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Endorsed by

Which

?

Trusted Traders

Approved Service
Official
Ultra Installer

5 Star Windows - An Ultra Installer

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5.0

8 Reviews

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

About

Ultra Installers are assessed by both Which? Trusted Traders and Ultraframe for quality conservatories, orangeries, extension and replacement roofs. members must abide to a code of practice covering Workmanship, Compliance and Consumer.

Ultraframe is the leading name in conservatories, orangeries extension and replacement roofs who specialise in quality products and have been designing and manufacturing roofing systems in Britain for over 30 years. All Ultra Installers use high quality Ultraframe roofing systems and have the products, the experience and the expertise you need to create an elegant, warm bright new space for your home. When choosing an Ultra Installer you’ll find high quality customer service and a ‘one stop shop’ approach to project management that makes the whole process simple, easy and quick.

What we do

  • Conservatories

  • Roofers

    • Roof and skylights
    • Conservatory roof conversions
  • Doors

    • Bi-fold doors
    • Orangeries
    • Patio doors
  • Builders

    • Extensions
    • Conservatories
  • More Services

    • lantern roofs
    • conservatory roof replacement
    • glazed extension

Customer reviews

Reviews summary

5.0
8 reviews
Customer Service
5.0
Quality
4.9
Value
5.0
Sort by
Review
Customer Service
Quality
Value
Conservatory with tiled roof. The finished product is excellent although took a bit longer to complete that we expected.
Paddy4932, Which Reviewer18/07/2018
Deserve their 5 Star name
Customer Service
Quality
Value
New conservatory roof. Pleased with initial professional response choices and technical assurances. Installation carried out within programme promised by pleasant installers who kept site clean at all times. Very pleased with finished result.
Mr Mrs Illidge, Which Reviewer18/04/2018
Exceptional Service
Customer Service
Quality
Value
We had an Orangery built on the rear of the property. From initial engagement to completion we were extremely pleased with 5 star.
Dixie, Which Reviewer15/03/2018
Happy Customer
Customer Service
Quality
Value
We had a approximately 4mx3m conservatory constructed in the rear garden to our property connected to the house via existing French windows. Work naturally had to be coordinated with the weather given the time of year but nevertheless proceeded efficiently and quickly. My household tea consumption increased considerably during this period All staff and subcontractors were polite efficient and tidy.
IBD, Which Reviewer09/03/2018
Good quality build bad customer service
Customer Service
Quality
Value
We had a conservatory installed last year whilst we are very happy with the end result and have no problems with any of the installers the customer service we received from 5 Star was non existent. We were promised a project manager but never heard anything from him so we had to chase up for every part of the job to be done and remind them of the additional things they had agreed to do eg moving outside tap ourselves. We did manage to speak to a director at one point who told us that the member of staff who was supposed to look after us had left Not really our problem as maybe the directors should have stepped up. I did email a complaint which I was told had been passed to senior staff but true to 5 Star form we didnt get the courtesy of a reply. The only time they did contact us was when there was a payment due.
Sarahk, Which Reviewer30/11/2017
Really Great
Customer Service
Quality
Value
We got our conservatory done by 5 Star Windows and they were brilliant, I knew one of the directors so I went for them and they were great
Which? Trusted Traders Consumer28/11/2017
5Star by name and 5Star by nature
Customer Service
Quality
Value
5 Star were excellent all the way through, from our first enquiry, visits to measure up, final survey and fitting. The workman arrived early, were very courteous, efficient and quick. They did an excellent job and left everything clean and tidy. Our patio doors look fantastic and keep the room very warm. We are completely satisfied both with their product and workmanship and would have no hesitation in recommending them. We will definitely use them again.
Bikerzz208/11/2017
Excellent conservatory-it has stolen the limelight from all the other rooms
Customer Service
Quality
Value
The work was completed to a great 5star standard. Where the first attempt was not 5star, this was addressed to 5star. There were different tradesmen and all of them were polite and attentive. The job couldn’t have been completed to a higher standard. Thank you 5star!
Mrs Fu02/11/2017