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Endorsed by

Which

?

Trusted Traders

Approved Service
Baxi Customer Support Engineer

Baxi

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What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

About

Baxi Customer Support has a nationwide network of over 220 Gas Safe registered engineers. Every engineer is fully trained to service and repair Baxi Heating residential products (Baxi, Potterton, Main Heating, Heatrae Sadia, Megaflo cylinders, Remeha). Their vans are well stocked with Baxi Genuine Parts, which are tested and approved for use in Baxi Heating products, to ensure quality, reliability and safety.

Our engineers are backed by our award-winning customer support centre. Our dedicated and skilled team is on hand to help you, 365 days a year.

Baxi is proud to have been manufacturing in the UK since 1866. Our high efficiency boilers are easy to use, maintain and service. We are so confident in the reliability of our boilers that we offer industry-leading free parts and labour warranties, for complete peace of mind.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing

Customer reviews

Reviews summary

4.8
29 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
A veyr satisfied customer
Customer Service
Quality
Value
I have had work carried out twice. Once to fix a fault with the boiler which was under guarantee and secondly for a boiler service. I was very impressed with the way in which I was dealt with by reception and the engineers. They arrived on time, completed the work in an efficient and timely manner. The engineers were polite and communicated well about the nature of the work. Very pleased with Baxi.
Brian Rubin, .14/06/2018
Great Service
Customer Service
Quality
Value
I had a boiler service completed. The engineer was very polite and professional. He got on with the task with little fuss and bother. Once completed the engineer was again polite and instructed what had been done. I was very pleased with the service.
Jonathan Jones, .14/06/2018
Love Baxi
Customer Service
Quality
Value
In May 2017 we had the regular service on our Baxi boiler. Agent was prompt, courteous and efficient and left the lounge spotless. In December 2016 (not too long before Christmas) part of the pump broke and the agent was with us within 48-hours (it had broken over the weekend). The whole repair was completed with within an hour and a half and, again, the lounge was left spotless and within half an hour the house was toastie warm agin. Would definitely recommend them.
Angela Platt, .14/06/2018
Recommended
Customer Service
Quality
Value
Boiler work all done on the day and was kept very informed
Lorraine polley, .14/06/2018
Very satisfied customer
Customer Service
Quality
Value
An annual service. They are always on time and do a very thorough job. We have had repairs done in the past very efficiently. The engineers are always friendly.
Susan Robinson, .14/06/2018
a very good service carried out very well
Customer Service
Quality
Value
a service plus replace one part
david alder, .14/06/2018
Satisfied Customer
Customer Service
Quality
Value
The pump on our system had been replaced by an in-house team but was not working. The engineer corrected the fault and did a thorough check and left a completed report for later action.
C Wright, .14/06/2018
Boiler Services
Customer Service
Quality
Value
Arranged for my boiler to be serviced, my original service date due during the heavy snow so was re-arranged to next week, I had to amend this due to work commitments and the engineer arranged to come today. Perfect. The engineer called me first thing this morning to advise his 2 hour time slot which he turned up promptly during. He was cheerful, with a smile on his face. He explained what he was doing and even took time to teach me how to use my timer. He could not have been more pleasant. Truly happy with his work, he found a small fault, fixed it with no issues and went on his way. Highly recommend.
CatieKins30/04/2018
a very good service carried out very well
Customer Service
Quality
Value
a service plus replace one part
Which? Trusted Traders Consumer23/11/2017
Delighted
Customer Service
Quality
Value
The installer arrived when he said he was, all the work was done on time and I'm very happy with them.
Which? Trusted Traders Consumer23/11/2017