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Endorsed by Which? Trusted Traders

Alan Cook Removals & Storage

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4.6

73 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–12:00
  • Sunday - Closed

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Professional, friendly and experienced Removal Service,
Whether you are moving locally, or to the other end of the country, we can help with all aspects of your move - from a personalised Packing Service, Dismantling and reassembly of your larger items, to the Removal itself, we are here to help your move go smoothly.

Call us on 01508 520631, to speak to our friendly Team, and book a Quotation Appointment, to meet us and discuss your removal requirements.

Cotmer Storage Ltd T/A Alan Cook Removals & Storage

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • in house furniture moves collection delivery of items.

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.6
73 reviews
Customer Service
4.6
Quality
4.6
Value
4.6
Sort by
Very courteous and efficient.
Customer Service
Quality
Value
I was very impressed with this company from start to finish, everyone I dealt with in the office were courteous and efficient, and even the removal guys themselves were extremely pleasant and dealt with our removal very quickly and efficiently. One of the nicest companies I've come across in a very long time.
Kim in Norfolk Posted on 03/05/2022 , work completed 21/03/2022
Exceptional service, professionalism and courtesy
Customer Service
Quality
Value
Sincere thanks to Alan Cook Removals for our house move in April 2022. All aspects of the service were outstanding from the initial contact by Keith (a veritable 'oasis of calm') who visited to quote for the move, to Ross in the office for his brilliant customer service, and to Adam and Callum - who did the hard work moving us - with a smile - on the day. Nothing was too much trouble, and any concerns, such as moving certain delicate items, to restricted vehicle access were listened and responded to positively without any hesitation, giving us complete faith in the quality and professionalism of the company. Alan Cook demonstrated exceptional service, professionalism and courtesy, and I would have absolutely no hesitation in using the company again and recommending to others.
Customer in Suffolk Posted on 27/04/2022 , work completed 06/04/2022
Efficient and friendly
Customer Service
Quality
Value
Professional and efficient service. The crew were pleasant, polite and friendly and handled our worldly goods with care. Excellent service and good value.
Sheila and Andy in Norfolk Posted on 02/04/2022 , work completed 16/03/2022
Simply outstanding service from beginning to end
Customer Service
Quality
Value
From the survey, conducted by Andy, to the packing, by Terry, and the move, by Mark, Callum, Brad and Ollie, our experience was of outstanding service. As a military family we have moved all over the world, so have lots of experience of packers and movers, and this move, at our own expense, was the smoothest and best experience we’ve had. Clear communication from Holly in the office meant we knew who to expect, and when. The guys worked hard and were happy to help with little bits and pieces which needed a second set of hands. Plenty of banter helped the alleviate some of the stress. They prepped both houses with blankets and film to prevent damage to flooring and loading and unloading was seamless with everything going where it was supposed to. I would not hesitate to recommend the company to anyone asking for moving advice.
Customer in Suffolk Posted on 24/03/2022 , work completed 22/03/2022
A Thoroughly Unpleasant Experience
Customer Service
Quality
Value
We employed this firm after obtaining estimates for removal and part-storage, as we moved temporarily into smaller accommodation. On the day of the storage removal, the crew decided they also wanted to take and pack our remaining furniture, regardless of the fact this was not due to happen until several days later. After several phone calls, they reluctantly agreed to do the work as planned, though the crew made it clear they were not happy. This was our first warning that things were unlikely to turn out well. A few days later we discovered we needed some tools out of storage - 'no problem' we were advised, so we arrived on the appointed day, to be told that the forklift driver was not available. It took two fifty mile round trips before we finally got these back. During the intervening period, we received several harassing phone calls demanding immediate card payment for storage charges - we pointed out that we had not received any invoice and paid immediately on receipt by BACS. This did not stop the calls, however. On arranging collection, the company demanded twice the amount shown on the estimate, saying they had made a 'mistake' on their pricing. When we refused to pay this amount, they stated they would retain our goods unless we paid it in full. Though they fully admitted their 'mistake', they were adamant it was us who had to pay for it! We found Cooks to be arrogant, deeply unpleasant and thoroughly unprofessional people, who we could not recommend to anybody.
Customer in Norfolk Posted on 22/03/2022 , work completed 17/12/2021
Fantastic moving experience with helpful, friendly and dedicated staff
Customer Service
Quality
Value
I had a great moving experience with Alan Cook Removals. From the initial survey when Keith was very knowledgeable and helpful passing on a lot of additional useful information, to calls with the office to get removals booked even as our dates kept moving, to a great 3 days with Chris and Olly who got us moved. They both delivered exactly as promised, taking great care of our belongings to get them from A to B safe and sound and whilst doing so were friendly, kind and helpful. It was the best part of the (overall very stressful) moving experience by far so hope they move into Estate Agents and Conveyancing soon...! Would highly recommend and I congratulate them on the service they offer. Matt
Customer in West Midlands Posted on 02/12/2021 , work completed 26/11/2021
Fantastic service
Customer Service
Quality
Value
Cooks were brilliant from start to finish. All staff were friendly helpful and efficient. I can't thank them enough for taking such good care of our furniture, in store and on delivery. Well done to you all.
Customer in Norfolk Posted on 27/10/2021 , work completed 01/10/2021
House Sale Removals
Customer Service
Quality
Value
The service that I received from Alan Cook Removals and Storage was seamless and stress free. I had a survey done a few weeks before I was due to move and was given clear information about how the packing and move would be carried out. The packer arrived the day before the move and wrapped the paintings, breakables and small items and a small team arrived on the move day and worked quietly and systematically through the house. Quite painless, all I had to do was make cups of tea. They did exactly what they said they would do and were pleasant and courteous throughout. My belongings have been taken to storage whilst I look for a new home and I look forward to seeing the chaps again with my boxes and furniture in due course. Definitely recommend this company to anyone moving in the future.
Customer in Norfolk Posted on 24/10/2021 , work completed 07/10/2021
Hard working, nothing too much trouble.
Customer Service
Quality
Value
Although we moved about 3 months ago now, I promised to leave a review. We were moving from Hampshire to Norfolk, we have a lot of 'stuff' 23 years of too much stuff, however, Paul and Jay took it all in their stride, they were severely undermanned for this job, probably due to the stamp duty deadline and so many people needing to move before the end of the month which was the following day. It was a two-day move due to the distances involved, they worked tirelessly very late into the evening, emptying the garden contents after what was already a very long day emptying most of the house. We had some very large potted plants but they just got on with it and got them onto the lorry, how I don't know, but everything survived. The following day final bits like our bed etc. were cleared then the long drive to Norfolk, at the other end another late finish to get unpacked, some extra local guys were available to assist them this time, nobody moaned they just got on with it a very relaxed atmosphere, which is what we needed as everybody was tired. Moving is very very stressful especially this one as it was up to wire as too if it was even going to get over the line in time, but Paul and Jay, kept us all calm, with their polite manner and just got on with it, they worked incredibly hard. I would definately recommend Alan Cook Removals and sing high praise to Paul and Jay.
Paul in Norfolk Posted on 27/09/2021 , work completed 29/06/2021
A house move involving 2 part-loads to 2 different destinations.
Customer Service
Quality
Value
Todd Jone of AJCook Removals is a manager with a fully operational brain. Whereas other Trusted Traders quoted £2500 for this move, AJCook wanted less than half that because Todd saw it could be achieved in two-part loads - and achieved it was without a hitch. The guys involved were friendly, helpful and efficient. They treated the delivery as if we were their sole clients and put everything in the place we elderly folk designated. Our furniture was handled with care and the entire operation was faultless. When booking we were told ' Now you can put your feet up and let the guys do the work' - they were absolutely right.
Customer in Essex Posted on 15/09/2021 , work completed 15/09/2021