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Alaskan Windows Ltd

4.9

336 Reviews

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About

At Alaskan Windows Ltd we have the benefit of over 20 years experience installing replacement windows and doors. Our continued success is down to the relationships we build with each customer, based on our commitment to the values of honesty, integrity and professionalism which, we believe, are reflected in over 1000 positive reviews on the Checkatrade and Trustatrader websites.

A FENSA registered company with accredited MTC installers, Alaskan Windows is Trading Standards approved under both the Surrey Buy with Confidence scheme and Government endorsed Trustmark initiative.

We supply industry leading British made A-rated windows as standard combining the slimmest frame available in the market with superior argon filled gas sealed units to deliver the environmental and financial benefits of an energy efficient home.

We specialise in the supply and installation of:
Double glazing
Triple Glazing
Secondary Glazing
Front and Rear doors
Patio and French Doors
Composite Doors
Bi-fold Door

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • Fire doors
  • Glaziers

    • Double glazing installation
    • Sash windows
    • Replacement window services and repairs
  • More Services

    • composite doors
    • sash windows
    • flush sash windows

Customer reviews

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4.9
336 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Overall I am disappointed with the work
Customer Service
Quality
Value
The surveyor who measured the windows in my opinion has an undersized height of the upstairs windows. It is normal to take 20mm off the brick size but he took 35mm off the brick size height. I am kicking myself that I did not check his measurements. By contrast, the windows installed by a different company at the front of the house are the correct size. Of the 2 installers, the younger one was very good and took care with his work using a reciprocating saw to cut out the old frame fixings rather than levering them out. The older fitter was rough and damaged 2 bricks when levering out the old frame in one of the windows. Also when fitting a new plastic window board he forced it in so that it has a 5mm dip in one of the corners. I intend to remove it and either refit it to buying a new one. There were 3 faults with the windows and a patio door which I drew to the attention of Alaskan Windows and they attended to them so I am satisfied in that respect. Their paperwork and the issue of the guarantee was efficient. However, overall I am disappointed. The company that I used to install windows and doors at the front of the house were far better in my opinion.
Customer in Surrey Posted on 04/02/2021 , work completed 11/08/2020
The trader replied (on 05/02/2021)
Thank you for your feedback I appreciate your comments and are glad you found the experience dealing with our administration and support team positive. In regards to the issues relating to your installation back in August 2020, I am obviously very disconcerted to learn of your overall disappointment. Having looked into this further, I hope you would agree the product ‘faults’ were resolved for you in a timely fashion given the challenges surrounding supply chains, manufacturing and the movement of people in the current environment. In terms of your general concerns over the fitting of the windows, I can assure you we take our duty of care when working in customer’s homes extremely seriously. I have directly spoken to the surveyor and installation team involved and although I would counter that the windows were measured accurately by our experienced surveyor given the specific parameters of each window, I would like to extend my genuine regret where you feel Alaskan Windows has failed, on this occasion, to meet your expectations and apologise for any inconvenience caused. Whilst we in no way claim to be perfect, we strongly believe that close to 2000 feedbacks on consumer feedback sites - with a vast majority of customers acclaiming the professional care taken by our installers - testifies to the enduring care and pride we take in every aspect of our installations. Yours sincerely, Alastair Young Managing Director Alaskan Windows Ltd
Highly recommended
Customer Service
Quality
Value
Alaskan Windows removed some 20+ old existing windows of various types and sizes and replaced them all with their uPVC windows. The work was done to the agreed schedule and budget. I found them to be a very approachable, informative and responsive company that provided an excellent service throughout the process of initial survey and quote, acceptance, final survey and installation. The work was carried out as promised within a 3 day period by a friendly and competent team of four men. There were just a few minor adjustments and alignments we identified during the following 3/4 weeks which they assessed within 24 hours of our phone call and quickly rectified several days later.
Customer in Greater London Posted on 13/12/2020 , work completed 05/11/2020
They were fantastic!
Customer Service
Quality
Value
Alaskan were a pleasure to deal with, very accommodating and professional. We had 4 windows installed (3 casements and one sash window) and all work was done to the agreed price. Our new loft and renovation happened over a few months which meant the team came on a few occasions to measure up and fit (as soon as a room was ready for the windows). The team are small and because of this it felt like a very personal service. Communications were good and they are not a pushy company and just give you what you want. Douglass is very helpful and easy to deal with. Connor and the team who installed our windows were professional, friendly and they came on time and worked efficiently when they were in the house. Would recommend highly!
Customer in Greater London Posted on 05/12/2020 , work completed 04/12/2020
Renew patio doors and windows
Customer Service
Quality
Value
A very good job. Polite workmen, turned up on time as previously advised by the company. Tidied up afterwards and took away all of the waste.
Customer in Greater London Posted on 27/08/2020 , work completed 26/08/2020
Window and door
Customer Service
Quality
Value
Brilliant work. Completed on time. Clean. Friendly.
Nigel, Surrey Posted on 29/07/2020 , work completed 28/07/2020
New window
Customer Service
Quality
Value
Most impressed, would certiainly use them again. i have no hestiation in recoomned their fat and efficeint service. All boxes ticked. The two lads thay came were tidy, friendly and punctual. the job was emacutlate./
Mr Tooke, Morden Posted on 23/06/2020 , work completed 16/06/2020
Too floor PVC windows
Customer Service
Quality
Value
I apologise for the delay in this review. I had my windows fitted by Alaskan in December and I am super happy with the job. Really friendly guys, they made a great effort to keep the place tidy and at a really competitive price. Unlike any of the other quotes I had, they came back to me with a quote based on the makers figures from the dimensions given. This gave me complete confidence that I was getting a fair price and it really was for the work that was done. I will be using them for the rest of my windows on the house. A special thanks to Brendan and Martin who fixed the windows for me.
Customer in Greater London Posted on 17/05/2020 , work completed 06/12/2019
Ok
Customer Service
Quality
Value
I had UPVC window replacement in my loft, which was fine and of good quality. However, I also had an aluminium sliding door, installed in my kitchen which leaves me speechless. It has no handle on the outside. So you are trapped in the garden. This was not explained to me. Otherwise, I would have chosen a different design. So very mixed feelings about Alaskan windows to be honest. They have not offered to to do anything to rectify the sliding door problem which is Major in my opinion It looks ridiculous.
Customer in Greater London Posted on 11/02/2020 , work completed 09/01/2020
The trader replied (on 21/02/2020)
Thank you for your review. I appreciate your feedback and am glad that you are happy with the loft window. In regards to the aluminium sliding door I am obviously concerned to read your comments. Having looked into this further, the aluminium door was selected to give the narrowest possible sight-lines and largest opening span. The engineering of this design dictates that the outer door is required to slide completely over the inner door which would not be possible with an external handle. Unfortunately in instances where aesthetics are the primary concern for customers there is unfortunately a trade-off with the other specification features that are available. As a company that prides itself on the enduring relationships we seek to build with each and every customer, I would like to extend my genuine regret where you feel Alaskan Windows has failed, on this occasion, to meet your expectations and apologise for any inconvenience caused. Yours sincerely Alastair Young Managing Director Alaskan Windows Ltd
Terrific
Customer Service
Quality
Value
Very professional, first class job, cleaned and tidied up after they finished
Barry, Wimbledon Posted on 07/02/2020 , work completed 07/02/2020
A1fitters
Customer Service
Quality
Value
Had two windows fitted Friday The experience was without any hitches from start to finish.From the Michael the rep to Terry & Tayler the fitters. First class job, no mess and very polite. Will use them again.
Tom Posted on 21/10/2019 , work completed 18/10/2019