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Trusted Traders

Eldercare Solutions Ltd

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Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
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4.8

58 Reviews

See customer reviews & leave a review

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders have partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

We are one of the UK's leading sources of information and advice for individuals having to decide how best to meet care home fees.

Our award-winning service has been accessed by families for over 15 years and are extremely proud of our reputation, experience and knowledge in this field.

If you are having to 'self-fund' care home fees, one of your main concerns is likely to be what might happen if the money runs out, especially with such low interest rates and likely future fee increases. You may also want to make sure something is left over for your family but, as no-one knows how long they will need care for, how can you plan for this?

The solution could be a Care Fees Plan (or Care Fees Annuity). If affordable, it would be a way of protecting some of your assets whilst providing an income for the rest of your life to cover care costs, giving you complete peace of mind.

Please see our website for more information and to download a free copy of our 'Paying for Care Guide' or call 0800 082 1155.

What we do

  • Disability and mobility

  • Accessories and parts

  • More Services

    • SOLLA Accredited Financial Advice for Care Fees Funding

My work

Customer reviews

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Reviews summary

4.8
58 reviews
Customer Service
4.8
Quality
5.0
Value
4.8
Recommended

Recommended

by 58 out of 58 people
Sort by
Excellent service
Customer Service
Quality
Value
Options for funding care home fees clearly explained and very professional service all the way through. Excellent service with options clearly explained and no pressure to make quick decision.
Which? Trusted Traders Consumer12/05/2017
Recommended
Great service.
Customer Service
Quality
Value
I was very pleased with the service from Eldercare and in particular Michael Hastings my advisor. The options were explained clearly both on the phone and in writing. I felt fully supported through the process once I had made my decision. At no time did I feel pressurized or experience a hard sell. I genuinely felt my advisor was fully supportive of my situation and needs regarding my mother. Thank you all at Eldercare and in particular Michael.
S, East Sussex27/04/2017
Recommended
Professional & helpful
Customer Service
Quality
Value
I have used Eldercare Solutions on two occasions now as Attorney for friends, and I have always found them extremely professional and helpful.
V, Gloucestershire13/04/2017
Recommended
My review
Customer Service
Quality
Value
Professional and helpful
Margaret, Suffolk07/03/2017
Recommended
Highly professional organisation
Customer Service
Quality
Value
I found Eldercare and in particular Mike Hastings to be highly professional. He understood my requirements and replied to my many questions promptly and efficiently. Arranging the finance for the care of one’s elderly relatives can be a bit daunting, but the advice and guidance received clarified the process for me.
S from Frampton23/02/2017
Recommended
Perfect - just what I needed
Customer Service
Quality
Value
Eldercare gave a great service - quick, thorough and very helpful. I'd not heard of care fees plan insurance before, but it seemed such a great idea. Eldercare made it all very quick and easy, and now there's no worry about future finances.
Which? Trusted Traders Consumer22/02/2017
Recommended
Job well done
Customer Service
Quality
Value
Arranging an annuity for an elderly parent is never easy, especially for family members who are usually too close to all the competing issues and uncertainties that this time of life brings. Eldercare's report brought some useful clarity to our discussions and proved a useful guide to helping us grope our way through this maze. In particular, I cannot praise the patience, help, good humour and hard work of our advisor Michael Hastings who went "above & beyond" call of duty to keep us up to date with developments. He was not the usual "salesman" type who just wanted to get a signature and head off for the next client, but someone who was prepared to put in the time and effort to make sure the job was done correctly.
Which? Trusted Traders Consumer01/02/2017
Recommended
Excellent service and advice
Customer Service
Quality
Value
Michael Hastings was most professional in all his dealings. He was the first financial advisor who understood what we were looking for. I must have called 3 or 4 others, feeling very dissatisfied, until I contacted Eldercare. The options were fully explained and costs so I could make a properly informed choice (After many hours with a spreadsheet).
M, Kent17/01/2017
Recommended
Highly professional
Customer Service
Quality
Value
I have been most impressed by the high level of service provided by Eldercare Solutions. They have provided extremely helpful guidance on the products available and have offered much help and advice generally in financing care fees, all without pressure to commit to any particular solution. I have already ensured that my mother's care home manager is aware of eldercare's high level of professionalism and I would not hesitate to recommend them to anyone requiring guidance on care fee funding.
Which? Trusted Traders Consumer13/01/2017
Recommended
First class in every aspect
We used Eldercare to chose an insurance policy for my father when we could no longer care for him at home. We dealt with Michael Hastings who was superb in every way. Nothing was too much trouble for him and, many times, he went the "extra mile". The service was professional and caring. Even when we had taken out a policy, the service remained just as caring and thorough. We have no hesitation in recommending them.
chrisjonesy28/12/2016 (Reviewer did not use service)

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Have a question?

Call 0117 981 2931
Mon–Fri: 8:00–18:00
Standard network rate.

Have a question?

Call 0117 981 2931
Mon–Fri: 8:00–18:00
Standard network rate.
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