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Endorsed by

Which

?

Trusted Traders

Bath Energy Ltd T/A Ace Energy

Profile thumb ace logo web rgb

4.5

9 Reviews

Opening Hours
Today - 07:00–21:00
  • Monday 07:00–21:00
  • Tuesday 07:00–21:00
  • Wednesday 07:00–21:00
  • Thursday 07:00–21:00
  • Friday 07:00–21:00
  • Saturday 07:00–21:00
  • Sunday 07:00–21:00

About

Good old fashioned plumbing and heating company. Serving Bath, Bristol and surrounding areas.

We are a family business and award winning too!

Our engineers are highly skilled and happy to talk through any plumbing and heating issues you have.

Our office is open from 7am until 9pm, 7 days a week.

Now an Accredited Installer for Worcestor Bosch Group. We can offer an extended warranty on all Worcestor Boilers.

Ace also service your boiler, repair your boiler or replace your boiler.

Don't be caught out this winter call for a free quote.

Call us now on 01225 729005

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Gas safety testing and inspection
    • Gas fire repair and servicing
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • More Services

    • gas emergencies
    • power flushing
    • underfloor heating
    • taps

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.5
9 reviews
Customer Service
4.6
Quality
4.6
Value
4.4
Sort by
Overpriced and unclear
Customer Service
Quality
Value
An Ace engineer came to my house to inspect my boiler and did no actual work, staying less than half an hour. When setting up the visit by phone I was not told of any charges for this visit. Days later I was sent an invoice for £126. When I complained that no cost had been mentioned or agreed upon, this was lowered to £90. I refused to pay and was threatened with the 'collections department' and informed than my credit rating would be affected. So I paid the £90. Following that, I went through 'Which? Trusted Traders' and then the Ombudsman, who decided in my favour. My money was eventually returned to me. This is an honest review and I believe this company should be avoided.
Customer in Bath and North East Somerset Posted on 08/10/2020 , work completed 31/12/2019
The trader replied (on 12/10/2020)
We thank you for your review, it's always good to remind and reassure consumers that as Ace Energy is a member of Which? Trusted Traders then all our customers are protected. In all the time we have been a member of Which? we have only received this one complaint. Although yours is not so much a complaint but more an unwillingness to pay your bills for the professional service that you received. Neither Which? nor the ombudsmen upheld your complaint or as you put it ‘found in your favour’ You requested that a qualified gas engineer attend an emergency appointment at your property on the afternoon of New Year’s Eve with a report that you had no heating. The fact that after he diagnosed the problem and explained this to you at great length, you then decided to fix it yourself does not make the service free and we are all surprised that you ever thought this would be. Had there been any wrongdoings on our part then Which? would have removed our status as a Trusted Trader. As it is, we continue to fly the flag. We gave you a refund as a gesture of goodwill, we sincerely hope your current circumstances improve soon and wish you well for the future.
Great service
Customer Service
Quality
Value
Problem with oil central heating boiler, rang the company and was given a next day appointment, another phone call on the day to inform me engineer 10 minutes away. Problem sorted, good advice given, courteous and efficient service, will definitely be using this company again.
Customer in Bath and North East Somerset Posted on 19/11/2019 , work completed 19/11/2019
Prompt and polite
Customer Service
Quality
Value
Needed new boiler and replacement gas pipes, finished on agreed time and budget, friendly and explained what they were doing throughout the days, would recommend. Thankyou Ace.
Customer in Bath and North East Somerset Posted on 21/01/2019 , work completed 15/01/2019
Excellent wok
Customer Service
Quality
Value
I received an appointment for a number of jobs, including boiler servicing and replacing a tap, without having to wait very long. Rob was polite, friendly and professional and left no mess. The price quoted was very reasonable.
Diane Adams Posted on 14/09/2018 , work completed 14/09/2018
Leaking pipes in a Grade I listed apartment
Customer Service
Quality
Value
I live in a Grade I listed apartment - 6 apartments within the house. You can imagine the myriad of pipes/boilers etc. In my apartment The pressure in the hot water tap kept falling until there were air locks and no water. Ace Energy started at the top in the header tanks, found my pipes and found the problem - a leak in the basement under a wood block floor. The leaks ( there were several ) were repaired and they worked with the flooring chap to coordinate work so I had the minimum of disruption and shortest time without water. The floor was relaid and they phoned up after a few days to check all was well - it was! The team work cleanly, clearing up as they go, are polite and where possible the same team work on this house. Several people in this house now use Ace Energy as they know the layout and pipes - in fact we recommend them to our neighbours so they do a lot of work in this crescent. We first used Ace Energy when the header tanks needed to be replaced and we were so pleased we have used them as first call ever since.
Which? Trusted Traders Consumer Posted on 28/03/2018 , work completed 28/03/2018
Ace Energy - Five Star Service
Customer Service
Quality
Value
We use Ace Energy on a regular basis for routine and repair works to heating and boiler systems in our managed properties. They are extremely competitive on price providing excellent service and value for money. We find them very friendly, efficient and professional and would not hesitate to recommend.
Which? Trusted Traders Consumer Posted on 26/03/2018 , work completed 26/03/2018
Job Done
Customer Service
Quality
Value
Needed the loo fixing, and Ace were able to get to us in a couple of days with good communication throughout. Engineer Rob was very friendly and professional and had the job sorted straight away. Not the first time we've used Ace and always had a good experience.
Which? Trusted Traders Consumer Posted on 21/03/2018 , work completed 21/03/2018
Ace Energy
Customer Service
Quality
Value
Replacement of leaking hot water cylinder. Experience with this trader excellent.
Which? Trusted Traders Consumer Posted on 21/03/2018 , work completed 21/03/2018
Thanks to ACE Energy team
Customer Service
Quality
Value
Due to heavy snow and cold weather our boiler stopped working. An engineer from ACE Energy came and fixed it the same day. Thus was an urgent issue and we are very grateful to ACE Energy team for their quick and professional support.
Which? Trusted Traders Consumer Posted on 01/03/2018 , work completed 01/03/2018