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Endorsed by Which? Trusted Traders

Baxi

Approved Service
Logo on white
Baxi Customer Support Engineer
Profile thumb baxi customer support white background
4.5

35 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 08:00–18:00
  • Sunday 08:00–18:00

What is an Approved Service?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Baxi have been endorsed for their customer service installation and servicing. For more information please contact us here at W?TT or ask Baxi direct .

About

Baxi Customer Support has a nationwide network of over 220 Gas Safe registered engineers. Every engineer is fully trained to service and repair Baxi Heating residential products (Baxi, Potterton, Main Heating, Heatrae Sadia, Megaflo cylinders, Remeha). Their vans are well stocked with Baxi Genuine Parts, which are tested and approved for use in Baxi Heating products, to ensure quality, reliability and safety.

Our engineers are backed by our award-winning customer support centre. Our dedicated and skilled team is on hand to help you, 365 days a year.

Baxi is proud to have been manufacturing in the UK since 1866. Our high efficiency boilers are easy to use, maintain and service. We are so confident in the reliability of our boilers that we offer industry-leading free parts and labour warranties, for complete peace of mind.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.5
35 reviews
Customer Service
4.5
Quality
4.5
Value
4.4
Sort by
Very good.
Customer Service
Quality
Value
Came out to service the boiler, did a good job.
Which? Trusted Traders Consumer Posted on 20/11/2017 , work completed 20/11/2017
Really happy
Customer Service
Quality
Value
They were very good, fast, efficient and good value. I would really recommend them.
Which? Trusted Traders Consumer Posted on 16/11/2017 , work completed 16/11/2017
Happy
Customer Service
Quality
Value
Service and a repair to make boiler work properly.
Which? Trusted Traders Consumer Posted on 16/11/2017 , work completed 16/11/2017
Love Baxi
Customer Service
Quality
Value
In May 2017 we had the regular service on our Baxi boiler. Agent was prompt, courteous and efficient and left the lounge spotless. In December 2016 (not too long before Christmas) part of the pump broke and the agent was with us within 48-hours (it had broken over the weekend). The whole repair was completed with within an hour and a half and, again, the lounge was left spotless and within half an hour the house was toastie warm agin. Would definitely recommend them.
Which? Trusted Traders Consumer Posted on 16/11/2017 , work completed 16/11/2017
Excellent service
Customer Service
Quality
Value
I have been with Baxi now for 8 years and I would never use anyone else. They always turn up on time and communicate efficiently with you. They always come prepared with the right parts for your boiler type. They do an amazing job.
Which? Trusted Traders Consumer Posted on 16/11/2017 , work completed 16/11/2017
Speedy Service
Customer Service
Quality
Value
Boiler cutting out was repaired within two days of reporting fault
Which? Trusted Traders Consumer Posted on 15/11/2017 , work completed 15/11/2017
Very pleased
Customer Service
Quality
Value
Baxi did an amazing job on our boiler and I am very pleased to have it up and running again! Would highly reccomend.
Which? Trusted Traders Consumer Posted on 15/11/2017 , work completed 15/11/2017
Very good
Customer Service
Quality
Value
They were very quick in fixing my broken boiler which meant that at the time I had no heating. They came out very quickly and they did a brilliant job.
Which? Trusted Traders Consumer Posted on 15/11/2017 , work completed 15/11/2017
Recommended
Customer Service
Quality
Value
Boiler work all done on the day and was kept very informed
Lorraine polley, . Posted on 30/06/2017 , work completed 30/06/2017
a very good service carried out very well
Customer Service
Quality
Value
a service plus replace one part
david alder, . Posted on 30/05/2017 , work completed 30/05/2017