Andrew Wright Windows Ltd -Independent Network Installer

Wanted to use them because they were a Scottish company and manufactured in Scotland. Wish I hadn't. Installer turned up dressed in filthy (and smelly) clothes. 2 windows out of 7 were broken. Varying accounts depending on to whom I was speaking as to the status of the installer. Initially Chris, an installation manager, said they were self employed. Then said they were contracted to them 3 days a week. According to Gavin, another installation manager they are contracted 5 days a week. Basically it seems they are not employed directly by the company. They fitted the windows. Didn't give me a walk round as I have been subsequently told they should. Didn't clean the windows. Cleared up inside but left debris outside on the driveway and on the roof. Even managed to get mastic on the paviers. Broke the cover of the gas meter, I presume by standing on it to install a window. Didn't leave keys for the windows. I felt I should have had a reduction for the poor service. They didn't want to know. Wrote to Andy Martin the general manager. Apparently he is too busy to reply. Have been assured that customer service is important to them but that is not the impression I get. An installer came out and replaced the broken windows. Much better than the original one. I very reluctantly paid the balance of £200 I withheld (threatened to invalidate my guarantee otherwise). Had intended to get further windows from them but wouldn't let them in my house again. Would rather board my windows up.

The quality of the triple glazed tilt & turn windows is first class with the hinges being "invisible" an added bonus. The delivery date was in fact ahead of that estimated by the trader. The installation team were an absolute joy to have in our property. Their workmanship was highly professional, efficient and extremely clean and tidy. What more can I say!

First class materials and workmanship and I would thoroughly recommend Wrights for the fitting of windows and the construction of our Garden Room

This review is to say how delighted we were with our new front door and side windows. The service we have received from start to finish has been first class. The level of professionalism we have experienced from your three fitters has been exemplary. The care taken with our existing stone archway when they fitted our new front door was outstanding and much appreciated. All works were undertaken in a timely fashion and dust sheets were used to fully protect our carpet at all times. Your installers are a credit to the company.

Had used the company before as was the reason I chose them. Was not disappointed. Their work was first class and they were a delight to have in the house. Would recommend them definitely. They fitted 2 outside doors and 1 window and have no complaints

Got French Doors installed where we previously had a window. Installation was to remove brickwork under window and install doors. Fitters did a good job removing brickwork and Installing window. Screw missing from door frame although hole was drilled. Job required roughcasting to open sides and final sealant. When requesting the roughcast, was expected to pay full balance even although job wasn't complete. Was told roughcast was separate job. Not for us it was the same job! Roughcast done and sealant to good standard. Glass units - 1 scratched, other 1 has large mark about 12in in length both inside sealed unit. Awaiting replacement. I recommend do not pay until totally satisfied. And check double glazed unit carefully.

Replaced front door and frame. Fitters had some difficulty removing the original frame but finished door and PVC frame look great. Fitters were friendly and courteous, Chris was very helpful in the showroom and when he came to visit. Would definitely recommend!

Used this company a few years ago for a large conservatory and was totally satisfied with the works carried out. Based on this experience was reason for using them again. Price was competitive and acceptable for replacement windows for our garden room

Everything was completely satisfactory. Only downside was the delivery but that was due to the pandemic situation. Would recommend this company to all.

This was a big job, requiring the replacement of 35 doors and windows in our house. Andrew Wright windows gave an excellent service from start to finish. The guys were professional and friendly and, at all stages, from the consultation and measuring up to the actual installation, worked with us to ensure everything was done to our satisfaction. We are very pleased with the quality of the workmanship. The windows and doors are high quality and the installers did an excellent job and were very helpful. Everything was left clean and tidy at the end of each day.