Aerials & Satellites Ltd

After calling late afternoon, I was given an appointment the next morning. Gary came and after looking at the issues, he gave us sound advice, detailed the work involved and gave us different options. He did not push for the more expensive options but instead advised on what the most sensible solution would be. He was courteous, professional and knowledgeable. Thanks for having done a great job.

Starting with the initial telephone enquiry, the lady at Aerials & Satellites Ltd was most helpful in taking note of our problems and offering us a selection of dates and times to suit us for an Engineer visit. The Engineer Mark arrived very punctually at the agreed time and date and quickly inspected the system and diagnosed the faults. He gave us a very detailed cost estimate which we agreed and then he set to remove the old / faulty aerial and cabling and then fitted a complete new system which included the aerial, cables and booster box. He then completely tested the system which worked perfectly. Throughout these works, Mark was pleasant and helpful and left the rooms clean and tidy. An excellent Company with the highest standards of workmanship and customer service, thank you.

Despite leaving a message through check a trade on a bank holiday I received a prompt call back and made an arrangement for Mark to call just after 10am the following day. He arrived promptly, shoes off, a quick signal test, rapid diagnosis and clear pricing. The rain began but that did not deter him from setting up his ladder, not in an easy position thanks to the placing of a conservatory, and sorting the problem. He then set up our new box, checked I was confident in using it, answered a couple of other questions, took payment via a card and was off. Cheerful, polite, and not patronising to older female customers. Will use him again when need arises.