Excellent friendly service
Easy to book car in for a service and was offered a courtesy car at no extra cost (just petrol used). When I collected my car, Tim took time to explain what had been done and as a double check suggested I brought the car back in a week so they could run the diagnostics again. This was done quickly whilst I waited when I returned and showed no problems. Very impressed with the courteous, patient explanations on the telephone and in person. Car running nicely and will definitely return.
Customer in Gwynedd
Posted on 31/10/2021
, work completed 13/10/2021
Recommended
Brilliant Service
Experienced a significant misfire on an Audi A4, on our 200 mile trip to North Wales. Desperate for help I called in at AVW. Obviously I didn't have a booking, but they were happy to immediately try to identify the problem. The fault codes weren't clear so left the car, and received a call later with a diagnosis, and the likely cost. Picked up the car next day and very happy to pay the forecasted £149 to fully resolve the problem.
Roger in Warwickshire
Posted on 13/09/2021
, work completed 27/08/2021
Recommended
Efficient
Good explanation of what was required. Efficient and helpful friendly staff.
Gwyn, Gwynedd
Posted on 11/02/2020
, work completed 11/02/2020
Recommended
Great workmanship.
Took trader 2 days to effect repair. They were asked why dashboard warning lights suddenly illuminated. Analyzer informed mechanic sensor off side rear was intermittent. Due to result of analysis both sensors were changed along with wheel bearings they needed extra time for repair due to difficulty with bearing in hub.
J. Gregory, Gwynedd
Posted on 19/12/2019
, work completed 19/12/2019
Recommended
My review.
As usual thorough service - worth paying for.
Celia, Gwynedd
Posted on 21/11/2019
, work completed 21/11/2019
Recommended
Brilliant job
The service was excellent. Staff friendly and professional. The car was clean and tidy when we fetched it.
Catherine, Gwynedd
Posted on 30/09/2019
, work completed 30/09/2019
Recommended
Accommodating and professional
Whilst camping in north Wales our air-cool VW experienced engine issues. AWV were fully booked but invited me to their premises for a quick review. Whilst there I learned our tent blew away. AWV empathised and loaned me a car so I could go buy a tent, pitch it and return to find the team had worked around other jobs to replace a faulty distributor. Above and beyond!
Which? Trusted Traders Consumer
Posted on 07/08/2019
, work completed 07/08/2019
Recommended
Prompt and professional.
We were in Wales on holiday and had a slow puncture - found these traders - they provided a very professional friendly service, even provided a personal taxi service into the town while they fixed the puncture - wonderful!
Marie, Hertfordshire
Posted on 05/08/2019
, work completed 05/08/2019
Recommended
Excellent service.
AVW quickly identified a problem with the fuel flap on an Audi A3. Despite having no advanced appointment, the service they offered was efficient and effective. The problem was identified and the necessary part was sourced quickly and the repair made in good time. They kept me informed throughout and all staff friendly and helpful.
Customer in Cardiff
Posted on 27/04/2019
, work completed 17/04/2019
Recommended
My review
G C, Gwynedd
Posted on 13/04/2019
, work completed 13/04/2019
Recommended
My review
R E, Gwynedd
Posted on 30/01/2019
, work completed 30/01/2019
Recommended
My review
Ruth, Gwynedd
Posted on 26/11/2018
, work completed 26/11/2018
Recommended
Swift, efficient, helpful
All were helpful, good value for money. I would highly recommended them.
Claire, Gwynedd
Posted on 23/11/2018
, work completed 23/11/2018
Recommended
Good to be back!
Bendigedig! Glad to be back at AVW after a brief stint at a main dealer. Excellent, friendly and personable service from the gents at AVW.
Jamie, Gwynedd
Posted on 14/11/2018
, work completed 14/11/2018
Recommended
Excellent & personal
Although I have moved from North Wales to Dorset I return to AVW for service & MOT because I know that they are unfailingly thorough, reliable and courteous. They provide an excellent & personal service and have looked after me and my car since 2008
Antonia, Dorset
Posted on 10/08/2018
, work completed 10/08/2018
Recommended
Excellent service
Great workforce. Competent and totally committed to customer service. The work carried out was great. Some things that was done was not supposed to be carried out. But they found other problems and sorted them out, I would certainly recommend AVW.
Leslie, Gwynedd
Posted on 06/03/2018
, work completed 06/03/2018
Recommended
Vehicle service.
Great customer service, friendly and helpful staff, great value for money and a courtesy car. Car was even washed before returning, would definitely recommend.
Jen Jones
Posted on 04/02/2018
, work completed 04/02/2018
Recommended
Extremely helpful and quick!
We turned up with no appointment with a dead headlamp bulb in our VW transporter. The friendly staff at Advanced Vehicle Workshop replaced bulb with a smile, free of charge! (Just £2.20 for bulb).
Steven, South Glamorgan
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
Brilliant job, prompt and professional
The don't always get it right, but will always put it right in the end. Wouldn't go anywhere else.
Edward, Gwynedd
Posted on 25/10/2017
, work completed 25/10/2017
Recommended
Friendly and helpful
Really professional service from booking in to pick up of car
David, Gwynedd
Posted on 24/08/2017
, work completed 24/08/2017
Recommended
Friendly and Kind
Your service was very efficient, quick and highly professional. I will recommend you to my friends every time!
Julia, West Midlands
Posted on 18/08/2017
, work completed 18/08/2017
Recommended
This workshop cares about what it does
I have had more than a fair amount of problems with the electrics on my motorhome. Tim has quickly identified the problems and carried out repairs with materials to hand rather than buy a spare at great cost to me. I cannot speak too highly of this garage.
Alan, Gwynedd
Posted on 15/08/2017
, work completed 15/08/2017
Recommended
Disgraceful
Initially very helpful but this garage has now had my car for nearly 6 months. When I call, excuses range from that the person working on the car is ill, to that they have been too busy. Now they have started ignoring my emails and hanging up when I call. If you value your time please avoid, disgraceful service
DanJ58
Posted on 05/04/2017
, work completed 05/04/2017
Prompt & professional
Excellent & efficient service at A.V.W.
Eric, Gwynedd
Posted on 13/03/2017
, work completed 13/03/2017
Recommended
Brilliant
Excellent service from Jimmy who put himself out to ensure my car battery was fixed and my car is fully functional.
Alison, Lincolnshire
Posted on 14/01/2017
, work completed 14/01/2017
Recommended
Professional, quality work, honest, friendly.
Second time I've taken my car to avw and it won't be the last. Excellent customer service, friendly staff, top quality workmanship & always prepared to go the extra mile. In a nutshell, best garage.
Stewie-g.
Posted on 30/12/2016
(Reviewer did not use service)
very professional!!
Looked up a garage on the website that was recommended by 'Which'. The reviews were excellent, so decided to use them. Have already recommended them to colleagues.
Shell, Gwynedd
Posted on 21/11/2016
, work completed 21/11/2016
Recommended
Honest, highly professional
I have received excellent service over many years. AVW are professional but also open and communicative. They also give good advice on options, and repair rather than simply being fitters. A proper car repairer.
Simon, Gwynedd
Posted on 07/10/2016
, work completed 07/10/2016
Recommended
Repair of my VW Touran Fresh Air Fan
Fault developed on holiday, fixed and ready for collection within 24 hours so we could continue to enjoy our holiday. These people really know what they're doing and we found the cost very reasonable. Thanks to everyone involved. Highly recommended.
Roy, Birmingham
Posted on 27/09/2016
, work completed 27/09/2016
Recommended
My Review
Brake calliper seized when on holiday, rang 8.30 am and was told to drop in that morning. Was given a lift in to town to spend time while job done then picked up when ready. Great service and as far as I can tell good workmanship. Very pleased.
Graham, County Durham
Posted on 05/07/2016
, work completed 05/07/2016
Recommended
My Review
Good work. Very satisfied.
Jim, Gwynedd
Posted on 07/06/2016
, work completed 07/06/2016
Recommended
Excellent throughout
Ievan, Gwynedd
Posted on 07/06/2016
, work completed 07/06/2016
Recommended
Very professional
Excellent service. Kept me up to date throughout the work. All in all a very professional service.
Brian, Gwynedd
Posted on 26/05/2016
, work completed 26/05/2016
Recommended
Thorough and professional
The vehicle had a number of complex and unusual problems requiring diagnostic work. A thorough evaluation of the vehicle was undertaken and many issues dealt with. The vehicle is now much better. Customer care is excellent and quality of workmanship very good. Will definitely recommend and use again.
Louise, Gwynedd
Posted on 25/05/2016
, work completed 25/05/2016
Recommended
Excellent friendly service
From phoning to book the job to getting it sorted was fast & efficient, & friendly & they also lent us a car for our use, free of charge.
Hywel Glyn, Gwynedd
Posted on 17/05/2016
, work completed 17/05/2016
Recommended
My Review
Karen, Gwynedd
Posted on 17/05/2016
, work completed 17/05/2016
Recommended
Happy customer
The work carried out, which included routine service and further maintenance, was carried out efficiently with regard to details.
Which? Trusted Traders Consumer
Posted on 12/05/2016
, work completed 12/05/2016
Recommended
My Review
Friendly and professional
Elizabeth, Gwynedd
Posted on 12/05/2016
, work completed 12/05/2016
Recommended
My Review
Excellent service every time. Friendly team willing to give advice at any time.
Emyr, Gwynedd
Posted on 11/05/2016
, work completed 11/05/2016
Recommended
My Review
I have used this particular garage for several years and have always been satisfied with their service.
Islwyn, Gwynedd
Posted on 07/05/2016
, work completed 07/05/2016
Recommended
Accident repair
AVW repaired my 16 yr old VW Passat after a front-end accident and it looks like new. They have serviced my car for some years now and are very thorough in detecting faults and fixing them. They always explain what they have done and why and complete the work to a high standard. I trust them completely and would recommend them unreservedly.
David, Gwynedd
Posted on 25/04/2016
, work completed 25/04/2016
Recommended
Tried / tested / trusted
Have no doubt about the service received at this garage. I feel safe following each service, knowing that the work done is 100% reliable.
Gwen, Gwynedd
Posted on 04/04/2016
, work completed 04/04/2016
Recommended
Excellent job
Very professional job, timely and at a reasonable price.
Stephen, Clwyd
Posted on 19/03/2016
, work completed 19/03/2016
Recommended
Excellent service
Great service as always would recommend.
Egryn, Gwynedd
Posted on 19/03/2016
, work completed 19/03/2016
Recommended
Servicing and repair.
The annual servicing and repair/replacement of the rear disc brakes on my VW T4 Auto Sleeper Trident was carried out professionally as always.
Robin, Gwynedd
Posted on 18/03/2016
, work completed 18/03/2016
Recommended
Excellent work
Prompt, efficient and professional service as always.
Eleri, Gwynedd
Posted on 14/03/2016
, work completed 14/03/2016
Recommended
good job, good service.
Very satisfied with the job done. Would recommend to all.
Stephen, Gwynedd
Posted on 07/03/2016
, work completed 07/03/2016
Recommended
Knowledgeable and professional
A difficult job sourcing of parts etc, but done to a good and satisfactory standard. Have used this firm for a good number of years.
Andrew David Kenneth, Gwynedd
Posted on 07/03/2016
, work completed 07/03/2016
Recommended
Prompt and professional.
They have always provided a good service. Courteous and efficient. Highly recommended.
Peter, Gwynedd
Posted on 04/03/2016
, work completed 04/03/2016
Recommended
Excellent job.
Very helpful staff. Booked in quickly, work carried out promptly and professionally. Phoned when car ready, courtesy car provided.
Christopher, Gwynedd
Posted on 01/03/2016
, work completed 01/03/2016
Recommended
My Review
First class service was always. AVW always go the extra mile and are totally trustworthy.
David, Gwynedd
Posted on 29/02/2016
, work completed 29/02/2016
Recommended
My Review
Professional service at a reasonable price.
Haf, Gwynedd
Posted on 23/02/2016
, work completed 23/02/2016
Recommended
Well explained, well qualified
Having taken my car to AVW for many years now I cannot fault their service and attention to detail. Free courtesy car is always welcome as it keeps me mobile!
Ivan, Gwynedd
Posted on 23/02/2016
, work completed 23/02/2016
Recommended
Fantastic.
They went above and beyond what was required of them. Prompt and professional.
Which? Trusted Traders Consumer
Posted on 22/02/2016
, work completed 22/02/2016
Recommended
Car service.
Trustworthy service. Reliable and helpful customer service. You feel they are very honest and pay attention to detail.
Einir, Gwynedd
Posted on 19/02/2016
, work completed 19/02/2016
Recommended
Prompt & very helpful
Van broke during a holiday, very helpful on the phone and fitted me in, no problems. Full description of what was done over phone and very reasonable pricing.
Alex, Cheshire
Posted on 19/02/2016
, work completed 19/02/2016
Recommended
Stay Well Clear
Having read the shinning reviews and believing the mechanic hand an intimate knowledge of the vehicle, I had taken my van in to have an informal inspection. (The Inspection failed to notice a key part of the suspension was severely compromised) But was recommended to have a new used engine installed.I agreed...Installation took significantly longer then quoted; this was considered during final billing.But poor quality of work meant Oil Leaks, coolant Leaks, overheating, clutch slip, cold starting issues... All of which meant multiple visits and more outlay. I feel have been very fair with these issues. Finally I had noticed a snapped bolt head (high tensile) had been left in the engine bay a few months after the install. If had paid more attention to this i probably would of noticed this came from the engine mount and the rest of the bolt was stick in the block, I probably would of also noticed the other bolts did not have any thread lock applied. Instead the engine fell out whilst driving.I will not be retiring to AVW, they are expensive, wasn’t amazed by customer service and ultimately very sloppy if not dangerous. 29/02/2016: I was invited back to AVW and was assured that issues that resulted from works completed have been treated very seriously. Issues are to be reviewed by all staff members in the monthly team brief to help move the business forward. Costs from resulting damages have been reclaimed despite falling outside of the warranty. Would like to thank AVW for dealing with the issues quickly and professionally.
J.K. Palmer
Posted on 18/02/2016
, work completed 18/02/2016
My Review
Excellent service in every way.
Pip, Gwynedd
Posted on 12/02/2016
, work completed 12/02/2016
Recommended
Prompt and professional.
Work carried out efficiently and all explained on collection of vehicle.
Iona, Gwynedd
Posted on 11/02/2016
, work completed 11/02/2016
Recommended
Excellent service
The garage owner picked my car up outside the house in the morning and delivered it, having completed the work, in the evening. I have always found them to provide an excellent and efficient professional service. Backed by knowledgeable and experienced staff in their field.
Alan, Gwynedd
Posted on 08/02/2016
, work completed 08/02/2016
Recommended
My Review
A truly excellent service from AVW. A rescue with courtesy car to get me home. Prompt repairs, full explanation of problems and vehicle health check. Would always choose this company for repairs/maintenance.
Margaret, Gwynedd
Posted on 29/01/2016
, work completed 29/01/2016
Recommended
Outstanding service
AVW have provided a thoroughly helpful and professional service, especially when our car was stranded at home with a fault. They quickly organised recovery and provided a no cost loaner. No qualms about recommending this trader to others.
Nige, Gwynedd
Posted on 27/01/2016
, work completed 27/01/2016
Recommended
Excellent service
Good welcome, instructions carefully taken, car offered price quoted. Good job done in a timely fashion. Excellent attitude, these people go the extra mile, & so will I to get there.
Christopher, Gwynedd
Posted on 27/01/2016
, work completed 27/01/2016
Recommended
First class & trustworthy as always
AVW continues to be trustworthy & offer good value, as well a fantastically friendly service. Infinitely preferable to loud franchise dealerships, I thoroughly recommend AVW.
Ade, Gwynedd
Posted on 20/01/2016
, work completed 20/01/2016
Recommended
A great trader.
Excellent service for car services. Everyone there was cheerful, very helpful, exactly as a garage should be.
Elwyn, Gwynedd
Posted on 12/11/2015
, work completed 12/11/2015
Recommended
Wonderful, as always.
Nothing is every too much trouble - big or small. Always courteous and willing to help, e.g. the basic checks and oil etc (tyres), as disability in our family.
John, Gwynedd
Posted on 10/09/2015
, work completed 10/09/2015
Recommended
Utmost reliability - excellent job
We have used AVW for nearly 20 years and always found the staff honest and reliable. We trust the garage to deal with us honestly and fairly, and as speedily as possible. We wouldn't consider going elsewhere.
Margaret, Gwynedd
Posted on 13/08/2015
, work completed 13/08/2015
Recommended
Great commitment to getting us back on the road
We have been customers of AVW for the last 7 years and have always been very pleased with their work. They are a friendly and helpful team. I wouldn’t hesitate to recommend them. Most recently our Touran has needed a replacement gearbox. AVW fitted a second-hand gearbox provided by a third party for us but it soon proved faulty. AVW replaced the gearbox at their own cost and leant us a car big enough for the whole family during the work. Touran now back on the road and going as well as it ever has. Excellent service, thank you very much.
John Roberts
Posted on 14/07/2015
, work completed 14/07/2015
Recommended
Highly recommended
Our VW Passat had an issue whilst we were on holiday in Wales ( along way going home!) Would highly recommend AVW- Great service- car fixed , and they couldn't have done more help. If they were my local garage I would use them all the time.
Tom, Essex
Posted on 01/06/2015
, work completed 01/06/2015
Recommended
Went that extra mile
This garage went 'the extra mile' when doing a speedy repair on my race car to enable us to compete at nearby track next day. Could not fault service, attitude or quality of work.
K, Nottinghamshire
Posted on 19/05/2015
, work completed 19/05/2015
Recommended
Very reliable & thorough work
We have used AVW for 20 years looking after 2 VW Passats, 1 VW Camper Van & a Skoda Octavia. AVW always delivered good service, explained work done and never shoddy or careless. I would recommend 100%.
Margaret, Gwynedd
Posted on 20/04/2015
, work completed 20/04/2015
Recommended
Consistent service
I was recommend to try AVW years ago when another garage failed to discover the fault affecting the car they had sold me. AVW found it more quickly and for less than I had already spent. They are always friendly and helpful and prepared to make time for me in an emergency. I appreciate the way they tell me when parts are starting to wear and give me an estimate on how long I have before they need attention. My last repair came in under the estimate. My husband thinks I should change to a garage nearer home but I have no intention of doing so!
Ann, Gwynedd
Posted on 10/04/2015
, work completed 10/04/2015
Recommended
Top Job
Good all round service & genuine parts used.
Robert Mark, Gwynedd
Posted on 23/03/2015
, work completed 23/03/2015
Recommended
Prompt & professional
I have no hesitation in recommending.
Alan, Gwynedd
Posted on 09/03/2015
, work completed 09/03/2015
Recommended
Excellent
Huw, Gwynedd
Posted on 03/03/2015
, work completed 03/03/2015
Recommended
Prompt and professional
I have been a customer of AVW for 10 years. I have always found them helpful, honest and professional. They have high engineering standards and take pride in those standards.
Christopher, Gwynedd
Posted on 02/03/2015
, work completed 02/03/2015
Recommended
Brilliant job
Following an alternator failure on the M6, I purchased a Bosch replacement and fitted it by myself by the roadside. The mounting points were different widths from the original and I improvised a spacer but the belt made a lot of noise in use. AVW diagnosed the problem immediately the reinstalled the unit immediately. They charged only 15 mins labour. Their service and product knowledge and customer service was exemplary-highly recommended
David, Hertfordshire
Posted on 27/02/2015
, work completed 27/02/2015
Recommended
Prompt and professional
Richard, Gwynedd
Posted on 26/02/2015
, work completed 26/02/2015
Recommended
Efficiency almost par excellence
Have dealt with AVW for about 35 years and in recent years have found them hard to beat in most respects.
Ade, Gwynedd
Posted on 25/02/2015
, work completed 25/02/2015
Recommended
Service and MOT
I have been a customer for 18 years and AVW have always been reliable and helpful. I am happy to recommend this garage, service is friendly and you can talk to the technicians working on your vehicle
Paul, Gwynedd
Posted on 20/02/2015
, work completed 20/02/2015
Recommended
Reliable and thorough
AVW look after my 15 year old VW Passat Estate. They service it and carry out any repairs. I have always found their work to be of a high standard and they show a genuine interest in offering a first-rate service. I am happy to recommend them.
David, Gwynedd
Posted on 10/02/2015
, work completed 10/02/2015
Recommended
Excellent care
We've been using them for about 30 years. Excellent service, very friendly and helpful. Courtesy car or lift home provided where needed. The proprietor is also willing to do little jobs himself and takes great care in analysing problems.
Pip, Gwynedd
Posted on 10/02/2015
, work completed 10/02/2015
Recommended
Reliable
Used AVW in past and found them reliable and good, no fuss with booking or what is wrong with my car. Not cheap, but not overpriced either. This time it was a 30000m service for my Golf GTD car working better than before.
K, Gwynedd
Posted on 06/02/2015
, work completed 06/02/2015
Recommended
Friendly and professional
First visit to AVW recommended by work colleague. Friendly service, agreed on service required, and price. On collection car had been washed, not expected. Talked through invoice. No surprises. Very professional garage. I will use in the future. No brainer, recommended to any one.
Steven, Gwynedd
Posted on 05/02/2015
, work completed 05/02/2015
Recommended
My Review
Highly recommended, fast, efficient, punctual and pleasant staff. Well done!
Derrick, Gwynedd
Posted on 02/02/2015
, work completed 02/02/2015
Recommended
My Review
Always very reliable. Maintains excellent standard
Ieuan, Gwynedd
Posted on 29/01/2015
, work completed 29/01/2015
Recommended
Great service!
My T4 is running as well as ever now that the wiring fault on the lambda sensor has been found after 10 years and many attempts by other garages.
David Andrew, Avon
Posted on 22/01/2015
, work completed 22/01/2015
Recommended
Professional approach to a difficult job
True professionals! Took my van to get the glow plugs changed, one plug could not be removed which took extra time and effort to remedy. Additionally further problems were diagnosed. Naturally this meant a higher bill than I was expecting but AVW were great at communicating the issue and managed the whole situation very well. They kindly knocked a big chunk of the labour off the bill too! Van is now working again very well. AVW loaned me a car for free while the work was being done - an incredibly convenient bonus!
Rob, Gwynedd
Posted on 21/01/2015
, work completed 21/01/2015
Recommended
No fuss
Have used AVW for over 30 years, which is about the best feedback I can offer.
Geoff, Gwynedd
Posted on 20/01/2015
, work completed 20/01/2015
Recommended
Excellent
Always trust this garage to service and maintain our vehicles. Great service
Tim, Gwynedd
Posted on 16/01/2015
, work completed 16/01/2015
Recommended
Friendly and helpful
As always I received excellent advice from AVW. They fixed the problem quickly and efficiently and the prices are reasonable. Very trustworthy.
Caroline, Gwynedd
Posted on 12/01/2015
, work completed 12/01/2015
Recommended
Confidence and trust.
An extremely experienced and helpful trader - Tim the owner has a wealth of knowledge and I have been impressed with the helpful way I have been treated, giving me confidence and trust in a trader at a time when you have to just take a chance on the garage. I have no difficulty whatsoever in recommending AVW.
Kate, Gwynedd
Posted on 01/01/2015
, work completed 01/01/2015
Recommended
Professional
As always - professional. Exceptional service and customer care is paramount
Henry, Gwynedd
Posted on 22/11/2014
, work completed 22/11/2014
Recommended
My Review
Stephen, Gwynedd
Posted on 16/03/2014
, work completed 16/03/2014
Recommended