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Endorsed by

Which

?

Trusted Traders

Approved Service

bathstore Brent Cross (Bl)

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4.8

3 Reviews

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

About

Our experts are here for you. From inspiration to installation – we design, we assist, we deliver, we install and above all, we care - making your dream bathroom as hassle-free as possible.

BEAUTIFUL BATHROOMS - Visit us instore to talk to our experts and discover our exclusive range of products that have been manufactured to the highest quality and offer Lifetime Product Guarantees*.

FREE EXPERT DESIGN SERVICES - Use our online planner or visit our experts instore who will design your bathroom using the latest 3D software. Our FREE Home Design Service is Which? Trusted Trader approved and will ensure every last detail is perfected.

EXPERT INSTALLATION SERVICES - We offer a nationwide expert fitting service, approved by Which? Trusted Traders. Our teams of tradesmen will install your bathroom with minimum disruption and their craftsmanship is guaranteed for 5 years for complete peace of mind. The service is recommended by 95% of our customers.

*Terms apply, visit bathstore.com

What we do

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Wet rooms
  • Tile fitters and showrooms

    • Bathroom tiling
    • Floor tiling
    • Tile showroom

Customer reviews

Reviews summary

4.8
3 reviews
Customer Service
4.3
Quality
5.0
Value
5.0
Sort by
Cirection of a poor job
Customer Service
Quality
Value
Bathstore came out to correct some work by another trader than was awful - they were really good, trustworthy and we are getting him back to do other jobs
Which? Trusted Traders Consumer16/06/2016
Complete bathroom refit including tiling and plastering
Customer Service
Quality
Value
Good communication, finished earlier than expected, getting him back to fit her new kitchen
Which? Trusted Traders Consumer09/05/2016
Designed and installed new bathroom
Customer Service
Quality
Value
The work was completed to the budget. However, the work was not completed to the timescale as some of the furniture and parts were damaged and needed replacing. This was dealt with byMarius and the team in Chester [Keith was brilliant he ensured that the replacement items were delivered without delay] The thermostat didn’t work properly after two weeks. Again Marius quickly ensured that the replacement part was ordered and installed the parts in good time. As with any building work there are sometimes unforeseen problems that occur. I judge a company on how it responds to issues [excellent customer service] and on this occasion I can confirm that the shop staff, warehouse representative [Keith] and Marius were very professional and certainly customer first in dealing with the design and installation of our bathroom. There is one area which could be improved. Any large organisation has an internal supply chain and the communication between the different departments needs to be good. I found the staff very helpful, however, messages were not always auctioned in a timely manner. If this issue is resolved then I would give a 5 for customer service.
Which? Trusted Traders Consumer18/04/2016