Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Endorsed by

Which

?

Trusted Traders

Approved Service
Baxi Customer Support Engineer

Baxi

Which? Trusted Traders Logo

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

About

Baxi Customer Support has a nationwide network of over 220 Gas Safe registered engineers. Every engineer is fully trained to service and repair Baxi Heating residential products (Baxi, Potterton, Main Heating, Heatrae Sadia, Megaflo cylinders, Remeha). Their vans are well stocked with Baxi Genuine Parts, which are tested and approved for use in Baxi Heating products, to ensure quality, reliability and safety.

Our engineers are backed by our award-winning customer support centre. Our dedicated and skilled team is on hand to help you, 365 days a year.

Baxi is proud to have been manufacturing in the UK since 1866. Our high efficiency boilers are easy to use, maintain and service. We are so confident in the reliability of our boilers that we offer industry-leading free parts and labour warranties, for complete peace of mind.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing

Customer reviews

Reviews summary

4.8
22 reviews
Customer Service
4.8
Quality
4.9
Value
4.7
Sort by
Boiler Services
Customer Service
Quality
Value
Arranged for my boiler to be serviced, my original service date due during the heavy snow so was re-arranged to next week, I had to amend this due to work commitments and the engineer arranged to come today. Perfect. The engineer called me first thing this morning to advise his 2 hour time slot which he turned up promptly during. He was cheerful, with a smile on his face. He explained what he was doing and even took time to teach me how to use my timer. He could not have been more pleasant. Truly happy with his work, he found a small fault, fixed it with no issues and went on his way. Highly recommend.
CatieKins30/04/2018
a very good service carried out very well
Customer Service
Quality
Value
a service plus replace one part
Which? Trusted Traders Consumer23/11/2017
Delighted
Customer Service
Quality
Value
The installer arrived when he said he was, all the work was done on time and I'm very happy with them.
Which? Trusted Traders Consumer23/11/2017
Helpful
Customer Service
Quality
Value
Engineer was very helpful and explained what the problem was and fixed quickl
Which? Trusted Traders Consumer23/11/2017
Great
Customer Service
Quality
Value
Very efficient team at Baxi, I have no complaints with the job they did however it is rather expensive.
Which? Trusted Traders Consumer23/11/2017
Great Service
Customer Service
Quality
Value
I had a boiler service completed. The engineer was very polite and professional. He got on with the task with little fuss and bother. Once completed the engineer was again polite and instructed what had been done. I was very pleased with the service.
Which? Trusted Traders Consumer21/11/2017
Really happy with them
Customer Service
Quality
Value
I had a faulty boiler and they came and fixed it. I've used them various time and they have always been very good and quick to do the job. The customer service is excellent, they even ring you when they are 20 minutes away.
Which? Trusted Traders Consumer21/11/2017
Would reccomend
Customer Service
Quality
Value
Everything was fine, except for the fact that when the man came, he hadn't been informed about the work he was going to carry out, this made things a bit more complicated. But all is good and I would recommend them.
Which? Trusted Traders Consumer21/11/2017
Satisfied Customer
Customer Service
Quality
Value
The pump on our system had been replaced by an in-house team but was not working. The engineer corrected the fault and did a thorough check and left a completed report for later action.
Which? Trusted Traders Consumer21/11/2017
Excellent
Customer Service
Quality
Value
Replaced PBC board for me. Really helpful, excellent customer service and great workmanship!
Which? Trusted Traders Consumer20/11/2017