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Endorsed by

Which

?

Trusted Traders

Eldercare Solutions Ltd

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
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4.8

130 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

We are one of the UK's leading sources of information and advice for individuals having to decide how best to meet care home fees.

Our award-winning service has been accessed by families for over 15 years and are extremely proud of our reputation, experience and knowledge in this field.

If you are having to 'self-fund' care home fees, one of your main concerns is likely to be what might happen if the money runs out, especially with such low interest rates and likely future fee increases. You may also want to make sure something is left over for your family but, as no-one knows how long they will need care for, how can you plan for this?

The solution could be a Care Fees Plan (or Care Fees Annuity). If affordable, it would be a way of protecting some of your assets whilst providing an income for the rest of your life to cover care costs, giving you complete peace of mind.

Please see our website for more information and to download a free copy of our 'Paying for Care Guide' or call 0800 082 1155.

What we do

  • Disability and mobility

  • More Services

    • solla accredited financial advice for care fees funding

Customer reviews

4.8
130 reviews
Customer Service
4.9
Quality
5.0
Value
4.7
Sort by
Eldercare Review
I would thoroughly recommend the staff at Eldercare who have been both efficient and professional from day one. They have provided me with easy to understand information about the care annuities - one of which I have taken out for my mother. I now have peace of mind that my Mum will be taken care of for however long she may live. The process of moving my mother, selling her house, having her live with us for one year and then moving her into a care home full-time, has been extremely stressful, made worse by professionals not doing what they say they will do. It was a delight to have made contact with Eldercare where everyone has done exactly what they promised to do. Thank you Eldercare.
Customer in Surrey09/12/2019 (Reviewer did not use service)
Peace of mind
Customer Service
Quality
Value
The service my husband and I received and the professionalism of Eldercare Solutions was second to none. In taking out an affordable care fees annuity plan for my mother-in-law, we now have the peace of mind that comes from knowing that she can remain in the residential home of her choice without fear of her capital running out. Our adviser, Nicky Cave, explained the various plans and options available to us clearly and was instrumental in obtaining the best deal for Mum. Nicky’s colleagues were super-efficient, keeping us informed of progress, responding to queries promptly and ensuring the whole process went smoothly. We are grateful to them all and would not hesitate in recommending Eldercare Solutions services to others.
Customer in Cambridgeshire17/10/2019
Care Home Fees Annuity
Customer Service
Quality
Value
Eldercare Solutions were very professional and gave clear and thorough advice at every step of the way in order that my mother's care home fees can be paid for the rest of her life. Any questions I asked were answered speedily and any possible pitfalls were highlighted. With contact mainly through email, I was also easily able to share the information with my siblings and come to a more raid decision. The commission paid to Eldercare Solutions includes on-going help, therefore if we find that my mother needs to move to an alternate care provider/service, then Eldercare Solutions would assist in liaising with the annuity provider.
Customer in Leicestershire17/10/2019
A first class service
Customer Service
Quality
Value
Early in 2019 I approached Eldercare to obtain quotations for a Long Term Care Annuity for my mother of 94, already in respite care. The proceeds of sale of her house were required to fund this policy and ,as is often the case,this proved a long and tortuous process. During this time Eldercare were most considerate and helpful providing ,explaining and updating a range of options from a number of suppliers. The option finally taken provides all that we, as a family, had required and represents excellent value . I have no hesitation in recommending Eldercare for their professionalism and understanding ,they having made this potentially difficult operation so easy for my mother and the family. Trevor Longley. Croydon
Customer in Greater London15/10/2019
Excellent service and support
Customer Service
Quality
Value
When it became apparent that our impecunious 99 year old aunt needed to move into care, I trawled the internet to seek help and advice. One tentative question to Eldercare elicited an immediate and personal email in response. Application for quotations was set in motion: Nicky, Roger and Tracy guided and supported us at every stage of the process, being very understanding of our anxieties and time constraints. Around ten weeks from my initial contact we had accepted a care annuity quotation for our aunt who has now been residing in the home of her choice for two months. I really cannot stress highly enough the friendly efficiency of Eldercare and their close personal attention. (A similar company took six weeks to respond to a request for information!!)
Customer in Suffolk08/10/2019
Helpful, clear and professional
Customer Service
Quality
Value
Right from the very first contact the adviser was most helpful, clear and professional. He was happy to explain things to Dad as well as to me. All the advice he gave and his written report summarizing the options available to us was very clear and well presented. At no time did we feel pressurised to make a decision and there was definitely no 'hard-sell'. When we did decide on the product best suited to our need the administrative team handled the communication required very efficiently and smoothly. I would highly recommend Eldercare.
Daughter, Reading25/09/2019
Patient & hard working team
Customer Service
Quality
Value
It is not an easy decision making substantial financial arrangements on somebody else's behalf but Eldercare were patient and spent time securing alternative quotations & listening to our thoughts throughout the lengthy process. I can not fault our dealings with this company & the result has been a lifetime care plan for our relative, so we now have complete confidence & peace of mind that he can stay in the Residential Home he is so happy in, for the rest of his days.
Customer in Essex18/09/2019
Very helpfull, very professional
Customer Service
Quality
Value
Having my mother suddenly deteriorate and needing a Care Home was a shock to the system. Discovering what the monthly cost was going to be, left my family very concerned what the long term position was going to be. Thankfully I was put in touch with Eldercare solutions. They were very professional, not pushy, and help guide us through the options. Now we have a policy (and therefore a permanent solution) in place, I can rest easily.
Mr Davies, Cambridgeshire09/08/2019
Eldercare Solutions.
Customer Service
Quality
Value
Having responsibility for a relative living in a residential care home at the opposite end on the country I contacted Eldercare, who I knew conducted information seminars at the home. All contact was by telephone or email. After completing a financial survey covering income and expenditure I received a comprehensive report detailing various alternatives for financing extended care. I explored a number of different options before settling on the most appropriate solution and despite my various requests for alternatives was always treated with the utmost patience and efficiency. The company are extremely professional and knowledgeable, producing easy to follow comparative flow charts which highlight the attributes of the various available plans. The personal care and advice which I received was outstanding
Customer in Devon04/07/2019
Excellent service
Customer Service
Quality
Value
Eldercare organised a care fee plan for my mother, which is now in operation. Their efficient, reliable service enabled us to select the best product from various offers. They were extremely professional from start to finish, and always kept us in the loop as to ongoing developments.
Customer in Cambridgeshire13/06/2019