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Endorsed by

Which

?

Trusted Traders

Stratos Building Services Ltd

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4.7

15 Reviews

About

One of the most popular building companies in Kingston upon Thames with a reputation for meticulous attention to detail at all stages of our work, an understanding of design and best use of space and a philosophy that views the needs of our clients to be one and the same as ours.

We pride ourselves on not being stereotypical builders. Our clients call us ‘the good guys’ and that has become our motto.

Stratos has a core of loyal clients and almost all of our new clients come through word of mouth recommendations. We reciprocate by being loyal to any client who employs us and hope that a first job creates a customer for life.

Based in Kingston upon Thames most of our work is in the Kingston, Surbiton, New Malden, Putney, Richmond, Wimbledon, Walton and Esher areas. However we have also completed projects in Kensington, central London and the East End.

What we do

  • Builders

    • Extensions
    • Loft conversions
    • Garage conversions
    • Building services
    • Conservatories
  • Bathroom fitters

    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom suppliers
  • Kitchen fitters

    • Kitchen refurbishment
    • Kitchen installation
  • More Services

    • windows
    • electrics
    • roofing services
    • flooring
    • decorating

Customer reviews

4.7
15 reviews
Customer Service
4.7
Quality
4.7
Value
4.7
Sort by
Absolute nightmare company
Customer Service
Quality
Value
We thought that using a local building company will be the best option. With Trusted Traders we felt this was a good company to go ahead with. In total we had 3 project managers, increased costs of works during the project from estimated 70K we ended at 100K. But now after living in the house we have noticed many defects and mainly our UFH and newly laid porcelain tiles moving . Over 40m2 of tiled floor has cracked grout everywhere and many moving tiles. The owner has promised to fix the floor. 6 months later we are still waiting for this to be done. I shall remove this feedback if the floor is actually fixed. I trust it will.
Customer in Greater London23/09/2019
The trader replied (on 25/09/2019)
During this job, from the start, we did experience a level of aggression towards our staff that we are not used to and the relationship with the customer was, unfortunately, strained. Despite various unusual and irregular practises occurring towards us, we still completed the project to the best of our abilities and in good faith. Any increased amounts spent on the project were items requested by the customer and pre-agreed. It is unfair and economical with the truth to insinuate that we arbitrarily increased the cost of the project. The tiles experiencing some cracked grout: we specifically, in writing and fully evidenced, told the customer not to tile the new screed (solid floor) for a minimum of 40 to 50 days from the date of the screed being laid. The tiling was actually started approximately 14 days after the screed was laid. This was instructed to be done by the customer. The written evidence confirming this has been supplied to Which? We pride ourselves on being honest and decent.
New shower room
Customer Service
Quality
Value
Very professional, worked closely with us in all aspects of the work and we are very happy with the results. We wanted to make some changes as we went which they happily supported. Overall we were very happy and would definitely use again- it’s hard to find good people!.
Customer in Greater London06/01/2019
Transformation
Customer Service
Quality
Value
Removal of downstairs bathroom, removal of wall, flat roof removed and replaced with tiled sloping, French doors fitted. Adaption of downstairs front room to form study, shower/cloakroom and a hall area. Removal of upstairs shower from front bedroom en-suite & removal of corridor to third bedroom to enable larger bedroom from previous middle bedroom and making third bedroom into a large en-suite to it. Re-siting of external plumbing to accommodate the new configuration.
JL19/07/2018
Highly recommended
Customer Service
Quality
Value
We had our bathroom knocked through and reshaped and then all of the plumbing, plaster-work, electrics, carpentry and tiling completed. This was the second time we have used Stratos (they built our kitchen in Spring 2015) and we were just as impressed as the first time. The staff are great: polite, friendly, highly skilled and discreet. All work has been completed to an extremely high standard.
Mrs Hemming, .30/10/2017
Insurance claim repair and redecoration
Customer Service
Quality
Value
The work was done quickly, expertly and to a very high professional standard. I would highly recommend.
John Clarke02/12/2016
Great work!
Customer Service
Quality
Value
I had a few small things to be done in my bathroom. Micky, the plumber was very pleasant and did a splendid job - highly recommended.
Which? Trusted Traders Consumer11/11/2016
Small Jobs
Customer Service
Quality
Value
I needed a few small jobs doing to prepare for a sale of my flat. It was all done with the minimum of fuss and a level of professional that is not often seen within the building trade. The workmanship was top quality and I would definitely use them again.
Ritesh09/11/2016
Kingston renovation
Customer Service
Quality
Value
I couldn't be happier with Stratos' work. They converted an ageing bathroom into a bedroom with ensuite for me, which involved moving a water heater, demolishing and shifting a wall, building in cupboards/storage and creating a wet room. Along the way they were extremely helpful, suggesting ways to make best use of the space. The renovations went on for some time while I was still living in my home, but every member of their team is friendly and professional, so my children and I found it no trouble at all. I've since had them back for other smaller jobs, and they've always been helpful and efficient. I'll be using them again whenever I next renovate.
Sarita03/11/2016
Wimbledon 8.2.16
Customer Service
Quality
Value
We employed Stratos Building Services for a complete refurbishment of our house.They made some very good suggestions as to how to improve the property,which we adopted.Although we, of necessity, were absent from the house they kept us informed of progress and any unforeseen problems which were inevitably unearthed as the work progressed.these were solved and dealt with without fuss.The various trades involved - plumbing,electrical,tiling,plastering,wallpapering,decorating - were all very accommodating and the work was generally finished to a very high standard.Paul Stratos himself is very pleasant and engenders a feeling of trust which to us is very important for this sort of work,At the conclusion of the project all snagging, most of it very small, was dealt with without any quibble.The same approach has been promised should a future need arise.We are now using Sratos on other work and will continue to do so.
124752508/02/2016
Brilliant kitchen job.
Customer Service
Quality
Value
We are absolutely delighted with our kitchen and the high quality of workmanship in it. We are very grateful to you and your team for making our vision a reality. The men who worked here were so pleasant, honest and professional - particularly Paul and Mariausz - and we trusted them completely. Thank you for your time and your help. We would certainly use Stratos again & highly recommend you.
Richard, Surrey18/01/2016