We had been looking for an appropriate cast iron fireplace for our cottage. So much choice & specifications to deal with we decided to visit Puddles in Pontypool. From the minute we entered the showroom we were given undivided attention of which fireplaces would be suitable to our specification. 1st class service & attention to detail. Im sure the aftercare service will be excellent if we ever need to contact Puddles for help & advice. We will never go anywhere. Puddles is now our go to for all our gas fire requirements. Very impressed & 1st class service. They know their stuff & will take the pressure off you.

Advised on suitable replacement fires. Courteous service and comprehensive home visit to ensure that the suggested fire was right for us. Kept exactly to delivery and installation dates. Fire installed in a day as promised, professional installation service with no issues about outside sourcing of a Welsh Slate hearth which was very heavy. Explained controls and stayed to make sure that the fire was operating correctly. The installer was very efficient, collecting rubbish as he went along, used Gazco check-sheets and explained all safety checks. Ensured that disruption was kept to a minimum and cleaned up very well leaving us to put back the ornaments and apply sealing oil to our new hearth. Very pleased with quality and value. Will contact installer when the first service is due. The fire itself looks very modern and is giving out lots of heat. The remote controller is very useful, saving lots of bending to light and control the fire.

They installed a fireplace for us and from the visit to the showroom to the installation the work was carried out to a very high standard.I feel they went the extra mile and the whole team are a credit to the company,the fireplace sits beautifully in our room and will grace the room for years to come.