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Trusted Traders

A C Puddle

Logo on white
Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–16:00
  • Sunday - Closed
Profile thumb puddle logo

4.9

48 Reviews

About

Welcome to A C Puddle Fireplaces, Fires, Stoves & Central Heating in Torfaen, Wales
We supply and fit both electric and gas fires and stoves and fire surrounds. Why not have a look at our selection of fireplaces on the following pages just to give you a taster of what is on display at our showroom. Every customer has their own idea what they would like as a fireplace.

As we say every customer is different, so it is quite likely that your purchase is unique to you as there is 1000’s of combinations to choose from. We are here to help you make your purchase a pleasant experience, avoiding any potential pitfalls along the way we will use our experience and knowledge into guiding you towards your dream fireplace. We can ‘supply only’ or ‘supply and install’ using our own GAS SAFE REGISTERED installers.

To get the ball rolling, we offer FREE SURVEYS in our area or you may want to visit our showroom first.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Gas installers

  • Fireplace and stove installers

  • More Services

    • power flushing

Customer reviews

Reviews summary

4.9
48 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Prompt and professional
Customer Service
Quality
Value
Installed new boiler. Cleared all old materials and explained workings of new boiler left site very clean, did a good job with no fuss.
Ken, Gwent08/02/2019
Supply & install Riva 2500 Ellingham Cast Iron Fireplace
Customer Service
Quality
Value
We had been looking for an appropriate cast iron fireplace for our cottage. So much choice & specifications to deal with we decided to visit Puddles in Pontypool. From the minute we entered the showroom we were given undivided attention of which fireplaces would be suitable to our specification. 1st class service & attention to detail. Im sure the aftercare service will be excellent if we ever need to contact Puddles for help & advice. We will never go anywhere. Puddles is now our go to for all our gas fire requirements. Very impressed & 1st class service. They know their stuff & will take the pressure off you.
Customer in Newport31/01/2019
Quoting & fitting.
Customer Service
Quality
Value
From the outset the company was very professional, from the quoting stage to the final fitting. Very clean & no mess at all.
Robert, Gwent30/01/2019
Prompt/efficient/knowledgeable
Customer Service
Quality
Value
Extremely professional gentleman. Came on time, knew every aspect of the job & were dedicated to doing a first class job.
Margaret, Gwent26/11/2018
Prompt, professional, attention to detail. Very personable
Customer Service
Quality
Value
Installed 16" electric fire. Unforeseen circumstances made job very difficult, but perseverance completed job to my entire satisfaction. Absolutely delighted!
Gillian, Gwent23/11/2018
My review
Customer Service
Quality
Value
New gas fire fitted. Everything went well.
Graham, Gwent15/11/2018
Professional but friendly advice, support and effective installation
Customer Service
Quality
Value
Advised on suitable replacement fires. Courteous service and comprehensive home visit to ensure that the suggested fire was right for us. Kept exactly to delivery and installation dates. Fire installed in a day as promised, professional installation service with no issues about outside sourcing of a Welsh Slate hearth which was very heavy. Explained controls and stayed to make sure that the fire was operating correctly. The installer was very efficient, collecting rubbish as he went along, used Gazco check-sheets and explained all safety checks. Ensured that disruption was kept to a minimum and cleaned up very well leaving us to put back the ornaments and apply sealing oil to our new hearth. Very pleased with quality and value. Will contact installer when the first service is due. The fire itself looks very modern and is giving out lots of heat. The remote controller is very useful, saving lots of bending to light and control the fire.
Richard Barrett24/10/2018
Professional attitude
Customer Service
Quality
Value
Fitting on a fire surround was completed neatly and professionally. The fitter kept the work area contained and clean, dust covers were used throughout to minimise dust. Mark, our fitter finished the job to a very high standard. Excellent service. Quotes and budget discussed fully and confirmed before fitting.
Eira Wyn, Mid Glamorgan17/10/2018
Great service
Customer Service
Quality
Value
Really pleased with the workmanship when installing and fitting new gas fire and surround. Would use them again and recommend to friends.
Patricia, Gwent12/10/2018
Prompt and professional.
Customer Service
Quality
Value
Would not hesitate to recommend to friends and family. Highly professional, courteous, efficient and clean workers. Excellent product, really enhances the sitting room. Thank you!
Trish, Gwent04/10/2018