Billericay Heating Limited

Was very pleased with work by the men who fitted the boiler. I rang up and paid in full the next day but told them that I was only paying in full on the understanding the bottom of the boiler which was hanging down would be rectified. Nothing was done so in February I rang to ask when it would be done only to be told I was not their priority. The same lady rang me back today to say someone would come tomorrow and during the conversation she accused me of calling her three or four times which was totally untrue. I had only called them once and her attitude was rude then. We had words and then she rang me back to say that I had shot myself in the foot and they would not be putting right the problem they had promised they would when I paid in full. This leaves me with only one option, to get the work done by someone else and to go through the small claims court to recoup the the money. I thought I was doing a fair thing paying up front before the fault was rectified, in trying to be fair unfortunately all I did was give myself a lot of aggravation. At eighty one I have learnt that people do not always keep their word.

I cannot recommend Billericay Heating enough. They were prompt, professional and polite. Both Richard who dealt with the initial order and Richard who did the installation went above and beyond to make sure that we were happy with our new boiler and we definitely are. I already have some jobs lined up to ask them to carry out and they will be the first company I call in the future.

Excellent customer service, turned up on time and courtesy call beforehand to confirm time. Boiler service itself was thorough and repair carried out really promptly. Certificate sent through within hours. Overall excellent.

Clear and reasonable quote from engineer, helpful office staff. Unfortunately one of parts ordered was incorrect so ended up with 3 visits from engineer but overall very happy to have a fully working and serviced boiler.

We accepted a very competitive quote from Billeticay Heating to update our radiators and replace our old gas central heating system. The initial meeting with Richard was informative and time was taken to carefully explain the different options available to us and the prose/cons. A fully itemised quote followed on quickly from our meeting and work started on the agreed date. The work was carried out with diligence, professionalism and attention to detail. The plumber responsible for installing our new gas central heating system (also called Richard) coped with several unexpected problems thus the work took a little longer than anticipated. Richard took the time needed to ensure that the quality of work would not be compromised due to time pressures. We are delighted with the service and very thankful for all the additional help and advice - this could so easily have turned into a traumatic experience.