Supercraft Windows

We shopped the world when looking for a Conservatory, ultimately, we asked Supercraft to supply and install our new conservatory and have been very pleased, they have supplied a quality product, they were very helpful throughout, they listened to our concerns with patience despite us visiting their showroom on numerous occasions before finally choosing our design. The job was completed to a very high standard and we can recommend Supercraft without hesitation.

We’ve had our windows and front door since 2020, and have been so happy! It’s transformed our home. Unfortunately one of units failed and noted what appeared to be condensation, we contacted Neama who very promptly arranged a replacement once issue was raised. Today Andy visited and I can not recommend him enough, respectful of our home and explained what he was doing and so friendly. We highly recommend this family company, and will most definitely use again in the future. Only suggestion, I would have preferred option of silicone colour when surveyed, white would have been my preference.

We needed a pretty big job doing on our new house. A large entrance with front door with double floor to ceiling windows attached. We went into supercraft with an idea and the very helpful owner, Faz, helped us put our ideas into reality. Then Neama took over our sale and sent us digital images and arranged for all the finishing touches. We even had our door number inscribed into our frosted glass. A surveyor then came to take all the measurements, making sure it will all be perfect. Then on fitting day 2 lovely men came who were friendly and hard working and fitted our brand new entrance. We absolutely love it. Thanks so much to everyone at supercraft. Amazing quality, arrived just in time for Christmas!!

This is a copy of the email we sent to the manager at Supercraft Windows and the installation of bi-fold doors. Our bi-fold doors were installed yesterday and our balance to you has been sent by bank transfer. I must say the fitters who turned up, spotted a problem on arrival at our house, namely the frame for the bi-fold doors (to be fitted internally) was too large to bring into the house. They decided they might be able to get the frame through the existing conservatory double doors at the back of the house but to do so they had to manhandle the frame over a 10 foot high wall. To do that safely they had to call up two more of your fitters to come and support them. They got the frame to the back of the house only to find the frame would not pass through the double conservatory doors, so as a final try they removed the conservatory doors completely and managed to lay the frame diagonally into the opening and get it into the house without damage. It took all four of them to do this. They then refitted the doors to the conservatory and began the actual job of fitting the bi-fold doors and frame. The fitting was completed to an excellent standard of fit and finish and work perfectly. The fitters took real pride in their work, and earned a big "thank you" from us. Do mention our comments to the fitters as they went "above and beyond", to make it all work, to a high standard."

On Friday morning the fitters arrived promptly and with a smile in spite of the cold and damp, after introducing themselves they first took care to inspect the location and layout of the worksite, before explaining how they were going to carry out the installation. Once the necessary paperwork checks had been carried out they began the task at hand, they removed the old door adroitly ( they also disposed of it for us) and set about fitting the new door all the while taking care to be as un-intrusive as possible. They were polite and friendly and very professional. Once fitted they took obvious pride in providing the finishing touches, going so far as to kneel outside in the rain to ensure a neat and tidy job, Martin and Justin (our fitters) are clearly craftsmen of the old school and I would be happy to recommend both them and their work. The door itself fits and looks perfect, the security and insulation it provides are complimented by its aesthetics.The sales team were well informed and straightforward concerning our requirements and contact with the company was always positive. A no pressure, customer centred attitude was evident at all times. My wife and I are both very very pleased with our choice of product and importantly the company which provided such good service.

My conservatory and side utility were constructed in 2015 and the process from start to finish was fantastic even the subcontractors were fantastic and came back to carry out work out of program to keep my house warmer during the winter. The space's created have added huge value to our house and to our enjoyment of our property. Even now calling on the 10 year guarantee 7 years later, the after sales service has been brilliant no quibbles what so ever. Supercraft just asked a couple of question and agreed to come and improve gutter no problem. I'm having a new door next year and we won't be going anywhere else. Companies don't trade for long if they give a poor service so after over 30 years in the business you come to your own conclusions. I have and couldn't recommend them enough

We have recently had 12 new windows and 3 doors. We are beyond thrilled with the end result. From initial enquiry to completion, we have had fantastic service. Communication was exceptionally clear from office staff and sales. Quotes were shared within a fitting time and Faz gave us excellent advice when he came out. The fitters were professional and were clearly very experienced; they tidied everything up and were extremely respectful of our home. We will absolutely recommend Supercraft to our family and friends. They are the utmost professionals and sincerely care about their customers. With a reputation of many years, we know why they are the best in the business. Thank you, Supercraft!

As we drove past Supercraft's showroom on one of the hottest days of the year, still waiting for our windows to be fitted, my wife succinctly summed up our experience with them by reminding me ''There was snow on the ground when we first made our enquiry''. Absolutely. Endless chasing of the so called salesman just to get a response and then equally endless delays in securing delivery and an installation date. Finally, the windows were installed seven months after our original enquiry - but three (of five) were immediately condemned by the fitter as unfit for purpose (glazing not aligned to the frames) resulting in them having to be replaced (cue even more delays). Some two months later, the faulty windows were finally replaced - only for one of them to have a deep scratch mark on the glass. You've guessed, another replacement required. Bottom line: 10 months after our original enquiry, the job was finally completed - and I doubt we'd ever have got this stage without me threatening to sue to recover my deposit. As for the standard of work, the beading isn't flush on most windows and the sealant between the frame parts on the windows that needed replacing looks like it's been done by someone having a go for the first time: as a keen DIY'er, if I'd completed a job to that standard, I'd have started again. Genuinely appalling and frankly, I find it hard to believe this company survives given reviews on other platforms.

I can highly recommend Supercraft from ordering the door to fitting the door the service was amazing and could not fault anything at all. The two guys who fitted the door were brilliant there work was to a high standard and both were professional in there approach and workmanship was outstanding, I would definitely recommend to anyone wanting doors or windows a brilliant service from start to finish.