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Happy Dog Plumbing Limited

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4.9

31 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run plumbing & heating business based in Tooting SW17 South West London. Specialists in boiler breakdowns, repairs, installs and residential plumbing works.

We are Gas Safe registered, have fully qualified plumbers and member of the Chartered Institute of Plumbing and Heating Engineers.

We are proud to be Vaillant Advanced Installers, Worcester Approved Installers and Ideal Installer Connect members.

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Gas installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
31 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Fast, efficient and pain-free Boiler replacement!
Customer Service
Quality
Value
Can't recommend this company highly enough. They came recommended by a friend, and the main man Ed Barros was impressive from the moment he showed up to look at first the job (replacing a broken CH boiler) and give us an estimate. Clean overalls, plastic covers over his shoes on arrival, fast inspection. The price quote was competitive, we paid half up front, the other half on completion. Ed and his assistant showed up to replace the boiler, and overhaul the whole CH system. The whole job was done beautifully in a single (long) day's work. They were courteous, tidy, clean and efficient. The whole service was so impressive that we have used them since for several other small plumbing jobs: replacing radiator valves, bathroom taps etc. A fast reliable plumbing company who are pleasant to deal with and charge reasonable prices is such a rare find in London that I've given them five stars on all counts, without hesitation.
Customer in Greater London Posted on 18/11/2020 , work completed 09/01/2020
Tap Replaced Urgently
Customer Service
Quality
Value
Realised my leaking tap had suddenly gotten much worse on a Thursday afternoon and would need urgent replacement - Happy Dog were able to replace the tap by the following morning which was not only very welcome (!) but incredibly impressive. Service and quality were first rate, even explained the process (simply due to my own curiosity) as he went along which I really appreciated as a fairly new first time buyer with a lot to learn. Bill was very reasonable too, less than I'd anticipated! Highly reccomended all round.
Customer in Greater London Posted on 03/08/2020 , work completed 03/07/2020
The trader replied (on 20/08/2020)
Thank you for your lovely review, we will pass your comments onto our Engineer who attended. Should you need us in the future, just give us a call or email. Many thanks The Happy Dog Team
Boiler installation - Ed turned was prompt for the initial consultation, reassuring in how he handled our queries which helped in the decision-making
Customer Service
Quality
Value
Ed and his team were prompt, effective and efficient in the way they worked, causing minimum disruption to our day. They also kept us informed throughout. On a wet Wednesday morning, they were thoughtful enough to put on disposable overshoe covers anytime they entered the premises. They tidied up and everything was put in its rightful place. There were no hidden extras and where an additional cost was likely to be incurred, it was noted in the quote and fully explained. Overall, we were content with the work carried out.
Customer in Greater London Posted on 28/04/2020 , work completed 11/03/2020
The trader replied (on 20/08/2020)
We hope you are enjoying your new boiler and thank you for such a lovely review of our boiler installation service. Don't forget if you do have any problems in the future, just give us a call, otherwise we'll see you next year for your annual boiler service! Many Thanks The Happy Dog Team
Happy Dog is second to none
Customer Service
Quality
Value
We would recommend them to anyone at any time. They are good at maintenance and at emergency repairs.
Customer in Greater London Posted on 10/03/2020 , work completed 01/10/2019
The trader replied (on 08/04/2020)
Thank you for your kind words, we will certainly pass on your praise to our engineers. Many thanks The Happy Dog Team
Professional and efficient
Customer Service
Quality
Value
I was very pleased with the prompt and pleasant service from Happy Dog Plumbing. Ed and Kate were responsive on telephone and on email; and able to plan visits within short order. Courtney (who attended my home) was polite and tidy, arrived on time and was really helpful in explaining what was required. Online payment facility was really effective too.
Customer in Greater London Posted on 22/02/2020 , work completed 11/02/2020
The trader replied (on 04/03/2020)
Thank you for leaving this review and I am glad that you were happy with our service. We have passed this on to Courtney and it definitely put a smile on his face!
Advice on boiler loosing pressure
Ed was amazing, my boiler was loosing pressure, he took the time and effort to go through the possibilities with me and then with close questioning and a process of elimination pinpointed the issue to a faulty pressure release valve - this was on the phone which helped to allay my anxieties just by answering my questions and explaining things to me. Ed was informative and courteous. I have recommended Happy Dog Plumbing to my family! Unfortunately he was fully booked for a week but the advise given was invaluable, anxieties allayed, invited me to call back should I need anymore advise. I would definitely recommend Happy Dog Plumbing.
Patricia Fernandes Posted on 26/11/2019 (Reviewer did not use service)
The trader replied (on 02/01/2020)
Thank you for your kind words Patricia and it always puts a smile on our face when we can offer advice and help someone out over the telephone, thus saving the customer money/physical visit. We hope you managed to find a Gas Safe registered engineer to attend and resolve the issue permanently for you. You know where we are should you need our services or further advice in the future.
Completely unreliable
I contacted this company to see if they could fix my boiler. The person on the phone was very helpful and checked with the engineer to make sure that he had experience with the particular make and model. She came back to say it was all fine, but the first available appointment was Friday. Although it wasn't ideal, I was prepared to wait as I had read the reviews and thought they would be a reliable company. At that point I still had hot water but no heating. That night the boiler stopped working altogether, but I wasn't too concerned, as I thought the engineer would be coming on Friday. On Friday morning, the receptionist called to say that due to a family emergency the plumber was unable to work that day. I completely understood and would have been happy to wait until the beginning of the following week. However, the receptionist said that she was unable to arrange an appointment for me and suggested that I contacted a different company. I told her that I found this completely unacceptable. She implied that I was not a priority as my boiler was still partly functioning. I told her that this was no longer the case, and that I had been waiting for a long time even for my original appointment, but she was still adamant that she would not be able to guarantee having someone available to mend my boiler within the next few days. Although I accept that emergencies happen, I do think they should be better prepared so that they don't let down customers. This company is not reliable.
Customer in Greater London Posted on 18/10/2019 (Reviewer did not use service)
The trader replied (on 24/10/2019)
Dear Sir/Madam, I am sorry that we were not able to visit you at the time arranged. Our engineer experienced a bereavement and was given compassionate leave and at the time we were not sure how much time he would need off work hence the uncertainty of when we would be able to visit you. We do of course have other engineers however our boiler breakdown specialists were all fully booked on similar emergencies. It was not the case that we did not think you were a priority but simply that we did not have another engineer to cover this job. We do not have enough engineers to have stand by cover for these sorts of emergency situations and these occurrences are rare. Again, I can only apologise and hope that you will give us the chance to redeem ourselves should you have any other plumbing or heating issues in the future and I am sure that you will join our growing number of happy clients. Ed Barros MD
Clean and Efficient
Customer Service
Quality
Value
The team answered a call out to fix a leaking shower and replace a broken loo seat. The call out was placed very efficiently and at a time convenient to me. Saffron was very quick with the silicone and changing the loo seat, I was pleased with the job and will use the Happy Dog team again in future. I would happily recommend their services.
Sam, Wandsworth Posted on 28/08/2019 , work completed 28/08/2019
The trader replied (on 11/09/2019)
Thanks for such a lovely review and we're really pleased you liked our engineer Saphron! She joined us as an apprentice and completed her course with flying colors at the beginning of the year, so I will be sure to pass on your glowing review. The Happy Dog Team
My review.
Customer Service
Quality
Value
Prompt, professional, price came in under quotation. High quality work & friendly. Thoroughly recommend, excellent service.
Guy, Surrey Posted on 28/08/2019 , work completed 28/08/2019
Helpful and thorough
Customer Service
Quality
Value
Prompt help with faulty gas fire, thorough and confidence-inspiring servicing.
Richard, London Posted on 02/08/2019 , work completed 02/08/2019