Andy Glass surveyed supplied and installed our conservatory. The process had problems from the beginning. They cancelled the installation date with virtually no notice and had to return for various problems. The real problem was the glass on the roof developing considerable staining. Andy Glass were unbelievably unhelpful and wasted over a year without doing anything to rectify the problems, despite them being the surveyors, suppliers and installers. We were protected by the credit card used to pay for the work and used this as a method to dispute the matter. Andy Glass continued to be unhelpful until a negative but honest review of the situation was placed on this Trusted Traders site by ourselves. They then offered to pay some of the cost for an alternative firm to replace the glass, refusing to replace the glass themselves unless we paid for it. We agreed, as we were by now exhausted with dealing with this disgraceful treatment. Andy Glass then made it a condition of this part payment that we remove the review from the Trusted Trader site. We did this but Which unsurprisingly found this bullying demand unacceptable and insisted it be rescinded. All together a protracted and really unpleasant experience. We would never recommend this company having found it's methods completely unacceptable on every level.

Andy Glass Windows replaced all of our windows throughout the house. They were very helpful with choosing the right windows, were very flexible with installation dates, and did a thoroughly professional job. We love the result, and would definitely use them again