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Endorsed by

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Trusted Traders

Baxi

Logo on white
Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 08:00–18:00
  • Sunday 08:00–18:00
Profile thumb baxi customer support white background

4.8

30 Reviews

About

Baxi Customer Support has a nationwide network of over 220 Gas Safe registered engineers. Every engineer is fully trained to service and repair Baxi Heating residential products (Baxi, Potterton, Main Heating, Heatrae Sadia, Megaflo cylinders, Remeha). Their vans are well stocked with Baxi Genuine Parts, which are tested and approved for use in Baxi Heating products, to ensure quality, reliability and safety.

Our engineers are backed by our award-winning customer support centre. Our dedicated and skilled team is on hand to help you, 365 days a year.

Baxi is proud to have been manufacturing in the UK since 1866. Our high efficiency boilers are easy to use, maintain and service. We are so confident in the reliability of our boilers that we offer industry-leading free parts and labour warranties, for complete peace of mind.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing

Customer reviews

4.8
30 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Satisfied Customer
Customer Service
Quality
Value
The pump on our system had been replaced by an in-house team but was not working. The engineer corrected the fault and did a thorough check and left a completed report for later action.
Which? Trusted Traders Consumer21/11/2017
Very satisfied customer
Customer Service
Quality
Value
An annual service. They are always on time and do a very thorough job. We have had repairs done in the past very efficiently. The engineers are always friendly.
Which? Trusted Traders Consumer20/11/2017
Excellent
Customer Service
Quality
Value
Replaced PBC board for me. Really helpful, excellent customer service and great workmanship!
Which? Trusted Traders Consumer20/11/2017
Replacement needed - but happy
Customer Service
Quality
Value
The boiler itsself was fine, but the switches and thermostats were not working and were replaced.
Which? Trusted Traders Consumer20/11/2017
A very satisfied customer
Customer Service
Quality
Value
I have had work carried out twice. Once to fix a fault with the boiler which was under guarantee and secondly for a boiler service. I was very impressed with the way in which I was dealt with by reception and the engineers. They arrived on time, completed the work in an efficient and timely manner. The engineers were polite and communicated well about the nature of the work. Very pleased with Baxi.
Which? Trusted Traders Consumer20/11/2017
Very good.
Customer Service
Quality
Value
Came out to service the boiler, did a good job.
Which? Trusted Traders Consumer20/11/2017
Really happy
Customer Service
Quality
Value
They were very good, fast, efficient and good value. I would really recommend them.
Which? Trusted Traders Consumer16/11/2017
Happy
Customer Service
Quality
Value
Service and a repair to make boiler work properly.
Which? Trusted Traders Consumer16/11/2017
Love Baxi
Customer Service
Quality
Value
In May 2017 we had the regular service on our Baxi boiler. Agent was prompt, courteous and efficient and left the lounge spotless. In December 2016 (not too long before Christmas) part of the pump broke and the agent was with us within 48-hours (it had broken over the weekend). The whole repair was completed with within an hour and a half and, again, the lounge was left spotless and within half an hour the house was toastie warm agin. Would definitely recommend them.
Which? Trusted Traders Consumer16/11/2017
Excellent service
Customer Service
Quality
Value
I have been with Baxi now for 8 years and I would never use anyone else. They always turn up on time and communicate efficiently with you. They always come prepared with the right parts for your boiler type. They do an amazing job.
Which? Trusted Traders Consumer16/11/2017