AB Castle Ltd

On the day we moved out they turned up late with the wrong sized truck, the correct lorry didn't arrive until 2 hours later. They had an insufficient number of people so as the day went on they had to call in more people, no one on -sight appeared to be in charge, when I asked they just shrugged their shoulders, although on the whole they were polite. The lack of organisation and communication caused them to pack a barometer that they had been asked not to move, it wasn't wrapped and should have been obvious, but it got put in the lorry and was damaged in the process. Our belongings were stored for a few weeks and on the day of delivery they turned up almost bang on time, however I was surprised that with and hour they were asking where the nearest shop was as they were hungry! I used to work away from home and always took a drink and sandwiches, but this didn't seem to have occurred to them, even though they were aware they were delivering to a rural village. The catalogue of damage to our furniture was staggering, they managed to smash two legs off a dining room table, I can't imagine how this actually happened, and it wasn't the only item damaged. They failed to deliver a set of ladders and I had to wait from July to November for these to be delivered, which they did only when I threatened to sue for breach of contract, hence only posting this review now. Their attitude appears to be if you pay for the insurance, it doesn't matter what happens.

I have used AB Castle 3 times over the last 10 years and would not consider using anyone else. The service received, from initial contact to removal day is always superb. Castle's admin team ensure all is in order prior to the agreed date and on the day, the removal team are polite, friendly and incredibly efficient. I 100% recommend this company for your house move!