This company moved us from France and had our possessions in store for 12 months at quite a cost per month. We never received an inventory as we were promised either. After we instructed them to remove our things from store to our new house we found many missing items some of which held great sentimental value, and were irreplaceable. They had not stacked or stored things properly and some of the fragile pack had been poorly done. On the initial move they were 9 hours late in arriving at our French home and we got no info from them as to what was going on. They have finally offered us some compensation but it does not cover the cost of replacing the lost and broken items. All in all an experience which was most upsetting. These people are supposedly Which? Trusted Traders! That was why we had selected them in the first place. We have since found even more missing and broken. All in all they had over £10,000 from us for the two moves and storage. An appalling service not to be recommended.

We used Alan Cook to move two van loads to our new home. They were on time, quick and efficient. The move went without a hitch, with no damage to the furniture or the walls! Throughout the day they were courteous and hard working- job done by 3pm. Having moved several times over the last few years we found them by far and away the best removal guys. Would recommend them wholeheartedly- a very professional outfit.

We used this company to put two loads into storage - the first for one year and the second for 2 months. Whilst packing the second load the men rushed and left behind our canteen of cutlery and some boxes, which happily were looked after by relatives. When the load was returned to us a few items were missing, and still are, namely a large 3ft x 4ft ornate mirror, a heat mat sideboard protector, a kick-along hop up and a box of fabrics containing discontinued curtain hooks which I need. Some small items have been broken. I was given a smaller mirror along with some cds, which I returned as they were not mine. I have been chasing these items since July but with no luck. I have been offered £100 goodwill compensation, which I have refused. How can you lose a mirror of that size? I was never given an inventory for either load. If putting items into storage make a record of every item and get it signed for. Hopefully you will not have the same experience as me.

Our team from Alan Cooke were brilliant. From the friendly competitive quote and the men on the removal day. They made what was seeming like a stressful day to a very easy and relaxing day. The team were extremely professional and very funny. They put us at ease and nothing was too much trouble. all I had to do was make the tea :-) I would recommend Alan Cooke to anyone. Thanks again and hopefully we will get your boxes back to you soon!!

My daughter engaged the company to move furniture from the family home to her new house. We cannnot praise the team highly enough, the two young men who carried out the work were great, they were polite, careful, hard working and excellent in every way. We would not hesitate to recommend Cooks and will definitely use them again.

We used Alan Cook Removals recently and could not praise them enough. The estimator Keith and the removal team Reggie and Jamie were extremely professional and nothing was too much trouble or effort for them. On the day they worked so hard from start to finish and they made a stressful experience of moving house into an easy one. Would definitely recommend!

I entered a review of this company complaining of the poor admin and communication. I have to say since then the company has made a goodwill gesture to try to offset the stress we were caused. I feel that in light of this I can up rate their service to an extra star. The admin has now I trust been rectified and the communication problems I experienced been addressed. The actual removal itself was superb and I feel certain that the company will not allow the situation I experienced to be repeated.

Fantastic is all I can say. Fantastic, great, very good.

We hired this firm to move us from France to the UK. The van was over 6 hours late arriving and despite ringing their office several times to see why we were given no information by the office. The office staff were at times rude and impatient. When eventually the moving team arrived they worked tirelessly and had a friendly disposition. Due to the poor communication from the office staff we had a lot of needless stress. We were told that they would give us a discount due to the problems the delay caused us. Three weeks later we have heard nothing