Hertford Glass

Despite a long process obtaining permissions from Listed Buildings and Heritage Foundation, it was reassuring, in the long run, that Hertford Glass would only proceed with these in place. This indicated to me, the company's integrity. I am very pleased with the finished product and the whole customer service experience. The installation (by Reece) was efficient, clean and stress free. He was friendly , obliging and very kindly fitted a key-safe box for me as well! I would definitely use Hertford Glass again and would not feel the need to shop around first.

My new windows were fitted today and I am absolutely delighted. The fitters were polite and helpful and tidied up to the point where you couldn't tell they had even been at my home. Their finishing off was incredibly neat and tidy and no repainting needed around the windows. It really is wonderful to receive such exemplary service, thank you Hertford Glass.

This is the 3rd time we have used Hertford Glass and we would use them again. Very happy with the quality of their service.

We used Hertford Glass to supply and install new windows to approximately 75% of our house, including a new front door unit with sidelights. From start to finish, the service has been excellent. They supported the design phase brilliantly, guiding us to the right selections and finishes based on the style of our home. There was a bit of a lag between ordering and installation, but this was expected due to known supply issues and our expectations were fully managed in this regard. The fitters were incredibly professional and polite. They were also tidy workers throughout the installation, ensuring to make good accordingly. Overall, we cannot fault the quality of the product that has been supplied to us and the service we have received. We would not hesitate to recommend them.

I had my patio doors replaced by Hertford Glass and I am very happy with the service and results. It took a long time (over 4 months) between ordering and installation but I expected there would be a delay as everything seems to be slow at the moment. The product is high quality and the installation was excellent with everything finished really nicely. There was a slight problem as I ordered chrome handles but the doors were delivered with white. This was rectified swiftly via email with no hassles at all, and a service engineer came and swapped over for the chrome handles a couple of weeks later. In summary, I am very satisfied and will be ordering additional replacement windows from Hertford Glass. The only negative was the long lead time between order and installation.

Hertford Glass took a deposit for a window in August 2021. Received one update call in November but nothing more. Sought an update in March only to told that due to various issues (communication breakdown between departments, IT problems, missing records), the order had not been processed until just recently, and that I would still be facing a two month wait for the window. I cancelled and have now received back my deposit.

Hertford Glass installed all new windows for us. Throughout the whole process they have been incredible, going over and above to give us the best customer service. From admin to assessment to installation, they have really made this such a positive experience. It was a pleasure to have the team in our house. Not only did they work incredibly hard in freezing weather, they made sure everything was clean and tidy at the end of each day. The windows look great, the price was excellent and we're delighted. Can't praise them highly enough.

We have just had leaded windows installed to our property, and are thrilled They look great, the works were carried out cleanly and efficiently by Rob and Niall and may I say their work and attitude is exemplary , they are a credit to your company. The price was very competitive and the quality excellent. We would highly recommend this company, and this is the second time my family have used them and they were also delighted with the work. Many Thanks to all concerned.

Disappointingly we have to leave a negative review. In mid-December 2020 we commissioned a replacement purpose built Victorian style conservatory in hardwood at a cost of nearly £29,000 and paid a deposit of £7,160 on the basis of it being fitted in around 10 – 12 weeks at the end of March. The terms and conditions provided by Hertford Glass included our approval of manufacturing drawings prior to commencement of manufacture. After 3 or 4 visits from 2 different people we became anxious as the drawings weren’t forthcoming and time was marching on, even though we anticipated some delay due to Covid. There were many verbal apologies and excuses for the delay in producing the drawings and we started to lose confidence. We tried to speak to Managing Director David Bailey but he did not return our calls. Eventually, some 15 weeks after placing the order we received a drawing of a standard rectangular casement window which did not represent the conservatory that we had ordered. On 28th March we emailed to re-confirm our request to see proper manufacturing drawings and the following day received a rather curt reply saying they were cancelling the order as their supplier was unable to provide detailed drawings. They have subsequently refunded the deposit having held it for 15 weeks. If we had known at the beginning they would not comply with the terms of the agreement we would not have placed the order.

This was not the first time we have used Hertford Glass they installed replacement windows and doors in our previous property and also installed windows for an extension we had built. We have had 2 bedroom windows replaced in our new property one of which is a bay window, lovely looking windows with integrated blinds. We are extending into the loft space of the property and will definitely use Hertford Glass for the new windows and also to replace the rest of the existing windows and doors at the same time. Work was done within agreed schedule and budget. The installation was carried out professionally, efficiently and in a friendly manner. Old windows were taken away and in both bedrooms the area being worked in was tidied before leaving.