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Endorsed by Which? Trusted Traders

Leak Tracers Direct

Profile thumb leaktracersdirect final 01
4.9

53 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

If your plumber is unable to find the leak in your property and your insurance company is not being helpful, we are the company for you.

Leak Tracers Direct is a specialist company which can assist in finding leaks in all kinds of properties and on all kinds of systems especially where the location of the leak is not obvious or "hidden".

Our leak detection specialists will use cutting edge technology such as Thermal Imaging, Endoscope cameras, Gas Tracing and Acoustic Microscopes to trace your leak without the need for destructive investigation.

If subsequently invasice access is required (eg if your leak is under your floor) we can undertake intrusive access with mimimal damage to your home.

If you have buildings insurance, our FCA approved insurance claims service provider can negotiate and get all reinstatement costs approved for you and also get their builders to carry out all repairs at no cost to you.

They will also recover all your leak detection and instrusive access costs for you.

What we do

  • Plumbers

  • Specialised building trade contractors

  • Property refurbishment contractors

  • Handyman and home maintenance services

  • More Services

    • leak detection
    • insurance claims
    • water damage
    • hidden leaks

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
53 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Pleased With Outcome
Customer Service
Quality
Value
I contracted Allpropropertyclaims (an associated company of Leak Tracers Direct) to handle my claim with my Insurers. APC met with me, the loss adjuster and independent surveyor and ensured that I was aware of the scope of works required. APC negotiated on my behalf with my Insurers and when my claim was agreed arranged for the works to be carried out. The entire ground floor of my house was water damaged and the scope of work included asbestos removal, drying works, removal of wall and floor tiles in my kitchen, hallway, downstairs toilet and storage cupboards; hacking off plaster and removal of lower kitchen cupboards and worksurface. Once the drying work was completed APC arranged for the reinstatement works to be carried out. The work was carried out by Remi and overall I was pleased; I identified a couple snagging issues and APC arranged for these to be put right to my satisfaction. The water damage to my house was substantial and having APC negotiate with my Insurers ensured that my Insurers adequately covered the work needed. I would recommend the company especially if you are not confident about the scope of work required and negotiating with your Insurers.
Customer in Greater London Posted on 12/11/2021 , work completed 28/10/2021
Found and repaired a leak
Customer Service
Quality
Value
They first found the leak, very helpful. They presented to claim to our insurance and got everything agreed. they then appointed the contractor who fixed all the damages. Thank you to the claims team for all your help, you were very quick and polite. The team who did the works were also very good, left a good finish and was high quality work.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 23/08/2021
Expert company - Very good Service
Customer Service
Quality
Value
They found my leak under my kitchen units - which was very hard to find. There was a lot of damage so they got in touch with my insurer to agree cost of repair works. The contracts manager who arranged the work was excellent.
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 25/08/2021
Convenient, but questionable practices & bad customer service when things went wrong
Customer Service
Quality
Value
* I contacted LTD for a possible leak in my flat; their leak detector identified and excavated the leak. * Note that LTD, aka AllPropertyClaims (APC), don’t do the leak detection themselves; the detector is a separate entity * APC manages the aftermath of the leak. This was well organised and convenient. APC manage the claim, do the drying, move furniture out, then do the repairs. Note that it is in their interest to maximise the scale of the works, which can impact the future premium. * My experience with APC during this period was OK, but not flawless. E.g. they initially missed identifying an area that the leak had affected. Another e.g: their drying engineer installed a faulty dehumidifier; when I informed him of this he said to switch it off, but to switch it back on when the loss adjuster came for his visit. * The quality of the repair works was OK * After works completed, I noticed a problem with the new floor. APC suspected another leak, and their leak detector diagnosed a leak under the floor, which he again excavated, at my cost. As it turned out, there was no leak under the floor, he had made an error. * I was left out of pocket with a damaged floor, but APC sought to avoid responsibility for the unsatisfactory works and leak detection. Bad customer service and unsavoury tactics followed (e.g. threatening to charge fees if I contacted them) until we resolved the dispute months later.
Customer in Greater London Posted on 30/08/2021 , work completed 18/05/2020
The trader replied (on 07/09/2021)
Sadly your review is somewhat disingenuous. The fact is that when you contacted us in Nov 2018, you had water damage but you did not know the cause. We put you in contact with our leak detection engineer who located and exposed a hot water supply pipe leak buried under your tiled bathroom floor. The insurance loss adjuster validated this leak as the cause of damage and approved the claim for reinstatement works. When we completed your insurance approved repair you completed a feedback form giving us a 5-star rating for the quality of repairs and handwrote on the form “DILIGENT TEAM WITH GREAT SKILLS AND ATTITUDE". You would not write this if you felt the quality was "ok". Months later after your file was closed, you called to say your newly installed wood floor was lifting so we attended immediately. However, we noticed very high moisture levels under the damaged bedroom floor indicating a new leak. Your own plumber then found 2 new leaks (unrelated to our works) in your central heating and your shower. Whereas we would have certainly remedied your floor if it were lifting due to our workmanship, we were unable to do so as your own plumber had demonstrated that the floor was affected by new leaks which had nothing to do with our works or the claim we had settled. We advised you that this new damage could be claimed under insurance and offered our assistance but you declined. Unfortunately, you expected free work but our time is valuable and we are not a gratis maintenance firm.
Thoroughly recommend
Customer Service
Quality
Value
Work was finished to high standard.kept informed of how work was going and admin staff very friendly and helpful. Dealt with insurance company effectively.
Customer in Greater London Posted on 16/08/2021 , work completed 20/07/2021
The trader replied (on 07/09/2021)
Thank you for your time in posting this kind and thoughtful review
Thorough and Professional Service
Customer Service
Quality
Value
It was obvious from the smell of damp that I had water penetration downstairs in my house but it was not clear where the leak was located. My insurers advised me to engage a leak and trace company and I contacted Leak Assist. On 6/4/21, Yany and a colleague arrived at the agreed time. They were very thorough trying to locate the leak; using various equipment and identifying high moisture readings in several locations. After a battery of tests, it became clear the source of the leak did not emanate from within my house. Yany suggested my neighbour’s house might be the source of the leak and he was proved right. Despite the leak not being in my property, I still believe Leak Assist were invaluable in me being able to identifying where the leak was coming from. Their comprehensive report, including photographs of the damage and moisture readings were invaluable with regard to my insurance claim. I would use their services again should I be in the unfortunate position of having a future leak.
Customer in Greater London Posted on 08/07/2021 , work completed 06/04/2021
The trader replied (on 07/09/2021)
Thank you for you time in posting this review and sharing your experince with others
Professional & Efficient
Customer Service
Quality
Value
I contracted with Leak Tracers Direct to identify the source of a leak in my bathroom. They came around and quickly found and confirmed the leak through using remote cameras and dye tracing. After the initial report, they then visited again to remove tiling and expose the leak so it could be fixed by a plumber. The contractors who came to site were polite and completed their work efficiently and neatly, also taking the time to explain their findings to me and show me evidence via the video feed from the camera. Communication from the office was good and they responded to all my queries quickly. I did not contract with them for works beyond the leak identification and exposure, but this part was done well.
Leanne in Greater London Posted on 08/07/2021 , work completed 29/03/2021
The trader replied (on 07/09/2021)
Thank you Leanne for your review. We were delighted to be of service to you.
Good service, but understand how it works
Customer Service
Quality
Value
This is a useful service, which really helped us with an awkward leak in our kitchen. They handled the whole claim with the insurer and arranged for contractors to dry and repair our downstairs. They were skilled at assessing the repairs needed, and knew what the insurer would cover. Unless you're experienced at dealing with insurers, this is really valuable. But you do also lose a little in control - they will choose contractors and manage the repair project. In our experience, this was done efficiently enough, but probably not quite as quickly as it could have been (e.g. our replacement flooring wasn't ordered until work was ready to begin, and delivery issues then delayed work unnecessarily). Communications with the office were clear and efficient, though their assessor was far too aggressive for our taste when dealing with the insurer (we didn't expect a stand-up row in our living room). Their contractors were competent and very efficient, though not top quality - they repainted our kitchen, living room, hall & landing in 1 day. Impressive, but leaving a few more marks on woodwork/missed spots than a pro decorator. Overall that worked ok for us - we wanted our house back quickly. The leak detection part of the service was skilled and effective. We had originally tried a local plumber, but they couldn't locate the leak on two visits. LTD located the problem quickly using a gas system and returned soon after to dig out the leaking pipe (which was buried in concrete).
Customer in Greater London Posted on 23/05/2021 , work completed 27/02/2021
The trader replied (on 07/09/2021)
Thank you for your honest feedback. We are delighted that we were able to locate the leak which your previous plumbers could not find. Thanks for trusting us with your insurance claim - you are right that sometimes the meetings with insurers loss adjusters can be tricky (aggressive even) as we have to be firm to defend your rights and ensure that your repairs are fairly agreed by them- this is precisely why we are appointed. Our business is all about customer service and we are always happy to deal with any snagging works if these are notified to us.
Professional service & high quality work
Customer Service
Quality
Value
I contacted LeakTracersDirect after a shower leak during the first Covid lockdown had caused extensive damage in my flat. LeakTracersDirect handled the claim efficiently, and I'm full of admiration for their patience and perseverance, as the insurer they had to deal with was taking a lot of time to settle the claim, and definitely not easy to deal with. Communication was good and transparent. LeakTracersDirect kept me in the picture with regular updates, which helped keep my mind at ease. The work was finished to high standards, and I absolutely recommend their services, as they are true professionals.
Customer in Greater London Posted on 27/04/2021 , work completed 01/04/2021
The trader replied (on 07/09/2021)
Thank you for your kind review. We pride ourselves in our service and quality of repairs and are delighted that you were happy with the end result.
Our home is restored
Customer Service
Quality
Value
We were very happy with the quality of the work and very appreciative of the dedication and care by the builder to restore our home. He was considerate and reassuring despite the complexity of the work and difficulty of our situation, working closely with us to ensure that we were happy with the result.
Customer in Greater London Posted on 08/12/2020 , work completed 01/10/2020
The trader replied (on 07/09/2021)
Thank you for your review and feedback