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Trusted Traders

Hillis Security Systems Ltd

Logo on white
Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
Profile thumb tt of the month logo

4.9

222 Reviews

About

****Trusted Trader of the month for October 2016****

****Short-listed for Trusted Trader of the Year 2016****

98.4% rating on Which? TT
Proud recipients of 7 SSAIB Certificates of Excellence 2010-2016.

Hillis Security Systems supplies, installs and maintains residential and commercial burglar alarms, CCTV and access control systems in London and the Home Counties.

The company started trading in 1996 and was incorporated in 2004. An established business, endorsed by Which? Trusted Traders, Essex Trading Standards, insurance companies and the Security Systems and Alarm Inspection Board (SSAIB) but better still, we are approved by our customers who recommend us to family, friends and business colleagues.

Please call for an informal chat or to make an appointment for Vince Hillis to visit you. He will listen to your requirements, recommend a basic system which you expand on if you wish to; he will not tell you what you should have.

What we do

  • Alarm and security equipment installers

  • Security equipment suppliers and manufacturers

    • Burglar alarm systems
    • CCTV & video equipment
    • Intercom systems

Customer reviews

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Reviews summary

4.9
222 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Pleasant & helpful
Customer Service
Quality
Value
Stuart was very pleasant and helpful. He explained any queries we had and was prompt with the appointment.
Which? Trusted Traders Consumer04/05/2017
The trader replied (on 16/05/2017)
Dear Which? Trusted Traders Consumer, It is nice to get feedback regarding Stuart’s appointment timing, and that he was pleasant and helpful. Thank you very much I will read this review out at the next team meeting to keep everyone informed of how we are performing. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
First Class
Customer Service
Quality
Value
Reminded of service by friendly phone call. Date & times to suit me. Arrived on time, clean & efficient, plastic shoe protectors (no worries of dirty shoes on my new carpets) All work checked with myself. Happy customer.
L, Essex04/05/2017
Great service
Customer Service
Quality
Value
After recommendation from a friend I checked out on Which Local and made my decision. Hillis it was. Vince Hillis arrived and did initial survey and we had good discussion about options. Hillis arranged everything including an external electrician that would be needed. Installation and explanation was faultless. Great work.
John, Essex02/05/2017
The trader replied (on 16/05/2017)
Dear John, I am very grateful for your review as it shows that although you had a recommendation you still checked my company out on the Which? Local site and then invited me around. I am pleased that we met your criteria, won the work and provided the level of service which has made you send in this lovely review. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Prompt service
Customer Service
Quality
Value
We have our alarm serviced each year. The engineer arrived at the given time and we found him to be polite and helpful. We would recommend this company.
Which? Trusted Traders Consumer27/04/2017
The trader replied (on 16/05/2017)
Dear Which? Trusted Traders Consumer, Anyone wanting a reliable company will get great assurance from your review as it informs the person reading it of exactly how we work as a company. Thank you very much for taking the time to write and post it on Which? Trusted Traders. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Excellent job
Customer Service
Quality
Value
The work was carried out most efficiently and with every consideration for the customer. Staff extremely polite and helpful. Would recommend your company.
Which? Trusted Traders Consumer07/04/2017
The trader replied (on 16/05/2017)
Dear Which? Trusted Traders Consumer, Efficient, considerate, polite and helpful. What a wonderful review, thank you very much I will read this out at our next team meeting to keep everyone informed of what a great job we are all doing. Thank once again. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Professional and personable
Customer Service
Quality
Value
Tom was prompt, polite and very professional. He was considerate of our young baby and made sure she was protected from alarm testing when appropriate.
Which? Trusted Traders Consumer31/03/2017
The trader replied (on 16/05/2017)
Dear Which? Trusted Traders Consumer, It is very nice to receive comments mentioning how careful and considerate Tom was, it is something that we are all in-tune with; however, it is very nice of you to highlight this in your review. Thank you very much. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Replacement of Outdated Alarm System
Customer Service
Quality
Value
Installation of new alarm system to house, detached garage & CCTV. What an excellent service, from Vince during the initial survey who listed to my requirements & gave sound advice (& not try to sell me something I didn't need), the installation carried out by Richard the engineer & Lara who dealt with the paperwork. Richard arrived on time for the installation, carried out the work with very little mess, & took the time once finished to fully explain the operation of the systems. Thank you all for making our family home feel safe & secure! Well done all! I've waited a couple of weeks before posting a review to see if I had any initial problems - happy to say 100% satisfied, & know that if in the unlikely event of ever having a problem with the system, they are only a phone call away. Would I use them again - absolutely! Would I recommend them - most definitely!
Steve Carder29/03/2017
The trader replied (on 16/05/2017)
Dear Steve, What a fantastic review, thank you very much. The detail you have included gives potential customers a complete insight into how we work as a company. Lara is over the moon for the mention in you review as the engineers normally get all the glory, however, I have said on many occasions the engineers are totally reliable on what the four ladies in my office do for them in preparation for the job they go to do. Our next team meeting is tomorrow and will be reading your review, along with all the latest ones, to all the staff so that they are all aware of how much you have praised the efforts of the staff involved. As for contacting the company should there be a need to do so Liz, Rachel, Lara & Grace will always be there to take your call. Thank you very much once again Steve we really do appreciate the time you spent in posting your review. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Excellent Service
Customer Service
Quality
Value
I have no problem recommending this company, office staff and management very helpful and polite, Tom the engineer who came to us was respectful and easy to have around which is not always the case.
Kathy Sims28/03/2017
The trader replied (on 28/03/2017)
Dear Kathy, Wow, this must be the quickest review ever posted on Which Trusted Traders, your review was published before we got back to our office. It is always a pleasure to meet new customers that have placed their annual maintenance business with us in preference of the company that installed the system. It is also very nice to read comments such as yours whereby you say you have no problem recommending my company. All at Hillis Security systems Ltd are focused in providing a professional service and Tom, head of the service team, will be very pleased to hear and read your nice comments. Thank you for your kind review I am certain it will assist others looking for a professional company to provide their security system maintenance for them. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Efficient and Friendly
Customer Service
Quality
Value
I have just transferred from another company to Hillis and have found them to be efficient and friendly. The real test of course is if I had a problem with the system, which hopefully I won't, but so far so good.
larraine28/03/2017
The trader replied (on 28/03/2017)
Dear Larraine, Thank you for posting your review on Which? Trusted Traders it will show how consumers that are not satisfied with the company that they are employing can change to another. I would also like to thank you for placing your annual maintenance with us. Taking over the maintenance of a system from another company have not ticked all the customers boxes is always a little trickier than starting a relationship with customer with a brand new system however, it is one we are familiar with and one that we try very hard to make a success. I can assure you if you need to call us we will be as efficient and friendly as when you first called us. I too are hoping that you don't need to. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.
Prompt and professional
Customer Service
Quality
Value
A company that is professional, efficient and reliable. No hard sales. Their engineers are polite and courteous.
Which? Trusted Traders Consumer28/03/2017
The trader replied (on 16/05/2017)
Dear Which? Trusted Traders Consumer, Perfect review for all to see, this will be read out at our next team meeting thank you. Kind regards Vince Hillis. Hillis Security Winners of Trader of the Month for October 2016.