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Endorsed by Which? Trusted Traders

Alpha Rod Ltd

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4.9

26 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Alpha Rod is a truly local family business with over 20 years of experience in drain services.

We pride ourselves on always providing our customers with total drain solutions rather than just unblocking a drain.

This means that you will find our engineers often putting a CCTV camera in your drain after the blockage is cleared to ensure there are no repeat blockages due to structural defects in the pipe work. This service can cost an extra £100 to put the camera in the drain and this is what our customers are getting as standard with an unblock.

We like to think the service we provide exceeds the large national companies with the added benefits of being a local company and really caring about each job and every customer. We do rely on word of mouth and being local means that our reputation is very important to us. We only choose staff that will carry the torch in terms of our company culture of great customer service so you can rely on Alpha Rod for a solution to all your drainage problems.

What we do

  • Drain clearance contractors

    • Drain and sewer services
    • CCTV drain surveys
    • Emergency drain clearance service
    • Septic tank installation and repairs
    • Drain installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
26 reviews
Customer Service
5.0
Quality
5.0
Value
4.7
Sort by
Outstanding Service, from a tried and tested customer.
Customer Service
Quality
Value
Second time I've used Alpha Rod, great and reassuring phone service from Chris, engineer arrived within 2 hours despite a very busy day driving around the west country. Outside drain was unblocked in in the dark within 20 mins and then hosed down/cleaned up brilliantly, plus got great advice on how to unblock it myself in future. Shout out to engineer Luke Gingell who was very personable, funny and respectful and kept the cats inside. He talked me through the whole process and gave me good tips on what to buy to clear future blocks myself. I would wholeheartedly recommend Alpha Rod as an excellent team offering a brilliant service. I paid a flat fee of 180 plus VAT for a weekend evening emergency call out but well worth it given the late hour and Covid, it's cheaper in the week/during the day. Engineer Luke also wore a facemask and kept distant/didn't touch anything inside if you're worried about contamination. Alpha Rod is my go-to drainage service and I recommend them unequivocally.
Customer in Wiltshire Posted on 10/01/2021 , work completed 09/01/2021
Great quality
Customer Service
Quality
Value
I had a blocked up sink that I needed fixed fast. I call Alpha Rod first as they were local, and spoke to a lovely lady "Pandora " and to my surprise she said we can have an engineer there in a couple of hours! Fantastic news! The engineer was great, polite, never made a mess, kept me informed throughout on how it was going and was gone in under an hour. Thank you, guys.
Customer in Wiltshire Posted on 15/12/2020 , work completed 15/12/2020
Drain Repair with Manhole Excavation
Customer Service
Quality
Value
Alpharod took another companies cctv survey, and produced a quote. They completed the job - removing a buried siphon trap at the bottom of a deep manhole under the corner of the house. When they left you would not have known they had been there except for the fresh cement around the manhole cover. From the first telephone call, to completion of the job the service was exceptional. If you have drainage issues, call them.
Customer in Bristol City Posted on 09/11/2020 , work completed 04/11/2020
Great company who understand customer service.
Customer Service
Quality
Value
Alpha Rod did the road excavations and refill connecting water, sewer and electric to my new build bungalow. (1 very deep big hole and a 22 metre trench all in the road) It was a drawn out process dealing with the utility companies and the local council but these guys, especially Julie in the office, were great. They dealt with the enquiries from them and kept me up to date all the time. The excavations were done exactly to plan and required timescales. (Thanks Wayne). Always professional and calming, because you need that. Would definitely use again. 5 Stars. Thanks Chris Berry for taking this on.
Chris Posted on 19/11/2019 , work completed 02/11/2019
Blocked Drain Pipe
Customer Service
Quality
Value
Having a blocked drain which caused some minor flooding in my porch. Wessex water said it wasn't their problem. Found Alpha Rod & checked reviews which were good. Also local firm so contacted Chris. He came the following day as promised. Was extremely pleasant, polite &helpful. He very quickly fixed the problem & was extremely helpful. Reasonable price, which is good when you are a pensioner. Would recommend him to others.
Don Shaw, Wiltshire Posted on 12/08/2019 , work completed 12/08/2019
Very professional team
Customer Service
Quality
Value
Initially I spoke to Chris on the phone for advice, I found him very polite knowledgeable friendly and professional, he then came round to my property and explained things even further, after giving me a very competitive quote I asked him to carry out the work. The guys turned up on time, also very friendly and professional and explained what they were going to do did the job with no dramas, did a fantastic job clearing up after the work was completed, it’s like they have never been. Very pleased with the work they carried out and wouldn’t hesitate in using them again or recommending them to friends and family, thank you very much Chris and his team.
Customer in Wiltshire Posted on 12/04/2019 , work completed 09/04/2019
Very prompt, helpful and efficient
Customer Service
Quality
Value
Polite and helpful on the phone, priced the job upfront (and stuck to it), came when they said they would and carried out the job cheerfully and efficiently. I would have no hesitation using them again, great job. Martin J, Wiltshire
Ewart James Posted on 26/10/2018 , work completed 26/10/2018
Outstanding Customer Service
Customer Service
Quality
Value
We had the pleasure of having Chris visit our property today. He was professional, efficient, friendly and very happy to explain every thing in detail. He went out of his way to help and we have really appreciated the way in which he has gone above and beyond to deliver an excellent service. We couldn't recommend him highly enough 5*
Ryan Wynn Posted on 10/04/2018 , work completed 10/04/2018
Thanks for very reasonable and efficient service.
Customer Service
Quality
Value
Had a problem with waste water backing up into the toilets due to a blockage in garden drains. Glen arrived and within a short space of time had established that the issue was not in our garden but within the local water companies domain. Glen was very polite and helpful and just seeing inside the pipes was an unexpected bonus. Glen contacted the local water company and arranged with them to come and investigate the underlying blockage issue. It turns out the local pumping station was pumping at full capacity and the recent rains had meant it was taking a longer than normal clearance time.
Unwin Posted on 22/01/2018 , work completed 22/01/2018
Great service
Customer Service
Quality
Value
We were given pricing 'up front' over the phone, and approx arrival time, just three hours later a technician arrived, he was efficient and had a friendly manner. We're very happy with standard of work and wouldn't hesitate in recommending this firm to our friends.
Sheila, Wiltshire Posted on 07/09/2017 , work completed 07/09/2017