Endorsed by Which?

Easystep Stairlifts Ltd

5.0

109 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

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Organisations and Awards

NOVEMBER 2022
JUNE 2021

About

We are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent. Short or long term stairlift hire available for straight or curved stairlifts.

Please call us to discuss your needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
109 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fantastic efficient service
Customer Service
Quality
Value
Cannot fault this company. Professional, friendly and knowledgeable from the get go. My son made contact with Easy Steps on the Monday. Nine days later the lift was installed by Paul who was so competent, efficient, speedy and friendly. He was a breath of fresh air. The cost of installing and rental is also extremely reasonable. A great company - would highly recommend.
Customer in Greater London Posted on 02/09/2023 , work completed 30/08/2023
The trader replied (on 05/09/2023)
Good afternoon. Hello. Thank you for this amazing review. I will pass you comments on to our engineer Paul, he will be delighted to hear, that you found our service 5 star value. from Sally at Easystep Stairlifts Ltd
Faultless customer service, installation and equipment.
Customer Service
Quality
Value
My daughter chose this company after brief online research. She spoke to Sally late on Thursday, sent a video of the staircase on Friday morning and we had the stairlift installed on the following Monday. Customer service was impeccable, all calls and emails answered promptly. The quoted price seemed very reasonable and we chose the rental option. Paul, the engineer arrived on time and was friendly and efficient. He had the whole thing done in under 3 hours (single flight with 90 degree turn at top). He showed me how the supports were screwed into the stair treads, not the wall and did a good job of unobtrusively running a power supply from a regular wall socket. He gave us a comprehensive briefing on operation and left no mess at all.
Customer in Greater London Posted on 21/08/2023 , work completed 21/08/2023
The trader replied (on 24/08/2023)
Hello. Thank you so much for this lovely review. I do remember the order, and I am really pleased that we were able to help you so quickly. Any problems, please call us, we have engineers on call, out of hours. Thank you again. From Sally at Easystep Stairlifts Ltd
Excellent service, thank you!
Customer Service
Quality
Value
We had a stairlift fitted on 31st July 2023. Sally provided excellent professional service and support to to answer all our questions and arrange installation. The first engineer sent to measure-up was excellent, very helpful and informative. The second engineer sent to install was also excellent. No mess, no fuss and very informative. Perfect all round, would highly recommend to anyone. Many thanks!
Customer in West Midlands Posted on 11/08/2023 , work completed 31/07/2023
A Which? Trusted Traders staff member replied on behalf of the trader (on 21/08/2023)
5 STARS, thank you so much for your great review. Your recommendation means a lot. We work well as a team, and I’m glad that we were able to help you. From All of us at Easystep Stairlifts Ltd
Very good five star service and installation
Customer Service
Quality
Value
Very good and quick to respond. Very happy that we used this company when we had been let down elsewhere with big companies who wanted us to wait 6 months. Would highly recommend. My stairlift was installed a week after my initial contact with the company and cost 1/3 of the price of the bigger companies out there.
Which? Trusted Traders Consumer Posted on 03/08/2023 , work completed 27/07/2023
The trader replied (on 04/08/2023)
Hello. Thank you for your review. Its nice to hear that you are happy with the service that we provide. I am sorry that other bigger companies let you down. We are glad that you kept searching and found us. We are proud of our business and were delighted to be able to help you. From all of us at Easystep Stairlifts Ltd
Second time using this Company
Customer Service
Quality
Value
I first used Easystep stairlifts 3 years ago when my husband was very ill & unable to climb the stairs in our house. The service was excellent from initial phone call to enquire, to the fitting of stairlift, after service and eventual removal. Now my elderly Parents are struggling I had no hesitation to call Sally at Easystep again. The service again has been perfect, they come when booked, on time, explained everything carefully to my Parents & took time to ensure they understood. I would have complete confidence in recommending them.
Customer in Nottinghamshire Posted on 16/07/2023 , work completed 13/07/2023
The trader replied (on 18/07/2023)
Hello. Thank you for coming back to us. It's exactly, what we would hope for when offering our services. It was nice to meet your parents, I hope they enjoy the stairlift. From Sally at Easystep Stairlifts Ltd
Stairlift
Customer Service
Quality
Value
I found this company a pleasure to deal with.they were very informative and carried out works with no fuss and to a very high standard They were on time both with the survey and installation The operatives were very polite and informative at end of installation I would have no hesitation in using Easy steps again and would certainly recommend them
Customer in West Midlands Posted on 14/07/2023 , work completed 11/07/2023
The trader replied (on 18/07/2023)
Good afternoon. Thank you for leaving your review. I am pleased to hear that you are happy with the work that we did. Your recommendation is high praise indeed. From the Team at Easystep Stairlifts Ltd
Excellent Service
Customer Service
Quality
Value
We were recommended to Easystep and so very glad we were. My Mum needed to have a stairlift installed after a fall, something she never previously wanted. We used the on line survey option which was so easy to complete and upload the required pictures to. We received an e-mail back with options and prices the first working day after the survey submission and the appointment was made for installation the following week. The engineer called to say he was on his way, the work was completed very quickly and a demonstration given. we were also given the on call information which put my Mum's mind at rest. The area was left spotless. We would not hesitate to recommend Easystep Stairlifts, there were various financial options which would suit most people too. My Mum has her independence back along with peace of mind.
Customer in Luton Posted on 13/07/2023 , work completed 26/06/2023
The trader replied (on 14/07/2023)
Good afternoon. Thank you for leaving your review. Its nice to hear that your Mum has confidence in the stairlift and peace of mind with the warranty. We are so pleased that you chose us, it means a lot. From all the Team at Easystep Stairlifts Ltd.
Fantastic installation, Great value
Customer Service
Quality
Value
Easy company to deal with, polite and friendly, installation was quick and easy with installer not leaving any stone unturned - Highly recommend, outstanding service!
Customer in South Yorkshire Posted on 11/07/2023 , work completed 11/07/2023
The trader replied (on 12/07/2023)
Hello. Thank you for this great 5* review. We do appreciate it. Its nice to hear that you found our service friendly and good value. From the Team at Easystep Stairlifts.
Excellent service throughout
Customer Service
Quality
Value
From the first contact with Easystep Stairlifts my experience was nothing but positive. The quote I was given by Sally (who was amazingly helpful and knowledgeable) was comprehensive, contained all my options and some extras that I needed. Prices were competitive. Every time I spoke to anyone at the company they were polite, helpful and not at all "pushy". Come the day of install Paul turned up at the time estimated and installed the stairlift with no fuss or problems whilst working around the coming and going of nurses, health visitors and the like. He then took me through a complete demonstration of the stairlift operation and all the documentation. He was superb! To make things even better I got a call from Sally a week after the install to make sure everything was OK. I am totally satisfied with the whole process and definitely made the right choice of company to deal with. I would recommend Easystep to anyone.
Customer in Leicestershire Posted on 28/06/2023 , work completed 21/06/2023
The trader replied (on 29/06/2023)
Good Morning. Hello. "5 Stars", thank you so much for the review. It does mean a lot to us all. It was a pleasure to meet you, and thank you for choosing us. Any problems, please call us, we will be happy to help. Kind regards from Sally at Easystep Stairlifts
Very helpful and professional stairlift company with absolutely no pressure to buy
Customer Service
Quality
Value
I am very grateful to Sally, Paul and the rest of Easystep Stairlifts team for their help. They surveyed my in-laws' house about 6 months ago to consider fitting a future stairlift and this was fitted last week. Sally and her colleagues have also given me advice about my own parents' house and the feasibility of fitting a stairlift there if wanted in the future. They sourced exactly what my in-laws wanted and Paul fitted this very efficiently and tidily last Friday at a time of day to suit them. My mother in law is finding the stairlift very helpful. My in-laws are renting a stairlift from them adapted to exactly what they want. Easystep have been very responsive, sent helpful photos of examples and been happy to talk through and discuss a variety of options. We could not have wished for more.
Customer in Oxfordshire Posted on 14/06/2023 , work completed 09/06/2023
The trader replied (on 15/06/2023)
Good afternoon "wow", that's such a kind a thoughtful review. It's so nice to hear the benefits that a stairlift can bring. We are delighted that we were able to supply your families with stairlifts. Thank you for choosing us; from all the team at Easystep Stairlifts