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Endorsed by

Which

?

Trusted Traders

Approved Service

bathstore Farnborough (Bl)

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1.0

1 Review

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

About

Our experts are here for you. From inspiration to installation – we design, we assist, we deliver, we install and above all, we care - making your dream bathroom as hassle-free as possible.

BEAUTIFUL BATHROOMS - Visit us instore to talk to our experts and discover our exclusive range of products that have been manufactured to the highest quality and offer Lifetime Product Guarantees*.

FREE EXPERT DESIGN SERVICES - Use our online planner or visit our experts instore who will design your bathroom using the latest 3D software. Our FREE Home Design Service is Which? Trusted Trader approved and will ensure every last detail is perfected.

EXPERT INSTALLATION SERVICES - We offer a nationwide expert fitting service, approved by Which? Trusted Traders. Our teams of tradesmen will install your bathroom with minimum disruption and their craftsmanship is guaranteed for 5 years for complete peace of mind. The service is recommended by 95% of our customers.

*Terms apply, visit bathstore.com

What we do

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Wet rooms
  • Tile fitters and showrooms

    • Bathroom tiling
    • Floor tiling
    • Tile showroom

Customer reviews

Reviews summary

1.0
1 reviews
Customer Service
1.0
Quality
1.0
Value
1.0
Wet room fiasco
Customer Service
Quality
Value
I contracted the Farnborough, Hants; branch of Bathstore to install a wet room in my bungalow. Scheduled to start on 5th Dec.2016, they estimated 8 working days for the job. The installation leaflet which boasts of a, "team of experts" , turned out to be a work of fiction. The team was one person. They couldn't supply a plasterer and asked me if I knew of one, and the electrician didn't turn-up until week three. The job took three weeks, during which I was without a shower and some days without a working toilet. When I used the shower for the first time it completely flooded the bathroom; the drain unable to cope with the water. This was over Christmas and New Year. When I investigated the drain I realised it was fitted at the incorrect angle and would never drain properly and the fitter had also broken building regulations by connecting two drains together. After much prevarication, the concrete floor was dug up and a new drain laid. New tiles, new splash panels. Another two weeks without a shower and some days no working toilet. Job finally completed on the 9th April 2017. 4 months and 4 days after the , "8 day" job started.
arby21117/05/2017
A Which? Trusted Traders staff member replied on behalf of the trader (on 22/05/2017)
Thank you for your feedback, we do require further information so that your complaint can be investigated. If you could please contact the installation support manager Gurpreet.singhsudan@bathstore.com or by calling 03332413012, please ensure you have the order number/details at hand and full details of the complaint so that we can log and deal with this as quickly as possible. Again, thank you for your feedback and we look forward to hearing from you.