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Endorsed by

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Trusted Traders

ACS Autowerks

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3.9

3 Reviews

About

ACS Autowerks: Quality servicing & repairs without main dealer prices

Your West London based independent German vehicle specialist with unrivalled expertise in the servicing and repair of Mercedes-Benz, BMW, Audi, Porsche, Volkswagen and Mini cars.

We’re proud to be a Which? Trusted Trader, which reflects the technical expertise we've gained from over 20 years in the motor industry, as well our customer-focussed approach. Specialising in German vehicles has enabled our technicians to gain extensive, in-depth knowledge across all aspects of German cars.

Our workshop is equipped with the latest tools and equipment to keep us at the forefront of the increasingly complex technology on modern cars, as well as advanced dealer level diagnostic tools that enable us to get to the root cause of any problems with your vehicle.

Based in West Drayton, we are a stone’s throw from the M4, M25 and M40 motorway links, as well as Heathrow airport. West Drayton railway station is also just a ten-minute walk away.

What we do

  • Garage related services

  • Car repairs, servicing and MOTs

    • Car body repairs
    • Specialist MOTs
    • Wheel alignment
    • Brake and clutch replacement
    • Battery servicing
  • Motor vehicle mechanics

Customer reviews

Reviews summary

3.9
3 reviews
Customer Service
3.7
Quality
4.3
Value
3.7
Sort by
Makes expensive decisions for you without prior explanation
Customer Service
Quality
Value
Raj will do a thorough job on your car, but avoid if you want to work to a budget. I took my car in for an MOT, aware there was a fault with the ABS and a wiring fault with the rear lights. Raj told me there were two ABS faults, that the first one would cost £204, and he'd be able to investigate the second fault after that was done. He said that the second bit could cost around £600 to recondition. I authorised the first bit and see if that solved the issues. He called me up and said the first bit was done and he'd have to run a test plan to investigate the other issue. He neglected to say that a test plan is a big job - 4 hours at £75 + VAT p/h is worthy of a warning. That's an extra £360 I wasn't aware of until 3 days after the work was done. Then he had to do the lights - I was under the impression it was a little bit of rewiring on one side. The next day he calls saying he's still waiting for parts. I discover he's ordered two rear light clusters + loads of wiring bits - now he says it's going to be 2 more hours labour. He also won't tell me a total even though I ask. 1 week after giving him the car he calls and says the battery is starting to die - news to me. I ask what the total so far is and he stalls. I refuse a new battery until getting a total, so he calls me back 30mins later and says £895 plus £50 for MOT. I'm disgusted that he gave me no warning, plus now my battery is flat as a pancake. He tried charging me £180 for a new battery, I got one myself for £70.
teefa198910/08/2018
Mini Cooper Oil Leak!
Customer Service
Quality
Value
This was my first time using ACS Autowerks, my daughters Mini Cooper was suffering from an oil leak, it was quickly investigated by way of a chemical clean of the engine and dye added to the oil and the culprit was identified, a crack was found on the oil filter housing. I was contacted and advised and provided with a cost to replace with a new housing, all costs agreed and the work was completed. It has now been a few weeks and not a drop of oil now to be seen on the driveway! I would recommend Raj and his team, he is very knowledgeable and explains everything that has been done. The prices are very reasonable considering they are a German car specialist, cheaper than main dealer. Of course there will be someone that would provide a cheaper quote, but it is worth paying a little extra for experience and the quality service provided. Well done ACS Autowerks.
Declan Gallagher10/05/2016
Good German car specialist
Customer Service
Quality
Value
ACS Autowerks have been looking after my cars for some time now, including my current BMW 330d M Sport Coupe. Their professional, yet friendly and open approach makes a refreshing change and I appreciate their in-depth and prestige car experience, which has undoubtedly saved me money compared to main dealer prices, but without compromising on quality.
simonw16/02/2015