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Endorsed by

Which

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Trusted Traders

Baxi

Logo on white
Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 08:00–18:00
  • Sunday 08:00–18:00
Profile thumb baxi customer support white background

4.8

30 Reviews

About

Baxi Customer Support has a nationwide network of over 220 Gas Safe registered engineers. Every engineer is fully trained to service and repair Baxi Heating residential products (Baxi, Potterton, Main Heating, Heatrae Sadia, Megaflo cylinders, Remeha). Their vans are well stocked with Baxi Genuine Parts, which are tested and approved for use in Baxi Heating products, to ensure quality, reliability and safety.

Our engineers are backed by our award-winning customer support centre. Our dedicated and skilled team is on hand to help you, 365 days a year.

Baxi is proud to have been manufacturing in the UK since 1866. Our high efficiency boilers are easy to use, maintain and service. We are so confident in the reliability of our boilers that we offer industry-leading free parts and labour warranties, for complete peace of mind.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing

Customer reviews

4.8
30 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Speedy Service
Customer Service
Quality
Value
Boiler cutting out was repaired within two days of reporting fault
Which? Trusted Traders Consumer15/11/2017
Very pleased
Customer Service
Quality
Value
Baxi did an amazing job on our boiler and I am very pleased to have it up and running again! Would highly reccomend.
Which? Trusted Traders Consumer15/11/2017
Very good
Customer Service
Quality
Value
They were very quick in fixing my broken boiler which meant that at the time I had no heating. They came out very quickly and they did a brilliant job.
Which? Trusted Traders Consumer15/11/2017
Recommended
Customer Service
Quality
Value
Boiler work all done on the day and was kept very informed
Lorraine polley, .30/06/2017
a very good service carried out very well
Customer Service
Quality
Value
a service plus replace one part
david alder, .30/05/2017
Great Service
Customer Service
Quality
Value
I had a boiler service completed. The engineer was very polite and professional. He got on with the task with little fuss and bother. Once completed the engineer was again polite and instructed what had been done. I was very pleased with the service.
Jonathan Jones, .20/05/2017
Very satisfied customer
Customer Service
Quality
Value
An annual service. They are always on time and do a very thorough job. We have had repairs done in the past very efficiently. The engineers are always friendly.
Susan Robinson, .02/05/2017
Satisfied Customer
Customer Service
Quality
Value
The pump on our system had been replaced by an in-house team but was not working. The engineer corrected the fault and did a thorough check and left a completed report for later action.
C Wright, .10/04/2017
A veyr satisfied customer
Customer Service
Quality
Value
I have had work carried out twice. Once to fix a fault with the boiler which was under guarantee and secondly for a boiler service. I was very impressed with the way in which I was dealt with by reception and the engineers. They arrived on time, completed the work in an efficient and timely manner. The engineers were polite and communicated well about the nature of the work. Very pleased with Baxi.
Brian Rubin, .20/03/2017
Good service
Customer Service
Quality
Value
Service and a repair to make boiler work properly.
yorkie, Kent03/12/2016