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Endorsed by

Which

?

Trusted Traders

Baxi

Approved Service
Logo on white
Baxi Customer Support Engineer
Profile thumb baxi customer support white background

4.8

30 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 08:00–18:00
  • Sunday 08:00–18:00

What is an Approved Service?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Baxi have been endorsed for their customer service installation and servicing. For more information please contact us here at W?TT or ask Baxi direct .

About

Baxi Customer Support has a nationwide network of over 220 Gas Safe registered engineers. Every engineer is fully trained to service and repair Baxi Heating residential products (Baxi, Potterton, Main Heating, Heatrae Sadia, Megaflo cylinders, Remeha). Their vans are well stocked with Baxi Genuine Parts, which are tested and approved for use in Baxi Heating products, to ensure quality, reliability and safety.

Our engineers are backed by our award-winning customer support centre. Our dedicated and skilled team is on hand to help you, 365 days a year.

Baxi is proud to have been manufacturing in the UK since 1866. Our high efficiency boilers are easy to use, maintain and service. We are so confident in the reliability of our boilers that we offer industry-leading free parts and labour warranties, for complete peace of mind.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing

Customer reviews

4.8
30 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Speedy Service
Customer Service
Quality
Value
Boiler cutting out was repaired within two days of reporting fault
Which? Trusted Traders Consumer Posted on 15/11/2017 , work completed 15/11/2017
Very pleased
Customer Service
Quality
Value
Baxi did an amazing job on our boiler and I am very pleased to have it up and running again! Would highly reccomend.
Which? Trusted Traders Consumer Posted on 15/11/2017 , work completed 15/11/2017
Very good
Customer Service
Quality
Value
They were very quick in fixing my broken boiler which meant that at the time I had no heating. They came out very quickly and they did a brilliant job.
Which? Trusted Traders Consumer Posted on 15/11/2017 , work completed 15/11/2017
Recommended
Customer Service
Quality
Value
Boiler work all done on the day and was kept very informed
Lorraine polley, . Posted on 30/06/2017 , work completed 30/06/2017
a very good service carried out very well
Customer Service
Quality
Value
a service plus replace one part
david alder, . Posted on 30/05/2017 , work completed 30/05/2017
Great Service
Customer Service
Quality
Value
I had a boiler service completed. The engineer was very polite and professional. He got on with the task with little fuss and bother. Once completed the engineer was again polite and instructed what had been done. I was very pleased with the service.
Jonathan Jones, . Posted on 20/05/2017 , work completed 20/05/2017
Very satisfied customer
Customer Service
Quality
Value
An annual service. They are always on time and do a very thorough job. We have had repairs done in the past very efficiently. The engineers are always friendly.
Susan Robinson, . Posted on 02/05/2017 , work completed 02/05/2017
Satisfied Customer
Customer Service
Quality
Value
The pump on our system had been replaced by an in-house team but was not working. The engineer corrected the fault and did a thorough check and left a completed report for later action.
C Wright, . Posted on 10/04/2017 , work completed 10/04/2017
A veyr satisfied customer
Customer Service
Quality
Value
I have had work carried out twice. Once to fix a fault with the boiler which was under guarantee and secondly for a boiler service. I was very impressed with the way in which I was dealt with by reception and the engineers. They arrived on time, completed the work in an efficient and timely manner. The engineers were polite and communicated well about the nature of the work. Very pleased with Baxi.
Brian Rubin, . Posted on 20/03/2017 , work completed 20/03/2017
Good service
Customer Service
Quality
Value
Service and a repair to make boiler work properly.
yorkie, Kent Posted on 03/12/2016 , work completed 03/12/2016