Which? Trusted Traders has endorsed the Mobility Plus installation service. The accreditation provides an important measure of recognition for a company that serves some of the UK’s more vulnerable customers. The installation team passed the Which? Trusted Traders assessment in July 2017, to gain its official endorsement.
Mobility Plus is part of the Mobility Group. It provides bathrooms for customers who are generally elderly or disabled, and have trouble accessing traditional baths or showers. The work often involves removing an existing bath or shower and replacing it with a low-level access shower, enclosure or walk-in bath.
As with all Which? Trusted Traders’ partnerships with retailers, we don’t endorse the products themselves. Instead, the installer has been through our rigorous assessment process to ensure it complies with the Which? Trusted Traders Code of Conduct, and that all business processes and procedures are compliant with current regulations.
Adding the Which? difference
Modifying a home to accommodate an individual’s disability or loss of movement can be a daunting prospect. If you’re looking to install specialist products, Mobility Plus is able to take the headache out of the process by providing a one-stop shop, designing the specialist bathrooms as well as managing the installation.
Mobility Plus compliance director Paul Townsend welcomed the assessment and ongoing vetting of the installation service. He viewed it as the company’s processes being examined ‘with a magnifying glass’, which provides an opportunity to show consumers that it operates fairly and has the back-up of an alternative dispute resolution service.
The regular meetings and contact with Which? Trusted Traders was another benefit for the Mobility Plus installers. Paul Townsend said: ‘We’re really proud that our installation service has passed the assessment. Teaming up with Which? Trusted Traders can give our customers confidence that we put their interests at the heart of what we do.’
Raj Kakar-Clayton, managing director of Which? Trusted Traders, said: ‘We’re delighted to be able to endorse the installation service provided by Mobility Plus, making it one of our retail partners. It’s great news that Which? Trusted Traders can help provide reassurance to customers in their choices.’