Allerton Damp Proofing

Their Surveyor attended to investigate a couple of small damp patches that had appeared in my kitchen and advised us the problem was bigger than we'd thought and needed to be remedied ASAP. They quoted almost 7k which we thought was steep and negotiated a small reduction. They asked for all the money upfront which I stupidly paid. Once on site they only worked a day and a half before we were told over the phone by their "Tech Manager" that they had underestimated the cost of the work and we would have to pay an additional £4K! I was shocked and asked them to explain what extra work was needed that warranted such a massive additional charge - nothing they said had not already been mentioned in the survey or on the original schedule of works so we refused to pay. The Manager's Assistant then told the lads on site to down tools and not return unless we paid the extra money. His arrogant attitude was the worst Customer Service I've ever encountered and the actual Manager refused point blank to even speak to us. Our kitchen & passage were left in a shambles it looked like a building site, there was dust and rubble everywhere and exposed electrical wires. We tried to communicate with them via their Sherburn branch but they stopped taking our calls. Their so-called other offices calls divert to Sherburn.

After phoning lots of companies and being told it was between £150-£500 to even come out this company was wonderful. They asked me to send a few photos of both the inside and outside of my property and the surveying team were able to quickly point out the cause of the damp and told me I would need a builder to rectify the problem. They didn't charge me and were really helpful and honest. I was fully prepared to pay whatever it took and was so grateful that this company isn't in the business of over charging people. If you want an honest and informed opinion this company should be on your list.

Had a lot of work done plastering on ceiling not right crack in wall. New kitchen with problems that was pointed out to Scott project manager. He ignored me. Cement ruined new log burner, had to pay decorator to do it. Grouting wrong colour, a toilet with plaster stuck to it. Company director does not want to know accusing me of making it up photos to prove it. Don’t touch this company they don’t want to know problems only want your money and sixteen days with no builders. I am now stuck with crack in wall and badly finished kitchen and bathroom and faulty cabinet door. Definitely no customer service. Stay away from them, wish I had.

Employed Allerton to replace a concrete floor and damp proof and plaster the walls around. Agreed 3 months before that the work to be done while we were on holiday. It wasn’t. They 'forgot' about the damp proofing and plastering. They didn’t forget to invoice us though! Apologetic so got them back to finish the job. House was left very dirty and untidy. Puddles of dirty water on the kitchen floor, all floors had been given a quick swipe with a mop that to spread the dirt. Dust sheet covered in tar left in a bundle on the stairs. Had told them about the outside tap and socket but they chose to mix plaster and concrete at the front porch so that it and our new front door were absolutely filthy - dust and splashes and streaks of plaster. Finish is terrible. Broken skirting board reattached, so much adhesive that some skirting board is 10mm from wall with a very scruffy line of sealant behind. The plaster finish isn't great, especially corners and lower levels. The new concrete is pitted, looks like frog spawn! Because of the above and as we had to take more time off work as they didn’t complete on time we asked Allerton for a discount. Immediately we found ourselves communicating with a lawyer! He didn’t seem to read/understand our complaint. Offered a tiny discount which in no way compensated for poor quality, inconvenience, stress, loss of income. See www.alldamp.co.uk/terms-business. Their late payment fees are eye watering. Also, read clause 20 very carefully.

Had my timber floor replaced, 5 star work.

Allerton Remedial Treatments came to my house and conducted a free damp survey to find the cause of my damp. Within a couple of days, they booked me in for a damp proof course, they were very friendly and professional.

Very happy with the work, would recommend Allerton 100% :)

Had some work carried out on my bungalow where a proper membrane wasn't installed when my wheelchair ramp was put in, Allerton Remedial Treatments came and rectified the problem. Would recommend them to anyone. Great service :)

Just had Allerton Remedial do a damp proof job in our living room. Absolutely brilliant! Very professional, polite, trust worthy and very tidy! So much so when I came home the first evening I was expecting chaos! But nothing of the sort ,everything was cleared away and swept...brilliant job! Will definitely use them again. thanks Allerton

Allerton have just completed damp proofing and woodworm treatment for us in our home as part of our renovation work. I cannot rate them highly enough, from my wife's first contact with them on the phone they were very helpful, knowledgeable and professional. Stuart came out to conduct the survey, arriving on time as arranged, he was extremely thorough checking everywhere he could access which included spending ages in our cramped and awkward loft. This was such a contrast to a large national company's survey which was in comparison cursory. The report confirmed the very detailed information Stuart gave on the day and was sensible and proportionate again a million miles away from the national company's recommendation. On the day the work was scheduled to start the lads turned up on time and ready to go. Shane and Joby were again very polite, very knowledgeable and very tidy while working. Shane is a true asset to the company, he went out of his way to explain how the treatment worked, what type of plasterboard to make good with, how to attach it so as not to damage the membrane and even got me the details of the fixings required for installing a door in an opening they had treated. Will definitely recommend them to any family or friends who may need them, thank you.