Endorsed by Which?

Tincknell Heating

4.9

380 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
380 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Excellent!
Customer Service
Quality
Value
Prompt, efficient, excellent job. Helpful, friendly & professional. Took great care of our property. Highly recommended.
Trudy, Somerset Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 08/05/2018)
Thank you very much for your review Trudy, its great to receive such great feedback. We are always pleased to read them. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Very professional
Customer Service
Quality
Value
An excellent boiler replacement carried out by the engineers, very satisfied and can recommend the company to anyone. Engineers Ollie and Lee.
Lawrence, Somerset Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 24/04/2018)
Hi Lawrence, thank you for taking the time to leave a kind and informative review. I am pleased to hear you are satisfied with your boiler replacement. I will make sure your comments are passed on to our hard working installers, Ollie and Lee. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent job very efficient
Customer Service
Quality
Value
Very fast friendly efficient service from the first call to arrange an estimate right to completion.
Keith, Avon Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 24/04/2018)
Many thanks Keith for your time in completing a review of our services, it is always lovely to read. We pride ourselves in offering our customers the best possible service we can. If you require our services again please do not hesitate to contact us again on 01749 678828. Kind regards from everyone @ Tincknell Heating.
My review
Customer Service
Quality
Value
Prompt & professional.
Susan, Somerset Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 24/04/2018)
Hi Susan, thank you for your kind review. We look forward to being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Excellent, outstanding service.
Customer Service
Quality
Value
Time to replace broken boiler. Contacted Tincknells heating manager on 3/4/2018. On 4/4/2018 engineer arrived, noted our details for replacement boiler. 3 hours later email with quote. Rang and accepted quote. Nick the heating manager rang 1 hour later to see whether his engineers Lee and Ollie could come on Saturday afternoon 7/4/2018 to install new boiler. What service. (We had been without hot water for over 8 days).
Fred, Somerset Posted on 07/04/2018 , work completed 07/04/2018
The trader replied (on 24/04/2018)
Thank you very much for your review Fred, its great to receive such good feedback. I am pleased you are happy with all aspects of work carried out. I will be sure to pass on your comments to our installation team and I hope you have many years of trouble free use out of your new boiler. Please don't hesitate to contact our heating services team if you need anything in the future. Kind regards from everyone @ Tincknell Heating 01749 678828.
A good job well done.
Customer Service
Quality
Value
Old oil tank removed and new tank installed at new location, new oil pipe laid. All work carried out tidily and efficiently. Good handover on completion of job with explanation of new electronic tank meter.
Roderick, Wiltshire Posted on 06/04/2018 , work completed 06/04/2018
The trader replied (on 24/04/2018)
Hi Roderick, thank you for your time in completing a kind review after your new tank installation. I will make sure to pass on your positive feedback to everyone involved. I hope we can be of service to you again in the future. Warm regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
Excellent.
J W F, Wiltshire Posted on 23/03/2018 , work completed 23/03/2018
The trader replied (on 13/04/2018)
Thank you for your time in completing a review, great to hear such good feedback. I hope we can be of service in the future. Kind regards from everyone @ Tincknell Heating.
Efficient Installation
Customer Service
Quality
Value
Both the engineers were efficient and competent with installing our new boiler.
Andrew, Wiltshire Posted on 15/03/2018 , work completed 15/03/2018
The trader replied (on 09/05/2018)
Hi Andrew, thank you for your time and comments in your review. We are pleased to hear you are happy with the boiler change. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent Service
Customer Service
Quality
Value
Very pleasant guys. Very smart and professional. Kept area tidy & very work conscientious. Would not hesitate in recommending.
Deborah, Somerset Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 13/04/2018)
Thank you for your review Deborah, we appreciate your comments and gladly welcome your recommendation. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Professional Through & Through
Customer Service
Quality
Value
The team arrived promptly, having carried out site surveys & answered my numerous questions before resolved the many challenges a 16th century house has, they were tidy & attentive at all times, checking up post installation as well. Wouldn't hesitate to recommend.
Claire, Somerset Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 13/04/2018)
Hi Claire, thank you for your informative and detailed review of our services. Your comments are highly appreciated. We strive to provide our customers with a first class professional service and I am glad everything went well and you are happy with the installation. Your recommendation is greatly welcomed and I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.