Alan Cook Removals & Storage

I had a great moving experience with Alan Cook Removals. From the initial survey when Keith was very knowledgeable and helpful passing on a lot of additional useful information, to calls with the office to get removals booked even as our dates kept moving, to a great 3 days with Chris and Olly who got us moved. They both delivered exactly as promised, taking great care of our belongings to get them from A to B safe and sound and whilst doing so were friendly, kind and helpful. It was the best part of the (overall very stressful) moving experience by far so hope they move into Estate Agents and Conveyancing soon...! Would highly recommend and I congratulate them on the service they offer. Matt

Cooks were brilliant from start to finish. All staff were friendly helpful and efficient. I can't thank them enough for taking such good care of our furniture, in store and on delivery. Well done to you all.

The service that I received from Alan Cook Removals and Storage was seamless and stress free. I had a survey done a few weeks before I was due to move and was given clear information about how the packing and move would be carried out. The packer arrived the day before the move and wrapped the paintings, breakables and small items and a small team arrived on the move day and worked quietly and systematically through the house. Quite painless, all I had to do was make cups of tea. They did exactly what they said they would do and were pleasant and courteous throughout. My belongings have been taken to storage whilst I look for a new home and I look forward to seeing the chaps again with my boxes and furniture in due course. Definitely recommend this company to anyone moving in the future.

Although we moved about 3 months ago now, I promised to leave a review. We were moving from Hampshire to Norfolk, we have a lot of 'stuff' 23 years of too much stuff, however, Paul and Jay took it all in their stride, they were severely undermanned for this job, probably due to the stamp duty deadline and so many people needing to move before the end of the month which was the following day. It was a two-day move due to the distances involved, they worked tirelessly very late into the evening, emptying the garden contents after what was already a very long day emptying most of the house. We had some very large potted plants but they just got on with it and got them onto the lorry, how I don't know, but everything survived. The following day final bits like our bed etc. were cleared then the long drive to Norfolk, at the other end another late finish to get unpacked, some extra local guys were available to assist them this time, nobody moaned they just got on with it a very relaxed atmosphere, which is what we needed as everybody was tired. Moving is very very stressful especially this one as it was up to wire as too if it was even going to get over the line in time, but Paul and Jay, kept us all calm, with their polite manner and just got on with it, they worked incredibly hard. I would definately recommend Alan Cook Removals and sing high praise to Paul and Jay.

Todd Jone of AJCook Removals is a manager with a fully operational brain. Whereas other Trusted Traders quoted £2500 for this move, AJCook wanted less than half that because Todd saw it could be achieved in two-part loads - and achieved it was without a hitch. The guys involved were friendly, helpful and efficient. They treated the delivery as if we were their sole clients and put everything in the place we elderly folk designated. Our furniture was handled with care and the entire operation was faultless. When booking we were told ' Now you can put your feet up and let the guys do the work' - they were absolutely right.

We cannot thank you enough for the great service we received from you and your staff during our recent move from Grantham to Lowestoft. Your men arrived punctually and were cheerful in spite of the early hours of the morning. Smartly turned out and polite, they worked quickly and carefully and nothing was too much trouble for any of them. I can't praise them enough. We have moved several times over the years and never have we had such an efficient service. You should be rightly proud of yourselves. We can truthfully recommend you. Not one item was damaged or missing as has happened to us in the past. The young men deserve the highest praise and were a credit to you! The first time a move has been so stress-free.

We were extremely pleased with the service provided by Alan Cook Removals and Storage. Our move couldn't have gone better. The crew members were helpful, professional and very hard-working. Our move to a different part of the country went very smoothly and was stress-free, thanks to the crew. We had originally planned to do the packing ourselves but last minute, due to medical reasons, we were unable to do so. The company immediately provided the full packing service. It was also a pleasure to deal with the office staff. The various services they offered were clearly explained. Additionally, our initial removal date had to be changed last minute, and we were immediately provided with an alternative date.

We were packed and ready to go on the moving date. The team of five were brilliant and so good with three inquisitive terriers. It could have been stressful for them but Kevin found treats and they won't forget that in a hurry. The poor team had loads of pots and garden statues but soldiered on regardless I apologise for that and also my vast extensive wardrobe. Promise I have sent loads to the charity shop a lesson is don't dispose of until in new home as much more will go.

Our most recent experience with Alan Cook Storage in Lowestoft, which was an 'accessible' storage unit was distressing, frustrating and never to be repeated! We had the majority of our furniture in store with them for almost 5 years. But around 18 months to 2 years ago, we added a Sofa bed which was approx 9 months old and a couple of Ikea tables. We were in 3 Storage units inside the building, and, they kept asking would we consider moving into a 'Container' outside. As we knew our build project was nearing the end, we agreed to them moving us into the container, but I was present when this took place. Immediately we all noticed that the Sofa Bed had been damaged by Vermin and the then Manager, took photos and suggested waiting until the furniture was delivered to us before making an Insurance Claim, as there may be other things to claim for. When we went into store, we were given the opportunity of paying an additional £20 per month on top of our storage costs to cover 'all eventualities' which we did....so, over the storage period we paid in excess of £1000 for additional insurance over and above their included insurance. When the furniture was delivered recently. we made the Claim for the £495 Ikea Sofa Bed, which is what it would cost us to replace it 'like for like' which is what they state. I was told that the Claim had been rejected because Vermin damage was excluded from the Policy!! Then, much toing and froing, the Insurance Company said they would offer £200! AVOID

Impressions from the initial survey visit were very positive; professional, experienced, understanding the human side of moving house. Comms with the office (Xavier and Todd) were again very professional and helpful. In advance of the move, ample cardboard boxes, tape and wrapping paper were provided. The boxes are all recycled which I think most people would see as a plus these days. On the removal day, we had three small lorries, due to limited access at our new home. The crew was Olly, Dan and Dan. They were very cheerful and efficient and got everything loaded with no problems, including dozens of outdoor plant pots with plants of all sizes, some rather prickly (sorry!). At our new home, they offloaded everything safely and efficiently, despite having to deliver most items of furniture up an exterior staircase in monsoon rain conditions. By the end the guys were soaked to the skin but they remained cheerful and professional. Our overall impression is that this is the best kind of family business, where personal service and customer satisfaction are really important. We are very happy with the experience and would recommend Cooks Removals unreservedly.