, a pensioner. I've been in touch with British Gas, they've already visited, I told them about Adept's attitude and poor service. None of this would have happened if my £85 had been refunded.
Customer in Gloucestershire03/02/2020
The trader replied (on 04/02/2020)
As we reply to all reviews good or bad we would like to respond first of all by saying we aim to give 100 % customer satisfaction unfortunately this is some times hard when customers don't fully understand the situation or problem with the boiler. A service was carried out and a fault fixed withing that service, another problem arose with the boiler some time later for which we carried out some work on the boiler but advised there may be another fault and part replacing to which we advised to keep an eye on the boiler. Sometime later after we had left with the boiler working okay the other part stopped working correctly as advised it might. Rather than contact us to repair this british gas were called to fit a new boiler. We advised that a refund would not be given as were carried out works to the boiler and advised you accordingly of potential further problems and also because we would not be threatened with a bad review to get your money back. The costs paid was £ 84 inc vat for a call out for the first hour or part of.
Thankful...
Customer Service
Quality
Value
Our central heating went on the blink six days before Xmas and our normal plumber was away for a week so I trawled the Internet and called seven local firms... had to leave a message with all of them! Adept responded to the call within hours and were round early next morning. They changed the the valve which was faulty and then I had them change the controller which was old and the pump which they pointed out was noisy and rusted. Problems all solved and they did it within two days - before any of the other firms had even responded to my messages! Chris, the guy who did the work was very professional very efficient, took his shoes off without being asked and cleaned up perfectly. I was thankful that we could use them and will use them again.
Customer in Gloucestershire22/12/2019
The trader replied (on 04/02/2020)
Thank you for your time to leave a review.
Work needed on customer service
Customer Service
Quality
Value
Great quality work. But the company could do with learning about customer service - replying to emails and texts, picking up the phone, sending staff when booked in advance
Customer in Gloucestershire05/12/2019
The trader replied (on 10/12/2019)
We are sorry to hear this, we are at a very busy time of year and very much in demand. We aim to respond to calls and emails asap. Unfortunately some emails and calls slip through. by your response i believe all works were completed and to a high standard.
Unreliable and didn't turn up
I called these guys 8 days ago and spoke to a chap who directed me to their website to arrange a boiler service. 7 days later and I hadn't heard a thing until I got an email yesterday afternoon confirming that an engineer would be with me at midday today. With less than 24 hours' notice I moved some work things around and left the office to let them in. No one turned up. Not a phone call, nor an email. The irony is that a year ago I received pretty average service from a competitor and found this company on the strength of their reviews. All I want is someone to turn up when they tell me they will and to actually want my business. It shouldn't be that hard, should it?
Customer in Gloucestershire22/10/2019 (Reviewer did not use service)
The trader replied (on 06/11/2019)
Please accept our apologies for the missed service call, unfortunately we are still having some teething issues with our new office software which has caused us to lose some bookings but these were rescheduled or an engineer was sent as soon as the customer called on day of booking.
Combi boiler replacement
Customer Service
Quality
Value
Excellent work in the removal of old boiler and installation of new, Worcester Bosch, combi. Efficient and fast operation and on budget, but a little disappointed that return was necessary to fix a leaking pipe (which was not directly associated with the new installation). Would, however, definitely recommend this firm's overall care and attention.
Customer in Gloucestershire11/10/2019
Reliable Service
Customer Service
Quality
Value
I have now been dealing with this company for five years, and they now carry out the annual service on my gas boiler. I have found them reliable and efficient, and easy to deal with. Recommended.
John, Gloucestershire14/07/2019
Move unwanted growth and rubbish
Customer Service
Quality
Value
Job done was done in good time skip used and dealt with . Clearance of rubbish around a factory trees dealt with effiently.
Customer in Gloucestershire08/07/2019
Great service
Customer Service
Quality
Value
Adept were recommended to me by a friend in Cheltenham who has used them for years. Stuart serviced our Glowworm boiler and fitted a new expansion vessel. Both works were completed to budget and to time specified. Friendly and professional. I would use again and recommend.
Customer in Gloucestershire31/01/2019
Quick and efficient service
Customer Service
Quality
Value
The Adept team removed a large, floor standing boiler from our loft without fuss and replaced this with a new wall-hung unit. The quote was sensible, the service prompt, neat and professional. I’d be happy to recommend Adept.
Richard Sutton25/10/2018
Prompt Efficient Service
Customer Service
Quality
Value
I have been dealing with this company for four years, and have found them efficient, reliable, and pleasant to deal with.
John L26/07/2018