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Trusted Traders

bathstore Farnborough (Bl)

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1 Review


This business has not added a description yet.

What we do

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Wet rooms
  • Tile fitters and showrooms

    • Bathroom tiling
    • Floor tiling
    • Tile showroom

Customer reviews

Reviews summary

1 reviews
Customer Service
Wet room fiasco
Customer Service
I contracted the Farnborough, Hants; branch of Bathstore to install a wet room in my bungalow. Scheduled to start on 5th Dec.2016, they estimated 8 working days for the job. The installation leaflet which boasts of a, "team of experts" , turned out to be a work of fiction. The team was one person. They couldn't supply a plasterer and asked me if I knew of one, and the electrician didn't turn-up until week three. The job took three weeks, during which I was without a shower and some days without a working toilet. When I used the shower for the first time it completely flooded the bathroom; the drain unable to cope with the water. This was over Christmas and New Year. When I investigated the drain I realised it was fitted at the incorrect angle and would never drain properly and the fitter had also broken building regulations by connecting two drains together. After much prevarication, the concrete floor was dug up and a new drain laid. New tiles, new splash panels. Another two weeks without a shower and some days no working toilet. Job finally completed on the 9th April 2017. 4 months and 4 days after the , "8 day" job started.
A Which? Trusted Traders staff member replied on behalf of the trader (on 22/05/2017)
Thank you for your feedback, we do require further information so that your complaint can be investigated. If you could please contact the installation support manager Gurpreet.singhsudan@bathstore.com or by calling 03332413012, please ensure you have the order number/details at hand and full details of the complaint so that we can log and deal with this as quickly as possible. Again, thank you for your feedback and we look forward to hearing from you.