Leak Tracers Direct

It was obvious from the smell of damp that I had water penetration downstairs in my house but it was not clear where the leak was located. My insurers advised me to engage a leak and trace company and I contacted Leak Assist. On 6/4/21, Yany and a colleague arrived at the agreed time. They were very thorough trying to locate the leak; using various equipment and identifying high moisture readings in several locations. After a battery of tests, it became clear the source of the leak did not emanate from within my house. Yany suggested my neighbour’s house might be the source of the leak and he was proved right. Despite the leak not being in my property, I still believe Leak Assist were invaluable in me being able to identifying where the leak was coming from. Their comprehensive report, including photographs of the damage and moisture readings were invaluable with regard to my insurance claim. I would use their services again should I be in the unfortunate position of having a future leak.

I contracted with Leak Tracers Direct to identify the source of a leak in my bathroom. They came around and quickly found and confirmed the leak through using remote cameras and dye tracing. After the initial report, they then visited again to remove tiling and expose the leak so it could be fixed by a plumber. The contractors who came to site were polite and completed their work efficiently and neatly, also taking the time to explain their findings to me and show me evidence via the video feed from the camera. Communication from the office was good and they responded to all my queries quickly. I did not contract with them for works beyond the leak identification and exposure, but this part was done well.

This is a useful service, which really helped us with an awkward leak in our kitchen. They handled the whole claim with the insurer and arranged for contractors to dry and repair our downstairs. They were skilled at assessing the repairs needed, and knew what the insurer would cover. Unless you're experienced at dealing with insurers, this is really valuable. But you do also lose a little in control - they will choose contractors and manage the repair project. In our experience, this was done efficiently enough, but probably not quite as quickly as it could have been (e.g. our replacement flooring wasn't ordered until work was ready to begin, and delivery issues then delayed work unnecessarily). Communications with the office were clear and efficient, though their assessor was far too aggressive for our taste when dealing with the insurer (we didn't expect a stand-up row in our living room). Their contractors were competent and very efficient, though not top quality - they repainted our kitchen, living room, hall & landing in 1 day. Impressive, but leaving a few more marks on woodwork/missed spots than a pro decorator. Overall that worked ok for us - we wanted our house back quickly. The leak detection part of the service was skilled and effective. We had originally tried a local plumber, but they couldn't locate the leak on two visits. LTD located the problem quickly using a gas system and returned soon after to dig out the leaking pipe (which was buried in concrete).

I contacted LeakTracersDirect after a shower leak during the first Covid lockdown had caused extensive damage in my flat. LeakTracersDirect handled the claim efficiently, and I'm full of admiration for their patience and perseverance, as the insurer they had to deal with was taking a lot of time to settle the claim, and definitely not easy to deal with. Communication was good and transparent. LeakTracersDirect kept me in the picture with regular updates, which helped keep my mind at ease. The work was finished to high standards, and I absolutely recommend their services, as they are true professionals.

We were very happy with the quality of the work and very appreciative of the dedication and care by the builder to restore our home. He was considerate and reassuring despite the complexity of the work and difficulty of our situation, working closely with us to ensure that we were happy with the result.

We contacted Leaktracers Direct after another well known leak detection company failed to find the leak. They arranged for a superb plumber (Yani) to attend the following day. He found the leak and returned two days later to dig up the kitchen floor and replace the pipes. Leaktracers Direct is part of AllProperty Claims, a very professional company who take on your case, deal direct with the insurance company and then send in their own builders to make good and repair the damage. Thank goodness we had them on board as we soon found out we were dealing with an insurance company from hell! They continued to work throughout this Covid crisis and have kept us updated from the start. They are still having to battle the insurance company several months on. In the mean time, their builder (Dinas) has put our kitchen back as it was before all our stress began. Very polite, always on time and the standard of repair first class. If you have any problems with your insurance company then contact AllProperty for help.

I called leaktracersdirect after i had been let down by a 'no show' from a plumbing company that was meant to come in an address a persistent but untraced leak in a bathroom of a flat that I rent out. Their surveyor, Mr Moez Kara, came by the very next day and was able to address the issues involved, advise arranging a trace and detect process, and take over the repair of the bathroom and the management of the insurance claim - he was extremely experienced in dealing with such leaks and the insurance process involved and his advice was very helpful. The entire job was very professionally handled and the leak plugged, bathroom restored and insurance process efficiently dealtwith. The process was well defined with Mr. Tsvetomir Mladenov addressing the bathroom reconstruction and Ms Roshan Kara all the back office functions - overall, an excellent team approach that kept me in the picture despite not being at the flat and for me took a lot of the stress out of the process. Overall, I am very happy to recommend based on my experience.

The engineer was very friendly and managed to detect the leak which was hidden behind a vanity unit very quickly. So from initial call to completion the service was quick and efficient.

Leak Tracers Precisely located a leak between my living room and hallway floor after 3 other plumbers failed to locate the cause of my boiler pressure dropping. I was very impressed by their ability. They also provided Insurance claims management and top class building repairs. I did not pay a penny other than the £50 excess on my policy. Thank you to the team for a job well done

I am totally satisfied with the works carried out. The whole affair from start to finish was very professional & I was kept informed at every step of the way. The team of builders used were excellent & took great care in taking care of my belongings. The support staff were great too. Can’t recommend them enough.