Our Which best buy AEG Favorite dishwasher of about 10 years stopped heating water resulting in very damp dishes, pans and kitchen utensils not always well cleaned. We contacted DAR Malvern via e-mail and after hearing nothing for a few days we used a search engine on the computer to find alternatives. Again, using e-mail we contacted 1st Call Appliances Worcester, (sister company of 1st Call Appliances Gloucester) and they had contacted us via e-mail and phone within 24hrs, advised us on repair or replacement, went through options for either. We decided on a replacement, Nick Sanders of 1st Call Appliances suggested the most suitable option and he arrived with the new machine the following afternoon, plumbed and connected everything in and removed the old appliance. I was away but my wife was struck by the courtesy, professionalism, competitiveness and speed with which all this was carried out, we still await a contact from DAR who have previously been also good but perhaps haven’t got to grips with modern technology.