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Trusted Traders

Banner Plumbing

Logo on white
Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday 09:00–12:00
  • Sunday - Closed
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4.8

44 Reviews

About

Banner Plumbing was established in 2006 by Oleh Krawec.

Oleh started as a subcontractor for a large local company, but soon went his own way and established Banner Plumbing.

Banner Plumbing is punctual, honest, clean, polite and always communicative with customers. Banner Plumbing will always accommodate and advise their customers every step of the way. As a Banner Plumbing customer you can be confident you will receive the best possible service.

Banner Plumbing is a professional company with services ranging from simple repairs to large installations of heating systems, bathrooms etc.

All Banner Plumbing work is guaranteed to be of a high standard and when the works are completed your property will be left in a clean and tidy state.

Banner Plumbing has in place a Quality Management system to ensure all installations meet customer needs and expectations.

Banner Plumbing are CHAS and Constructionline Registered

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Bathroom fitters

    • Wet rooms
    • Bathroom design services
    • Bathroom refurbishment
    • Accessible bathrooms and showers
  • More Services

    • gas cooker cooker
    • lpg gas

Customer reviews

4.8
44 reviews
Customer Service
4.8
Quality
4.8
Value
4.6
Sort by
Fast, efficient and considerate.
Customer Service
Quality
Value
Oleh assessed the task of upgrading the central heating in our 200 year old cottage and had a quote to us the following day including start and finish dates. He arrived early on the due date, worked tidily and efficiently with full explanations throughout. He spent time and trouble reassuring our young grandson about any noise he was about to make. We would not hesitate to recommend Banner Plumbing.
Customer in Ceredigion10/02/2020
Happy to recommend!
Customer Service
Quality
Value
We had a number of plumbing issues which we consolidated into one message! Our FB message was acknowledged by return and followed up by a phone call arranging a callout. The work was done quickly, efficiently and tidily, with full explanations. The charges were reasonable and explained beforehand so we knew what to expect. Very happy with the service and would happily recommend to others.
Karen in Ceredigion20/10/2019
The trader replied (on 31/01/2020)
Thank you so much for your kind review. We do our utmost to keep the customer fully informed at every step of the way with the work and costing. We are so pleased you were happy with the service and hope we can help you with any further work you require.
Not satisfied with service received
Customer Service
Quality
Value
I asked Banner Plumbing to look at a leaking flow valve in an oil boiler which was not an urgent job as it had been slowly leaking into a laminate floor for a while and once I identified the fault I had a drip-tray catching water. It was not an emergency call-out and I had stressed this several times when I contacted him. I just wanted a quote for the work but instead was presented with a very expensive invoice for what amounted to 10 minutes looking at the leaking valve that I had already located and taking a photo of the part. I disputed the invoice and eventually got another plumber to fix the leak for less than Banner was charging for their initial visit. In terms of customer service and value for money I do not rate Banner and would not recommend them to anyone. They did not discuss price with me when I asked them to look at the fault and, I believe, considered that they could charge me whatever they wanted. The disputed invoice was resolved in my favour after seven months. In terms of quality Banner never fixed the leak so I am not able to comment. I would not consider giving any stars but have to give one for each, otherwise I cannot submit this review.
Customer in Ceredigion18/10/2019
The trader replied (on 18/11/2019)
We are sorry to hear that you were disappointed with the service we provided. A leaking valve in a boiler can be considered a serious and potentially dangerous problem if it is not rectified quickly. We always advise our customers on the initial fixed call out charge which is then accepted or declined by the customer prior to attendance. Any issue found will be rectified at this visit wherever possible. A time is then arranged to fit the customers in at a convenient time, as was the case with you. Although you believe you located the leak, customers safety is always our priority and as an oftec registered company, we have a duty of care to our customers, it is therefore vital we thoroughly investigate the boiler and locate issues ourselves. On this occasion we advised you of our findings and unfortunately were unable to fix at this appointment as a part required ordering from our suppliers. You were then advised verbally (phone message left) of the cost and fitting of this part but you never got back to us. As a business we believe we offer highly credible and efficient work which is reflected within our other customer feedback, we would never charge an amount which cannot be reflected in the work we do and are again sorry you felt this way.
Excellent!
Customer Service
Quality
Value
Our 18th century cottage needed a whole new oil-fired hot water and heating system which was 50 years old. Banner plumbing did a marvellous job of specifying, quoting and installing such a system. Throughout the process the Banner team suggested ideas that we would not have thought of resulting in an even a better system than we had hoped! The team were open to ideas and discussion with a positive, 'can do' approach. As challenges arose we would have a chat and the team would undertake the solution. They were also sensitive to the fact that the house was a period property and we were living there throughout the installation. The Banner team undertook the removal of our old Rayburn, water tanks, oil tank etc. and always used materials and products of the highest quality. All in all - a brilliant service carried out by a friendly, professional team. The best!
Customer in Ceredigion27/09/2019
The trader replied (on 14/10/2019)
Thank you so much for your lovely review. We are pleased you are happy with the work. We aim to offer a first class service by listening to our customers and keeping disruption to a minimum wherever possible.
Prompt and proficient
Customer Service
Quality
Value
Oleh was asked to install an external oil boiler for my parents, both 91, he was very professional in his work and patient too, nothing was too much bother for him. The work was completed within the given time and he carried out his work efficiently and to a high standard. My parents and I are very satisfied with his service, and I am pleased with the kindness shown to my parents while carrying out this work, the whole process from start to finish was seamless. We would recommend.
Sonia, Ceredigion02/09/2019
The trader replied (on 06/09/2019)
Thank you for your kind review. We strive to offer the best service we can.
Small job well done
Customer Service
Quality
Value
Oleh was the only plumber to respond when I emailed several for help with my new washing machine which had been badly installed and was leaking. He was very helpful in not only fixing the leak competently but making a video of it and sending me an email describing the problem. With this evidence I was then able to resolve my claim with the suppliers and fitters of the machine. He arrived when he said he would, was friendly and helpful. I would have no hesitation in recommending him.
Customer in Ceredigion26/07/2019
The trader replied (on 06/09/2019)
Thank you for your review. Small or large jobs we do our utmost to offer the best service.
Good honest and detailed work
Customer Service
Quality
Value
Oleh was engaged to completely reinstall my heating and hot water system, including new gas line, boiler, replacement of radiators and additional pipework. His communication, professionalism and transparency has been faultless. The work was completed within the two week window we agreed and to a high standard. With minimal mess and disturbance left afterwards. Highly recommended; Banner may more expensive but the quality and standard shows.
Customer in Ceredigion18/06/2019
proficient, efficient and responsive
Customer Service
Quality
Value
Oleh has done a couple of big jobs for me now, including fitting a new boiler. He is quick, efficient and his work is of high quality.
Customer in Sir Ceredigion25/02/2019
My review
Customer Service
Quality
Value
Repaired Worcester Bosch Boiler supplied and fitted 4 parts, to schedule and estimate. Trader very pleasant, tidy and explanatory. I can't fault the company.
Joanne, Dyfed20/12/2018
Prompt and professional.
Customer Service
Quality
Value
Prompt, efficient, and courteous throughout fitting of gas boiler.
Nerys, Dyfed27/11/2018