We used this company to put two loads into storage - the first for one year and the second for 2 months. Whilst packing the second load the men rushed and left behind our canteen of cutlery and some boxes, which happily were looked after by relatives. When the load was returned to us a few items were missing, and still are, namely a large 3ft x 4ft ornate mirror, a heat mat sideboard protector, a kick-along hop up and a box of fabrics containing discontinued curtain hooks which I need. Some small items have been broken. I was given a smaller mirror along with some cds, which I returned as they were not mine. I have been chasing these items since July but with no luck. I have been offered £100 goodwill compensation, which I have refused. How can you lose a mirror of that size? I was never given an inventory for either load. If putting items into storage make a record of every item and get it signed for. Hopefully you will not have the same experience as me.

My daughter engaged the company to move furniture from the family home to her new house. We cannnot praise the team highly enough, the two young men who carried out the work were great, they were polite, careful, hard working and excellent in every way. We would not hesitate to recommend Cooks and will definitely use them again.

We used Alan Cook Removals recently and could not praise them enough. The estimator Keith and the removal team Reggie and Jamie were extremely professional and nothing was too much trouble or effort for them. On the day they worked so hard from start to finish and they made a stressful experience of moving house into an easy one. Would definitely recommend!

I entered a review of this company complaining of the poor admin and communication. I have to say since then the company has made a goodwill gesture to try to offset the stress we were caused. I feel that in light of this I can up rate their service to an extra star. The admin has now I trust been rectified and the communication problems I experienced been addressed. The actual removal itself was superb and I feel certain that the company will not allow the situation I experienced to be repeated.

Fantastic is all I can say. Fantastic, great, very good.

We hired this firm to move us from France to the UK. The van was over 6 hours late arriving and despite ringing their office several times to see why we were given no information by the office. The office staff were at times rude and impatient. When eventually the moving team arrived they worked tirelessly and had a friendly disposition. Due to the poor communication from the office staff we had a lot of needless stress. We were told that they would give us a discount due to the problems the delay caused us. Three weeks later we have heard nothing

We had a one day move from Norfolk to Derbyshire. Andy visited and quoted in a professional and friendly manner. This was replicated by the office and the removal staff on the day. We had an early start and a late finish and the whole hassle of moving was minimized. I do not usually write reviews but feel I ought to share our experience with others. Bryn Derbyshire