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Alpha Rod Ltd

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb bath royal crescent3

4.9

19 Reviews

About

Alpha Rod is a truly local family business with over 20 years of experience in drain services.

We pride ourselves on always providing our customers with total drain solutions rather than just unblocking a drain.

This means that you will find our engineers often putting a CCTV camera in your drain after the blockage is cleared to ensure there are no repeat blockages due to structural defects in the pipe work. This service can cost an extra £100 to put the camera in the drain and this is what our customers are getting as standard with an unblock.

We like to think the service we provide exceeds the large national companies with the added benefits of being a local company and really caring about each job and every customer. We do rely on word of mouth and being local means that our reputation is very important to us. We only choose staff that will carry the torch in terms of our company culture of great customer service so you can rely on Alpha Rod for a solution to all your drainage problems.

What we do

  • Drain clearance contractors

    • Drain and sewer services
    • CCTV drain surveys
    • Emergency drain clearance service
    • Septic tank installation and repairs
    • Drain installation

Customer reviews

Reviews summary

4.9
19 reviews
Customer Service
5.0
Quality
4.9
Value
4.7
Sort by
Outstanding Customer Service
Customer Service
Quality
Value
We had the pleasure of having Chris visit our property today. He was professional, efficient, friendly and very happy to explain every thing in detail. He went out of his way to help and we have really appreciated the way in which he has gone above and beyond to deliver an excellent service. We couldn't recommend him highly enough 5*
Ryan Wynn10/04/2018
Thanks for very reasonable and efficient service.
Customer Service
Quality
Value
Had a problem with waste water backing up into the toilets due to a blockage in garden drains. Glen arrived and within a short space of time had established that the issue was not in our garden but within the local water companies domain. Glen was very polite and helpful and just seeing inside the pipes was an unexpected bonus. Glen contacted the local water company and arranged with them to come and investigate the underlying blockage issue. It turns out the local pumping station was pumping at full capacity and the recent rains had meant it was taking a longer than normal clearance time.
Unwin22/01/2018
Great service
Customer Service
Quality
Value
We were given pricing 'up front' over the phone, and approx arrival time, just three hours later a technician arrived, he was efficient and had a friendly manner. We're very happy with standard of work and wouldn't hesitate in recommending this firm to our friends.
Sheila, Wiltshire07/09/2017
Prompt, efficient & friendly
Customer Service
Quality
Value
Excellent initial response from the office, followed by a similar service to sort out the problem.
Roy, Wiltshire14/03/2017
Excellent work
Customer Service
Quality
Value
Reliable, efficient, expert, fairly priced service - we wouldn't hesitate to use them again.
Frank B03/12/2016
Brilliant job
Customer Service
Quality
Value
Alan did an amazing job. He worked extremely hard to discover the source of the unpleasant smell in our downstairs toilet. It wasn't easy but he succeeded! He was very professional throughout. Alpha Rod are punctual, reliable and always helpful. I would strongly recommend them. Sheila
Hephzibar03/12/2016
Storm drain heaven.
Customer Service
Quality
Value
Thankfully, Alpha Rod are from our home town, so using them is a second bonus. Richie arrived as promised, and spent the best part of a day on his knees, constructing an awkward storm drain to capture water on our long drive, and divert it into the sewer via a (P-pipe apparently!) Along with Wayne, they were meticulous in getting everything just right. Brilliant job done. It was cold and dirty, but they managed it all with a smile. Thank you very much Richie, and Wayne - well done. Regards, Julian and Susan.
Julian C20/10/2016
Brilliant Job
Customer Service
Quality
Value
I rang 5 companies to clear a blocked drain & chose Alpha Rod as the person who answered the phone was very knowledgeable & really pleasant. I was impressed already & on the day Glen arrived & he was amazing. It wasn't an easy job but he managed by sheer determination & skill to unblock the drain where as others may have given up. He was a lovely, charming, professional man & I would highly recommend Alpha Rod - exceptional
Catherine, Avon20/11/2015
Brilliant job!
Customer Service
Quality
Value
Excellent, prompt and courteous service. Arrived within the hour of my phone call. Very happy, would use again if necessary.
Kate, Wiltshire23/09/2015
BLOCKED DRAIN
Customer Service
Quality
Value
Initial contact with Chippenham office was handled very efficiently by the adviser: name provided of individual who would be arriving to conduct the work; cost (though perhaps somewhat expensive) was provided upfront; informed that workman will call when on way. Individual conducting work called en-route, was polite, blockage was cleared with minimal fuss and, more particularly, offered useful advice. Overall a quality service.
Vince121/08/2015