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Trusted Traders

Alan Cook Removals & Storage

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4.4

19 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–12:00
  • Sunday - Closed

About

Professional, friendly and experienced Removal Service,
Whether you are moving locally, or to the other end of the country, we can help with all aspects of your move - from a personalised Packing Service, Dismantling and reassembly of your larger items, to the Removal itself, we are here to help your move go smoothly.

Call us on 01508 520631, to speak to our friendly Team, and book a Quotation Appointment, to meet us and discuss your removal requirements.

Cotmer Storage Ltd T/A Alan Cook Removals & Storage

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • in house furniture moves collection delivery of items.

Customer reviews

4.4
19 reviews
Customer Service
4.5
Quality
4.4
Value
4.4
Sort by
Good Work
Customer Service
Quality
Value
Arrived on time, 2 polite workers, nothing was too much trouble. Took the time to remove all furniture and help me pack up a few items. I have in the past recommended them to friends who have also used them, all very pleased.
Customer in Suffolk Posted on 16/07/2020 , work completed 13/07/2020
Honest, hardworking and kind.
Customer Service
Quality
Value
The price was fair and reflected the standard of work. Excellent communication in particular during the lockdown was invaluable with the changing conditions. The day arrived and they promptly worked very hard moving our home out smoothly and without breaking and bashing. Hitch off waiting for keys at the destination was patiently dealt with. Masks were tolerated despite the two flights of stairs they kept to the request from the manager, not me by the way, to wear them at all times despite being out of breath and very hot! In particular they were very kind during a personal incident, remained calm, understanding and professional. I'd recommend this company to my own family, I've no complaints and that's a first of nine or more previous moves.
Customer in Essex Posted on 04/06/2020 , work completed 14/05/2020
Excellent Service throughout.
Customer Service
Quality
Value
Alan Cooks provided an Excellent service in what were exceptional circumstances. Due to the pandemic lockdown and the need for 2 days to complete our house move because of the distance, our furniture was collected but could not be delivered until restrictions were lifted. During this time our furniture was safely stored even our pot plants were watered. We were kept fully informed and had our furniture delivered as soon as it was safe to do so. The staff were all friendly while being professional. Great service.
Customer in Torbay Posted on 04/06/2020 , work completed 26/05/2020
House move
Customer Service
Quality
Value
This was my second house move with Alan Cook Removals. I did not hesitate in booking them again as I find them to be a totally professional company. The quote I was given was the most competitive and that was the price I paid. Boxes etc. were delivered to help with the move a few weeks in advance. On the actual day of moving the lads turned up on time, were a pleasure to be around and did not stop all day. All my belongings arrived at the new property in first class condition and were carefully placed where I requested. I would certainly recommend Alan Cook Removals to anybody and will definitely use their services again if I ever have to move house again!
Customer in Norfolk Posted on 11/03/2020 , work completed 17/02/2020
Excellent Removals Firm
Customer Service
Quality
Value
Having recently moved house which by definition is a very stressful time, our move was made so much better by the very professional and friendly staff of Alan Cook Removals. We used Alan Cook after a recommendation from a friend. From the first visit to give us a quote, to the actual end of the move, I have nothing but praise. The removals team on the day of the move were all very courteous and friendly and were extremely careful with all our possessions both in loading to the unloading and placing the belongings in all the right rooms at our new home. Thank you Alan Cook Removals and all your staff you are a credit to the industry. Highly Recommended.
Customer in Suffolk Posted on 10/03/2020 , work completed 24/02/2020
Dire Service from Start to Finish
Customer Service
Quality
Value
This company moved us from France and had our possessions in store for 12 months at quite a cost per month. We never received an inventory as we were promised either. After we instructed them to remove our things from store to our new house we found many missing items some of which held great sentimental value, and were irreplaceable. They had not stacked or stored things properly and some of the fragile pack had been poorly done. On the initial move they were 9 hours late in arriving at our French home and we got no info from them as to what was going on. They have finally offered us some compensation but it does not cover the cost of replacing the lost and broken items. All in all an experience which was most upsetting. These people are supposedly Which? Trusted Traders! That was why we had selected them in the first place. We have since found even more missing and broken. All in all they had over £10,000 from us for the two moves and storage. An appalling service not to be recommended.
Customer in Norfolk Posted on 04/12/2019 , work completed 25/10/2019
The trader replied (on 11/12/2019)
We understand that things did not go to plan for you relocation, and when you returned to the UK we dealt with those issues and rectified the problems at that time. Upon delivery of your goods from storage we also dealt with you on a personal one-to-one level to offer yet more compensation which was over and above what the Insurers would have settled at, to which you were completely satisfied with and accepted. On this occasion we didn't get things right, which is not our usual standard, but we dealt and rectified those issues in a professional and personal level. This review is not true to the service you received, nor does it highlight the way in which we dealt with your issues once we were made aware of things not going to plan. We move over 1500 customers each year, and to have very few issues across those moves is a credit to our standards and professionalism.
Professional, courteous and efficient
Customer Service
Quality
Value
We used Alan Cook to move two van loads to our new home. They were on time, quick and efficient. The move went without a hitch, with no damage to the furniture or the walls! Throughout the day they were courteous and hard working- job done by 3pm. Having moved several times over the last few years we found them by far and away the best removal guys. Would recommend them wholeheartedly- a very professional outfit.
Customer in Norfolk Posted on 14/07/2019 , work completed 05/07/2019
Care with storage
Customer Service
Quality
Value
We used this company to put two loads into storage - the first for one year and the second for 2 months. Whilst packing the second load the men rushed and left behind our canteen of cutlery and some boxes, which happily were looked after by relatives. When the load was returned to us a few items were missing, and still are, namely a large 3ft x 4ft ornate mirror, a heat mat sideboard protector, a kick-along hop up and a box of fabrics containing discontinued curtain hooks which I need. Some small items have been broken. I was given a smaller mirror along with some cds, which I returned as they were not mine. I have been chasing these items since July but with no luck. I have been offered £100 goodwill compensation, which I have refused. How can you lose a mirror of that size? I was never given an inventory for either load. If putting items into storage make a record of every item and get it signed for. Hopefully you will not have the same experience as me.
Customer in Suffolk Posted on 22/06/2019 , work completed 26/11/2018
Brilliant Service
Customer Service
Quality
Value
Our team from Alan Cooke were brilliant. From the friendly competitive quote and the men on the removal day. They made what was seeming like a stressful day to a very easy and relaxing day. The team were extremely professional and very funny. They put us at ease and nothing was too much trouble. all I had to do was make the tea :-) I would recommend Alan Cooke to anyone. Thanks again and hopefully we will get your boxes back to you soon!!
Customer in Norfolk Posted on 18/06/2019 , work completed 31/05/2019
Outstanding service
Customer Service
Quality
Value
My daughter engaged the company to move furniture from the family home to her new house. We cannnot praise the team highly enough, the two young men who carried out the work were great, they were polite, careful, hard working and excellent in every way. We would not hesitate to recommend Cooks and will definitely use them again.
Customer in Norfolk Posted on 15/06/2019 , work completed 14/06/2019