Which? Trusted Traders has welcomed Ultraframe’s installation service to our Approved Service scheme.

Ultraframe has manufactured roofs for conservatories, orangeries and extensions since 1983.

During that time, it has also established a group of around 50 installers around the UK that work with it to install Ultraframe roofs.

Maintaining quality

Ultraframe staff receiving their Approved Service certificate

Initially the Ultraframe team worked with roofing trade associations to maintain the quality of work carried out by its installers. However, it found that customers often weren’t familiar with these organisations.

So Ultraframe was looking for an organisation that could maintain standards and provide reassurance to its customers, which is where Which? Trusted Traders came into the picture.

With an instantly recognisable brand that stands out to consumers throughout the UK, the Which? Trusted Traders scheme was the perfect choice for Ultraframe.

Now Ultraframe’s installers go through a two-tier process to provide its customers with extra reassurance. Not only do the installers have to pass Ultraframe’s checks on the quality of their work, but Which? Trusted Traders will assess them to ensure that they operate fairly.

Being endorsed by Which? Trusted Traders also means that the installers have support and access to an alternative dispute-resolution service, if there are any problems.

Raising roofing standards

Ultraframe hopes that the endorsement will help to raise standards in the roofing industry and show that there are suppliers and installers who have customers’ best interests at heart.

Chief executive Julian Slade commented: ‘By working with Which? Trusted Traders we are making a powerful statement to home improvers about the quality of service and installation they can expect from an Ultra installer.

‘This service promise is, of course, backed up by our market-leading roof systems which, combined, deliver an unmatchable level of reassurance and quality for consumers.’

Raj Kakar-Clayton, managing director of Which? Trusted Traders, said: 'We're delighted to welcome Ultraframe's installation service to the scheme.

‘Ultraframe's installers successfully passed our rigorous assessment process to become one of our endorsed services. We look forward to working together to provide reassurance for consumers across the UK.'

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