Alan Cook Removals & Storage

I was very impressed with this company from start to finish, everyone I dealt with in the office were courteous and efficient, and even the removal guys themselves were extremely pleasant and dealt with our removal very quickly and efficiently. One of the nicest companies I've come across in a very long time.

Sincere thanks to Alan Cook Removals for our house move in April 2022. All aspects of the service were outstanding from the initial contact by Keith (a veritable 'oasis of calm') who visited to quote for the move, to Ross in the office for his brilliant customer service, and to Adam and Callum - who did the hard work moving us - with a smile - on the day. Nothing was too much trouble, and any concerns, such as moving certain delicate items, to restricted vehicle access were listened and responded to positively without any hesitation, giving us complete faith in the quality and professionalism of the company. Alan Cook demonstrated exceptional service, professionalism and courtesy, and I would have absolutely no hesitation in using the company again and recommending to others.

Professional and efficient service. The crew were pleasant, polite and friendly and handled our worldly goods with care. Excellent service and good value.

From the survey, conducted by Andy, to the packing, by Terry, and the move, by Mark, Callum, Brad and Ollie, our experience was of outstanding service. As a military family we have moved all over the world, so have lots of experience of packers and movers, and this move, at our own expense, was the smoothest and best experience we’ve had. Clear communication from Holly in the office meant we knew who to expect, and when. The guys worked hard and were happy to help with little bits and pieces which needed a second set of hands. Plenty of banter helped the alleviate some of the stress. They prepped both houses with blankets and film to prevent damage to flooring and loading and unloading was seamless with everything going where it was supposed to. I would not hesitate to recommend the company to anyone asking for moving advice.

We employed this firm after obtaining estimates for removal and part-storage, as we moved temporarily into smaller accommodation. On the day of the storage removal, the crew decided they also wanted to take and pack our remaining furniture, regardless of the fact this was not due to happen until several days later. After several phone calls, they reluctantly agreed to do the work as planned, though the crew made it clear they were not happy. This was our first warning that things were unlikely to turn out well. A few days later we discovered we needed some tools out of storage - 'no problem' we were advised, so we arrived on the appointed day, to be told that the forklift driver was not available. It took two fifty mile round trips before we finally got these back. During the intervening period, we received several harassing phone calls demanding immediate card payment for storage charges - we pointed out that we had not received any invoice and paid immediately on receipt by BACS. This did not stop the calls, however. On arranging collection, the company demanded twice the amount shown on the estimate, saying they had made a 'mistake' on their pricing. When we refused to pay this amount, they stated they would retain our goods unless we paid it in full. Though they fully admitted their 'mistake', they were adamant it was us who had to pay for it! We found Cooks to be arrogant, deeply unpleasant and thoroughly unprofessional people, who we could not recommend to anybody.

I had a great moving experience with Alan Cook Removals. From the initial survey when Keith was very knowledgeable and helpful passing on a lot of additional useful information, to calls with the office to get removals booked even as our dates kept moving, to a great 3 days with Chris and Olly who got us moved. They both delivered exactly as promised, taking great care of our belongings to get them from A to B safe and sound and whilst doing so were friendly, kind and helpful. It was the best part of the (overall very stressful) moving experience by far so hope they move into Estate Agents and Conveyancing soon...! Would highly recommend and I congratulate them on the service they offer. Matt

Cooks were brilliant from start to finish. All staff were friendly helpful and efficient. I can't thank them enough for taking such good care of our furniture, in store and on delivery. Well done to you all.

The service that I received from Alan Cook Removals and Storage was seamless and stress free. I had a survey done a few weeks before I was due to move and was given clear information about how the packing and move would be carried out. The packer arrived the day before the move and wrapped the paintings, breakables and small items and a small team arrived on the move day and worked quietly and systematically through the house. Quite painless, all I had to do was make cups of tea. They did exactly what they said they would do and were pleasant and courteous throughout. My belongings have been taken to storage whilst I look for a new home and I look forward to seeing the chaps again with my boxes and furniture in due course. Definitely recommend this company to anyone moving in the future.

Although we moved about 3 months ago now, I promised to leave a review. We were moving from Hampshire to Norfolk, we have a lot of 'stuff' 23 years of too much stuff, however, Paul and Jay took it all in their stride, they were severely undermanned for this job, probably due to the stamp duty deadline and so many people needing to move before the end of the month which was the following day. It was a two-day move due to the distances involved, they worked tirelessly very late into the evening, emptying the garden contents after what was already a very long day emptying most of the house. We had some very large potted plants but they just got on with it and got them onto the lorry, how I don't know, but everything survived. The following day final bits like our bed etc. were cleared then the long drive to Norfolk, at the other end another late finish to get unpacked, some extra local guys were available to assist them this time, nobody moaned they just got on with it a very relaxed atmosphere, which is what we needed as everybody was tired. Moving is very very stressful especially this one as it was up to wire as too if it was even going to get over the line in time, but Paul and Jay, kept us all calm, with their polite manner and just got on with it, they worked incredibly hard. I would definately recommend Alan Cook Removals and sing high praise to Paul and Jay.

Todd Jone of AJCook Removals is a manager with a fully operational brain. Whereas other Trusted Traders quoted £2500 for this move, AJCook wanted less than half that because Todd saw it could be achieved in two-part loads - and achieved it was without a hitch. The guys involved were friendly, helpful and efficient. They treated the delivery as if we were their sole clients and put everything in the place we elderly folk designated. Our furniture was handled with care and the entire operation was faultless. When booking we were told ' Now you can put your feet up and let the guys do the work' - they were absolutely right.