Nightmare from the beginning
Too many issues to mention. Incorrect instillation, water from leak and cleaning left to my elderly parents, do not answer phone calls or messages left, one year on and my 86yr old parents have a system that does not fully heat there home after numerous attempts to rectify. They had an old system that worked but decided for a more modern and economical system. They wished they left it alone. Shocking service from the beginning. Avoid at cost
Customer in Tyne and Wear
Posted on 11/10/2022
, work completed 19/10/2021
Excellent company, great customer service.
We’ve had our cavity walls insulated by Arktek and they have been a pleasure to deal with from the first phone call. Friendly and helpful staff on the phones and similarly friendly, polite and tidy installers. We had a delay to our install date due to a broken van, but great communication ahead of time and never had to chase them. We did have a slight problem with our install of CWI in that a gap where the foul pipe from the upstairs loo goes through the wall wasn’t sealed and thousands of the insulation beads came out onto the floor over the next day or two. We called and were met with friendly and helpful responses and one of the installers has been out today to put it all right with no fuss, and an apology for it not being quite right first time which is all you can ask for. From a company I’d never heard of before looking for my own reviews online, I couldn’t be happier. Price was more competitive than the couple of other quotes I received too, which is even better. Thanks.
Rob in West Yorkshire
Posted on 18/03/2022
, work completed 18/03/2022
Recommended
Great work, some improvement needed
I had boiler installed today by Arktek Group. Mark and James were knowledgeable, skilful and polite. Unfortunately, boys who came to do installation left rubbish on my street after I given good feedback, bad reputation for the company. Little improvement needed.
Erik in West Yorkshire
Posted on 15/06/2021
, work completed 15/06/2021
Recommended
My review
Did job quickly, and was organised. Looked great and lovely a warm nice engineer easy to talk to.
Rosalind, County Durham
Posted on 12/03/2020
, work completed 12/03/2020
Recommended
Excellent service.
Would recommend this company, very efficient, competent staff and hard working Engineer who worked non stop to complete the job. Excellent service. Thank you.
Stephanie, Tyne and Wear
Posted on 09/04/2019
, work completed 09/04/2019
Recommended
Very pleased
The engineer changed and fitted a new builder plus brought up to date all my radiators. Whilst here he was very professional and explained what and why he was doing in each room. Very pleased with the work they have carried out.
Edward, Tyne and Wear
Posted on 19/02/2019
, work completed 19/02/2019
Recommended
My review
Very good, clean & polite.
Page, Northumberland
Posted on 18/02/2019
, work completed 18/02/2019
Recommended
10 out of 10
Company from office staff too plumbers were great in all respects. I rate them 10 out of 10.
Mohammed, West Yorkshire
Posted on 11/02/2019
, work completed 11/02/2019
Recommended
Boiler installation
Every aspect of work was excellent. Very pleasant guys - helpful, considerate, very clean & tidy. I am absolutely delighted thank you. Would highly recommend this company.
Linda, County Durham
Posted on 11/12/2018
, work completed 11/12/2018
Recommended
Prompt
Liam, County Durham
Posted on 06/12/2018
, work completed 06/12/2018
Recommended
Professional
Very professional and friendly.
Jade, County Durham
Posted on 23/11/2018
, work completed 23/11/2018
Recommended
My review
Loft insulation and wall cavities, done in good time.
Mary, County Durham
Posted on 20/11/2018
, work completed 20/11/2018
Recommended
Excellent service from all departments
The work was carried out professionally. Both men were polite and competent. They also cleaned up any mess. I am really most impressed and would not hesitate to recommend, in fact we have already given your phone number to several of our (***) friends and I don't give recommendations unless I am very impressed.
Barbara, Clwyd
Posted on 15/11/2018
, work completed 15/11/2018
Recommended
Efficient.
Cavity wall insulation. Polite, hardworking gentleman, who cleaned up after himself.
Marian, West Yorkshire
Posted on 05/11/2018
, work completed 05/11/2018
Recommended
Very prompt and professional
Friendly, informative and very quick to complete.
Graham, South Yorkshire
Posted on 10/06/2018
, work completed 10/06/2018
Recommended
Very professional
Very professional and polite staff. Got the job done quickly and left no mess!
Elaine, South Yorkshire
Posted on 21/05/2018
, work completed 21/05/2018
Recommended
My review
Lisa, West Yorkshire
Posted on 01/05/2018
, work completed 01/05/2018
Recommended
My review
Excellent job, very professional
Janet, South Yorkshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
My review
Mike, North Yorkshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
My review
Mike, North Yorkshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Good service
Andrew, West Yorkshire
Posted on 04/04/2018
, work completed 04/04/2018
Recommended
Prompt, courteous & professional
Timely communications, explained the process, survey and cavity wall installation done promptly and professionally. First class.
Gary, West Yorkshire
Posted on 04/04/2018
, work completed 04/04/2018
Recommended
My review
Work completed quickly and effectively. Friendly staff throughout the process.
Claire, West Yorkshire
Posted on 04/04/2018
, work completed 04/04/2018
Recommended
Brilliant job by excellent professionals
From door seller to the chaps that installed the cavity wall insulation, excellent service.
Adele, West Yorkshire
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Excellent job
The guys were on time, polite and informative. Very efficient company!
Stephen, Lancashire
Posted on 14/03/2018
, work completed 14/03/2018
Recommended
Boiler
Richard, County Durham
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
My review
Martyn, Lincolnshire
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
Prompt & Good Customer Service
Both survey and insulation work carried out promptly without any fuss.
Anne, West Yorkshire
Posted on 09/03/2018
, work completed 09/03/2018
Recommended
Excellent job
Great, quick service, very tidy.
Dominic, West Yorkshire
Posted on 09/03/2018
, work completed 09/03/2018
Recommended
Fast, professional service
From start to job completion this company offered fast, efficient, professional service - kept us informed and happy with everything!
Sue, North Yorkshire
Posted on 06/03/2018
, work completed 06/03/2018
Recommended
My review
Quick & efficient service.
Lisa, Cleveland
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
Excellent job
Polite and helpful at all times. Job was explained properly and carried out effectively .
Raymond, North Humberside
Posted on 26/02/2018
, work completed 26/02/2018
Recommended
New boiler fitted
Professional and friendly workers, very thorough. Good communication and customer service from company and workers. Exceeded expectations and would highly recommend.
Susan, Tyne and Wear
Posted on 13/02/2018
, work completed 13/02/2018
Recommended
My review
Sally, West Yorkshire
Posted on 12/02/2018
, work completed 12/02/2018
Recommended
Good professional job
Punctual, knowledgeable & a very professional job carried out.
David, North Humberside
Posted on 09/02/2018
, work completed 09/02/2018
Recommended
My review
Keith, North Humberside
Posted on 08/02/2018
, work completed 08/02/2018
Recommended
First-class service.
From start to finish, we were impressed with the fast, efficient and professional service provided. Right from survey through to installation. Thank you very much.
Ian, South Yorkshire
Posted on 06/02/2018
, work completed 06/02/2018
Recommended
Great service
Company approached me, was dubious about Cavity wall installation but they assured me and put my mind at rest. Great service, well explained throughout all stages. They arrived when they said they would & completed the work within the time scale they said they would. Would definitely recommend.
Sarah, West Yorkshire
Posted on 31/01/2018
, work completed 31/01/2018
Recommended
My review
David, West Yorkshire
Posted on 30/01/2018
, work completed 30/01/2018
Recommended
Prompt and professional
Everything was explained clearly and fully to the work that was carried out to the property.
Austin, North Humberside
Posted on 26/01/2018
, work completed 26/01/2018
Recommended
My review
David, West Yorkshire
Posted on 22/01/2018
, work completed 22/01/2018
Recommended
Very professional
Couldn't fault the service or the team in any way. Recommended.
Michael, North Yorkshire
Posted on 12/01/2018
, work completed 12/01/2018
Recommended
My Review
Courtney, North Humberside
Posted on 02/01/2018
, work completed 02/01/2018
Recommended
First class job
Both workmen on time. Polite and full explanation at the start, during and after job complete. Satisfactory work. Glue would not work in freezing conditions so it took 3 attempts to do the work. Company needs to invest in a thermometer!
Victoria, Cleveland
Posted on 13/12/2017
, work completed 13/12/2017
Recommended
Great job
Nice guys, good quality job carried out.
Emma, North Humberside
Posted on 06/12/2017
, work completed 06/12/2017
Recommended
Efficient service
A very efficient service no problem in recommending the company to friends and relatives.
Harry, North Humberside
Posted on 05/12/2017
, work completed 05/12/2017
Recommended
Cavity wall installation
The installers were tidy & on time. Excellent communication from all concerned.
Peter, North Humberside
Posted on 05/12/2017
, work completed 05/12/2017
Recommended
Excellent
Very thorough and quick. Polite, clean job and no issues at all.
John, North Humberside
Posted on 05/12/2017
, work completed 05/12/2017
Recommended
Good job a little late van trouble
More mess than we thought would be, installers did hose down best they could
Debra, Aberdeenshire
Posted on 29/11/2017
, work completed 29/11/2017
Recommended
Excellent, professional service
Very clean prompt work excellent professional all workers very polite. Customer services professional helpful and polite. Best service I have had for a long time!
Which? Trusted Traders Consumer
Posted on 29/11/2017
, work completed 29/11/2017
Recommended
My review
Gail, Cleveland
Posted on 27/11/2017
, work completed 27/11/2017
Recommended
Cleaned up after
Cleaned up after, well mannered and polite.
C, Cleveland
Posted on 27/11/2017
, work completed 27/11/2017
Recommended
Great Job
Installers polite, did great job.
Kristian, North Humberside
Posted on 24/11/2017
, work completed 24/11/2017
Recommended
New boiler
Was fitted to a professional standard, great friendly customer service. Would highly recommend.
Jessica, West Yorkshire
Posted on 21/11/2017
, work completed 21/11/2017
Recommended
Boiler Service
Professional friendly and very efficient. Would recommend.
Patricia, County Durham
Posted on 14/11/2017
, work completed 14/11/2017
Recommended
Good job
Prompt and disciplined, arrived on time and explained the process. Well-mannered and professional. Only downside is dust on windows, sills and paving. Had to clean ourselves.
Dominic, South Humberside
Posted on 14/11/2017
, work completed 14/11/2017
Recommended
Professional and pleasant.
Prompt job. Pleasant installers.
Louise, Cleveland
Posted on 13/11/2017
, work completed 13/11/2017
Recommended
Excellent Job
Friendly staff, engineers and a professional service. Very helpful and explained how the insulation works and is installed.
Jonathan, Cleveland
Posted on 13/11/2017
, work completed 13/11/2017
Recommended
Prompt and professional service.
Arrived on time, told me what was going to be done and then got on with the job in a professional manner. After installing insulation, they then hosed down everywhere dust had fallen.
Michael, North Humberside
Posted on 09/11/2017
, work completed 09/11/2017
Recommended
Brilliant
David, North Humberside
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
Fantastic job
Work was carried out fantastically. He was clean and tidy and the work was completed earlier than I expected. Overall great job.
Timothy, Tyne and Wear
Posted on 07/11/2017
, work completed 07/11/2017
Recommended
My review
Brilliant lads, very professional.
Ben, South Humberside
Posted on 06/11/2017
, work completed 06/11/2017
Recommended
My review
Excellent, friendly professional service.
Emma, County Durham
Posted on 02/11/2017
, work completed 02/11/2017
Recommended
New boiler.
Excellent service, fast and efficient, highly recommend, would use again.
Hasan, County Durham
Posted on 31/10/2017
, work completed 31/10/2017
Recommended
My review
Paul & team did an excellent job. He came up against a difficult problem but resolved it. Timescale probably took longer due to problem of radiator (which was not their fault). Boys gave 100% and more. Would definitely recommend.
Yvonne, Tyne and Wear
Posted on 31/10/2017
, work completed 31/10/2017
Recommended
My review
Gemma, Cleveland
Posted on 27/10/2017
, work completed 27/10/2017
Recommended
New Boiler
Arrived at the time stated. Excellent service provided on the fitting of the new boiler. I would recommend this company they were fast and efficient.
Sep, Northumberland
Posted on 23/10/2017
, work completed 23/10/2017
Recommended
Boiler
Done a great job and kind and friendly.
Tiegan, Tyne and Wear
Posted on 09/10/2017
, work completed 09/10/2017
Recommended
Good service
Great guys - friendly - good service.
Emma, Tyne and Wear
Posted on 05/10/2017
, work completed 05/10/2017
Recommended
Very good standard
Highly recommended. Kept the customer informed at all times what was happening. All staff worked very well.
Julie, South Humberside
Posted on 04/10/2017
, work completed 04/10/2017
Recommended
Very good and Professional
I was pleased with service, quickness and the way the job was done, excellent service.
Margery, County Durham
Posted on 18/09/2017
, work completed 18/09/2017
Recommended
Excellent
Very friendly and good at his job.
Stephen, County Durham
Posted on 11/09/2017
, work completed 11/09/2017
Recommended
Brilliant job, heating system
Got heating system in over 2 days and very happy with services from start to finish.
Margaret, Cleveland
Posted on 28/10/2016
, work completed 28/10/2016
Recommended
Excellent service
Excellent service, everything checked, polite, considerate, will be calling on Arktek again.
Marilyn, Tyne and Wear
Posted on 25/10/2016
, work completed 25/10/2016
Recommended
Excellent service
This is the third time we have used the company. Different employees on each occasion but all maintained the same standard of customer service and efficiency. Our wishes were respected. The house was kept as useable as possible on each occasion. Carpet protection was used each time and we were consulted at every step if decisions needed to be made. I would recommend and use the company again.
Lesley, Tyne and Wear
Posted on 20/10/2016
, work completed 20/10/2016
Recommended
I would recommend you to anyone.
I am really happy with the full process, and the service provided by Arktek Group Ltd. The process was straight forward from start to finish. I would recommend Arktek to anyone, they work quickly, professionally, with minimal disruption and fuss. We now have a home with full heating and hot water for the first time in years.
Catherine, Tyne and Wear
Posted on 07/07/2016
, work completed 07/07/2016
Recommended