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Shuttersup Ltd

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4.6

16 Reviews

About

ShuttersUp have established a reputation as one of the leading bespoke shutter retailers and installers in Kent, London and the South of England. This has been achieved through designing and fitting only the highest quality plantation shutters and blinds for our clients.

What we do

  • Curtains and blinds

  • Interior designers

Customer reviews

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Reviews summary

4.6
16 reviews
Customer Service
4.9
Quality
4.6
Value
4.4
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Fantastic job!
Customer Service
Quality
Value
These guys were superb in every detail from ordering and quote to the oh so tidy install, fantastic product and very very happy with the end result, if only every company was this good. Thank you ShuttersUp!
Steve P04/08/2017
Appalling installation
Customer Service
Quality
Value
I'm really sad to say that after reading so many positive reviews, I decided to use shutters up and I'm beyond dissatisfied with the job and workmanship! I originally got in touch with shutters up in September and since had my initial install in October and after 2 more visits, every time the installation had gotten worse. I now have shutters in every room that have poor workmanship and joins, look aesthetically different in every room and have damaged windows (trickle vents that have been removed and reinstalled that are now no longer functional and seals to my windows that were removed during these installations that have left me with a freezing cold house, drafty windows and the noise insulation is now permanently damaged). Shutters up have refunded my money but left me with a problem that I have no idea how to resolve. I have had other companies come and review the work and both have said that with the damage to the frames, they wouldn't be comfortable taking on the job!! Shutters up offer a great "smoke and mirrors" customer centric approach however it is my firm belief that the frames were not measured properly and the experience of the three sets of installers who attempted to fit the frames have gone through every attempt they can to make up for a job that was ordered without being fully considered how they would be installed. I'm not writing this as I am bitter as shutters up have refunded me fully but I am writing this as a warning to others to fully research further
Heidi jane barnes02/03/2017
A Which? Trusted Traders staff member replied on behalf of the trader (on 07/03/2017)
Dear Heidi, We are very sorry to hear that you are not satisfied with the shutters and service that you received from us. As stated in your email, we attempted to rectify any issues you had with our workmanship on three occasions but felt that each time that we returned, we moved further away from a resolution. Although I feel that we have to point out at this stage that at no point did we screw into any of your windows nor did we remove any seals. Therefore, we are unsure how we could have damaged your windows, however, we are more than happy to return with a professional and independent window installer in order to assess them for you? In relation to your comment about the shutters being very different throughout your home, we would like to point out that as discussed previously, your windows are also very different and therefore, although each shutter had the same framework and specifications, your varying depths of recesses and window sills meant that we were unable to make all of the shutters look exactly the same throughout. We accept that there may have been some miscommunication on our part at the start of the process which perhaps meant that we was unable to reach your expectations and therefore we decided to give you a full refund as we wanted to prove that our customer service is at the heart of our business and everything we do. Kind regards ShuttersUp
Fantastic to work with Stunning Shutters
Customer Service
Quality
Value
We are fussy customers. We researched blinds, shutters and curtain options for ages. We needed to find the best for our project. I can honestly say - we did! Four months in advance of our purchase we made an appointment to visit the showroom at West Wickham and met Ashley. We told him that we were looking at shutters for the first time and that we had not even decided it we actually wanted them at all. We spent the best part of an hour learning about plantation blinds whilst consuming tea and biscuits. We left still undecided with the message that 'you know where we are' and good luck with the project whatever you decide. Second visit a month later after seeing a couple of other companies (including a trip to John Lewis which left us hysterical with laughter when price was mentioned) and we had decided, Shutters Up. Ashley welcomed us back, asked how the project was going and came to ours to measure up a week later and gave us a very reasonable quote, working closely to our budget. And finally today nearly 5 months on our shutters are installed and look fantastic. Mark the fitter was brilliant and did a fantastic job. As well as fitting he showed us everything we needed to know about how to open/close and maintain shutters. So we would like to say a big thank you to Ashley and his team. I really felt this company actually was on board with our project. Highly recommended.
Which? Trusted Traders Consumer02/06/2016
Excellent service
Customer Service
Quality
Value
Customer service excellent throughout from quote to installation. The shutters are great quality and look amazing. The fitter was professional, polite, prompt arriving and cleaned all areas where he has worked, we was very impressed (All this on a bank holiday Sunday too!)
Lisa, Kent01/05/2016
Professional and thorough
Customer Service
Quality
Value
Very good service - good communication. Reliable & courteous fitting. Very thorough & professional job. Perfect, thanks.
Siobhan, London28/04/2016
Thumbs up
Customer Service
Quality
Value
Expertly installed shutters in bay window. Polite and professional.
Alastair, London07/01/2015
Nice job.
Customer Service
Quality
Value
The fitters arrived ten minutes after the stated time. Even after travelling from Dartford. The rest of the job was equally impressive. Would recommend.
B L, Kent19/12/2014
Great job
Customer Service
Quality
Value
The whole process was very professional, organised and deadlines were met. Very happy with the whole service and a nice company/people to deal with. Shutters look great.
Diane, Kent10/12/2014
Excellent finish & polite service
Customer Service
Quality
Value
I had to change my appointment twice, but the team were so polite & nothing was a problem. The advice I got was great, & were really knowledgeable. The fitting appointment was quick, polite & talked me through everything. The product itself is fantastic. Really high quality & looks stunning. Very Happy! worth the money, albeit a real investment.
Lotte, London03/12/2014
Cafe Style Shutters
Customer Service
Quality
Value
I had my shutters fitted yesterday and we are thrilled with them. The fitter was exceptionally polite and friendly and the shutters in my living room and playroom were installed well within the estimated time frame. My overall service from ShuttersUp has been superb. From when Ross came to my house to quote he was friendly and fully explained which choice would be best and there was no "hard-sale" which is always nice, so much so it made me want to buy from them. The girls in the office Sophie and Karen, again both very professional and have great friendly customer service! Overall 10/10. Highly recommended!
clare7302/12/2014