Endorsed by Which?

Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Great job and very helpful
Customer Service
Quality
Value
Tincknells fitted a new boiler for us. They were prompt and efficient. A very professional job. The guys were friendly and considerate throughout.
Andy, Avon Posted on 17/05/2018 , work completed 17/05/2018
The trader replied (on 01/06/2018)
Dear Andy, Thank you for your review of our installation of your new boiler. We always try our very best to provide a top quality professional service, and glad we achieved this on your installation. We appreciate your kind review and look forward to helping you should you require our services in the future. With warm regards from all the team @ Tincknell Heating.
Superb service
Customer Service
Quality
Value
Replacement boiler from free standing to wall mounted. Keith, the engineer who did the initial survey, was knowledgeable and experienced. He clearly understood the complexity of the task. The quote arrived in a couple of days - the most detailed quote we have ever seen. A slight query - emailed, was answered by phone within 10 minutes. Keith, Lee, Harry were highly skilled. Very efficient and worked hard. Every detail was discussed with us first. No detail was overlooked. We are very pleased with the end result.
C, Somerset Posted on 17/05/2018 , work completed 17/05/2018
The trader replied (on 01/06/2018)
Hello C, Thank you for taking the time to complete a very informative and lovely review of our services installing your new boiler. I will make sure your thanks are passed onto our installation team. We are pleased we met your expectations and thank you again for the order. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from Keith, Lee, Harry and all the team @ Tincknell Heating.
Professional and considerate
Customer Service
Quality
Value
Work to replace an old heating oil tank carried out promptly on day arranged. The two men were very professional and the end result was excellent, site was left in perfect state. Full explanation of project and necessary information was given.
Hazel, Somerset Posted on 15/05/2018 , work completed 15/05/2018
The trader replied (on 01/06/2018)
Dear Hazel thank you for your kind review. I will pass on your thanks to our hard working tank installers, Mike and Gary. Should you need our services in the future please feel free to contact us on our heating services office number 01749 678828. Warm regards Mike, Gary and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Excellent job. New Worcester Greenstar 35/50 kw oil filled boiler fitted. The men were very kind and considerate and explained everything brilliantly. Arrived punctually on both days 15th/16th May 2018.
Sheila, Somerset Posted on 15/05/2018 , work completed 15/05/2018
The trader replied (on 01/06/2018)
Hi Sheila, thank you for your time and kind review of our installation team when installing your new Worcester oil boiler. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards everyone @ Tincknell Heating.
Would Recommend, Great Efficient job
Customer Service
Quality
Value
The smart young men, Keith Davey, Liam Wooley & Liam brown arrived on time & got the job of draining radiators off to a good start. They moved various bits of furniture carefully and did a great job cleaning up when finished. They quietly got on with the different jobs. In all it made for an enjoyable experience. Should we need more radiators fitted in the future (hope not) we'll know where to come.
Pauline, Somerset Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 01/06/2018)
Dear Pauline, thank you for your kind review of Keith, Liam and Liam's services whilst installing your new radiators. We look forward to of being of service to you in the future. Warm regards, Keith, Liam, Liam and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Excellent service.
Richard, Somerset Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 01/06/2018)
Dear Richard, Thank you for your review. We appreciate all reviews received and am pleased you received excellent service from our engineers. Should you require our services in the future please feel free to contact our dedicated heating services office on 01749 678828. With warm regards from all the team @ Tincknell Heating.
Very professional service
Customer Service
Quality
Value
We contacted Tincknells for advice regarding a noisy condensing oil boiler. Two other engineers had failed to find a solution but Lee came up with the perfect solution within minutes. He refused to accept any payment for this service. We were very impressed with his professional knowledge and manner.
Mintcake, . Posted on 02/05/2018 , work completed 02/05/2018
The trader replied (on 01/06/2018)
Dear Mintcake. Thank you for taking the time in completing a review of our visit to your property. I know Lee was very concerned with your problems you were experiencing and know he was very pleased we found a suitable solution to your problem. Thank you again from Lee and all the team @ Tincknell heating and please feel free to contact us if we can be of service in anyway in the future. Warm regards from Lee and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
A good team - professional, polite & friendly.
Barbara, Avon Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 15/05/2018)
Hi Barbara, thank you for taking the time to leave your kind review. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Superb job
Customer Service
Quality
Value
We used Tincknells to install a new boiler and hot water cylinder. Their quotation was competitive with others we received and totally clear as to the product and service they would provide. They arrived exactly when they said they would, were professional, friendly, courteous, tidy and worked late on the Friday evening to complete the job. They obviously knew exactly what they were doing and resolved a couple of minor glitches promptly first thing on Monday morning. We cannot recommend them too highly. We already get our heating oil from them and would not hesitate to use them for any other heating installation.
Stephan L Posted on 30/04/2018 , work completed 30/04/2018
The trader replied (on 09/05/2018)
Thank you very much for the fantastic review and lovely comments Stephan, we are always grateful for such good feedback. I will be sure to pass on your review to our Installation Team. We are very pleased you are happy with the installations and I hope you have many years of trouble free use out of your new boiler and cylinder. If you have any questions in relation to the boiler/ cylinder operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Very Pleased, High Professional Work
Customer Service
Quality
Value
Our oil tank had a leak. I found it difficult to find a firm to "uplift" the oil out of the tank, replace the tank and refill. Tincknell came to the house inspected the old tank within 2 weeks all work was completed. Very pleased and would recommend to all.
Glanville, Wiltshire Posted on 26/04/2018 , work completed 26/04/2018
The trader replied (on 09/05/2018)
Thank you for your time in completing a kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. Should you need our services in the future we will be more than happy to help, feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.