Franks Plumbing & Heating

After our boiler stopped working we ended up having to contact Lee a couple times after he’d fixed it as an emergency. Lee ended up visiting us 3 times after discovering it was an electrical fault and brought an electrician round to assist. Lee was very quick to respond to our initial call on a Saturday. He was helpful and friendly when getting the job done and not wanting to leave us without heating or hot water. Would recommend his services!

We first met Lee through a call out for our kitchen sink and found him to be very friendly and extremely reliable. He came out very late at night and was very quick to attend our property to help. We spoke to Lee about re-fitting our current bathrooms and he has since completely transformed our three outdated bathrooms (main, cloakroom and en-suite) in our property. Lee worked with us to incorporate the exact designs we wanted and offer suggestions to improve the design. The work was completed to an excellent standard and we are thrilled with the results. Would highly recommend to anyone in future!

Booking - I phoned the landline provided which was answered by the engineers wife/partner who took message. The engineer lee Frank did call me back without being chased. Service - engineer did not arrive when booked - I give the benefit of the doubt that it was a genuine misunderstanding. He arrived on time at the new date. The "service" seemed be be rather cursory and was limited to tests and completing a check list. It was completed in about 40 minutes. On my previous service, the engineer stripped down the boiler and cleaned with a vacuum cleaner. This did not feel like value for money for £85 (plus VAT). I did receive an official test certificate . No invoice was provided (although the price was agreed in advance) - I was invited to photograph his bank card and make payment using details. I made payment by bank transfer and asked for a receipt but none was sent. I chased after 1 week but was told that he was "incapacitated and unable to walk" and that an invoice would be sent as soon as possible. None was sent. I chased again after a further 3 weeks but he had apparently lost my details because of a replacement phone. I provided my details but did not hear further. It would appear that he prefers to avoid any financial paperwork. I would not use this engineer again because I now lack trust in him and did feel that the service was thorough.

We woke up to no heating or hot water, cold showers are hardly refreshing when you're expecting it to be -1 degrees outside. Did a quick search and found Lee of Franks Plumbing & Heating who incredibly attended within hours of our panicked call. He very quickly replaced the failed part on our boiler inexpensively and thus saved up from the prospect of a freezing night. It's so good to appreciate having a warm home with hot water again, we all take it for granted. Will be happily recommending Lee to anyone who needs quality, trusted heating or plumbing services, was very efficient, professional, fair and honest with costs.

Thank you Lee for not giving up on our central heating system. There was one thing after another that was wrong with it. You Sorted out all of the issues and it is now working the best it has done for years. Definitely recommend you .

Lee arrived on time and kept us up to date with all that he was doing. We are very pleased with the work which he carried out and have no hesitation in recommending his services.

I would highly recommend Lee, work was finished on time and a very tidy efficient job was done. Lee has even come back and put my flooring right as carpet fitter had done an awful job. Yes I would highly recommend this firm

I returned from a trip abroad to find my heating wouldn't work. Lee got it working the same morning. So grateful!

Numpty here ran about 4 screws into his pipes and water starting flooding through the ceilings. Rang up Frank's and he literally stopped eating dinner and arrived in mere minutes to fox the issue. Water damage has been minimal only down to his knowledge and effeciency. Would 120% recommend anyone in need of for any plumbing needs for that matter. Left the house in a clean state after despite the mess I made.

A massive and long overdue thank you to Franks Plumbing & Heating! Our old boiler packed up on New Years Day leaving us with no heating and hot water. After another plumber told us it couldn’t be repaired, we sought a second opinion and Lee turned up within 15 minutes. Despite his best efforts to fix it, our boiler was sadly beyond repair – not surprising since it turned out to be 37 years old! Lee gave us a reasonable quote for a new boiler and he and his colleague Jay worked solidly over a whole weekend to get it installed at short notice. We also found them to be friendly and they took real care cleaning up on both days. Our new Vaillant boiler is amazing and it’s great to know a reliable plumber so much so that we’ve had Lee back since to fit a new kitchen tap. Would highly recommend.