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KindWater Water Softeners

4.9

182 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
182 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Replacement softener. Great service.
Customer Service
Quality
Value
Had an issue with water pressure loss, so contacted Anglia water, who came out quickly. No problem from their side, but the old softener had died due to resin expansion (it was 15 years old, so had my money’s worth). Jamie came out on the 5th to replace the old softener with a new one that doesn’t need electricity to run. Really good guy, explained everything as he went, and took all the packaging and old kit away. He left the area tidy, made sure I knew how to replace the salt, and how it all worked. Very happy with the service, and will continue to use them. Happy to recommend!
Customer in Essex Posted on 06/12/2023 , work completed 05/12/2023
Highly Recommended
Customer Service
Quality
Value
Contacted Kindwater to quote for installation after being recommended by a neighbour. Phil attended at exact time promised and gave us impartial advice and installation prices for 3 different products. There was no pressure from the company. Fitting was carried out a week and a half later. Phil carried out the installation and again arrived at time stated. He was extremely tidy and left no mess whatsoever. Taking away any waste. We weren’t aware of their interest free 10 monthly payments but took them up on their offer. A real bonus! A very polite and efficient company to deal with. Thank you Phil and Kindwater.
Customer in Norfolk Posted on 20/11/2023 , work completed 13/11/2023
Installation of new water softener and removal of the old.
This review is a follow-up to the long positive review I left regarding the service and advice provided by Jamie of KindWater in regard to my old water softener. This is a separate review covering the work Jamie has now performed on removing this 15-year-old water softener and replacing with a new Kinetico Premier Compact model. Jamie arrived on time and did an excellent faultless job in every way. The difference in water softness I have now is amazing and I didn't realize just how poor by previous machine was performing in comparison. I would recommend this company and particularly Jamie. KindWater office staff who I have dealt with have also been professional and reliable with regard to booking and advice.
Customer in Suffolk Posted on 20/10/2023 (Reviewer did not use service)
Service of old water softener and advice
Customer Service
Quality
Value
Jamie arrived on time and proceeded to service the Monarch water softener I have had for some 15 years. In this time it had not been serviced and seemed to be working well but I felt it was time it should be professionally checked. Jamie thoroughly tested and advised it was working well and it might have up to five years life still left. The service was a thorough 30 point service and included cleaning areas that were starting to be, and would certainly become, a performance affecting issue. At no point did Jamie mention or suggest my getting a new replacement. Only upon my asking he explained the options that Kind Water could provide and after consideration and research I have decided to have Jamie back and to have him replace my old electric water softener with a new Kinetico Premier Compact. This is demand control non-electric and uses a block of salt and is far cheaper to run. It was also at an excellent price. I was very impressed with Jamie's professionalism and manner. As I am with the prices of new equipment and installation cost. In view of me installing a replacement water softener pursuant to having my old one serviced, Kind Water will be refunding the cost of said service which only adds to my reassurance this is a trustworthy and excellent company. I will no doubt be entering a follow-up review regarding my new water softener installation and fully expect it to be as glowing as this one. It is a genuine relief to have found a company I feel I can trust.
Customer in Suffolk Posted on 12/10/2023 , work completed 11/10/2023
Re installed water Softener
Called Kindwater to Ask for Advice Regarding Re instalation as we moved our Kitchen after Building a kitchen Extension on the otherside of our Bungallow. Kindwater Send a Fitter out within a couple of Days to Assess the Work that was involved, on the instalation Day a Fitter, Engineer called Jamie Turned up very close to the agreed Time. The Work on the Day was carried out to a very High and Professional Standard, the work Area was left immaculately Clean and Tidy. I can't Thank Kindwater Enough and Their Fitter Jamie was Fantastic, Polite and informed me what He was doing from start to Finish, highly Recommended. Thank You Kindwater and Jamie. 👍
Customer in Suffolk Posted on 09/10/2023 (Reviewer did not use service)
A quick and cheerful rescue
Customer Service
Quality
Value
We had seen an offer for a free inspection of water softeners in our area by KindWater: having bought a house 6 years ago with one of their softeners installed, it felt like time to have ours looked at. Phone contact with the office was easy and an appointment quickly offered. The Engineer was cheerful and helpful, showing clearly how our present softener was not working, as well as way beyond its expected working life. He offered us a choice of new ones to replace it with. The one we chose he actually had on the van, so the job was complete in just over an hour and we paid by BACS later that day. A very smooth and happy experience, echoing what neighbours have reported about their use of KindWater.
Customer in Suffolk Posted on 05/10/2023 , work completed 04/10/2023
Excellent service
Customer Service
Quality
Value
We had to have a new water softener installed. The company was an absolute pleasure to deal with - prompt, reliable and very efficient. No hidden costs and afterwards, Jamie took time to explain everything to us to make sure we understood what we needed to do and that we were satisfied.
Customer in Suffolk Posted on 03/10/2023 , work completed 02/10/2023
Brilliant company
Customer Service
Quality
Value
Contacted Kind Water regarding fitting a new water softener. This was scheduled within 2 weeks.James arrived at the time scheduled and were very impressed with him and the work he carried out. No mess and he explained every step as he was working. Nothing was too much trouble and he made sure we understood how the softener worked and what we needed to do. We now have lovely soft water. Cannot recommend this company enough. Thank you to all the Team.
Customer in Suffolk Posted on 29/09/2023 , work completed 18/09/2023
No hesitation in recommending
Customer Service
Quality
Value
We are absolutely delighted with the transformational impact on our water pressure and quality resulting from the installation of a kinetic premier compact softener. Barry explained all options clearly and installed everything efficiently and in a really customer friendly way. Our delivery of salt blocks exemplified good customer service too as the delivery man helped us by putting it all away in our store Competitive pricing and great service means we will have no hesitation in recommending this company.
Customer in Suffolk Posted on 18/08/2023 , work completed 07/08/2023
Great work
Customer Service
Quality
Value
We had our KindWater softener deinstalled & reinstalled in our new property. Great work carried out by Jamie, who was so efficient, helpful & friendly, many thanks 😊
Customer in Suffolk Posted on 15/08/2023 , work completed 15/08/2023