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Trusted Traders

Black Mountains Plumbing & Heating LTD

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4.9

28 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We specialise in producing high quality heating installations, fault finding, fault correction, service and maintenance; using only premium brands with good manufactures guarantees. Our quality is achieved by knowing our subject matter and pricing jobs correctly to ensure all future maintenance can be carried out with the minimum of downtime, inconvenience and cost to the end user.

Our core values are quality, transparency and professionalism.

We are members of Gas Safe, Oftec, WHICH trusted trader and Worcester Bosch Accredited Installers.

The company is run by two directors, Gareth and James. Gareth worked for Worcester Bosch as a breakdown engineer for 11 years and there’s not much he can’t fix or diagnose correctly on gas or oil boilers. James served as a Royal Marine for 9 years then spent 10 years working offshore in the oil & gas industry specialising in plant integrity and large shut down work scopes before retraining as a heating engineer.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas fire repair and servicing
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Gas installers

    • Gas Fires
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment

Customer reviews

4.9
28 reviews
Customer Service
5.0
Quality
5.0
Value
4.7
Sort by
Replacement boiler
Customer Service
Quality
Value
Fitted a replacement boiler. All work was carried out on schedule and efficiently. Everything was explained in 'plain English'. Nothing was too much trouble. The Utility room was left clean and tidy upon completion of the job and they even arranged for someone to pick up old boiler. 12 year warranty on new boiler, what is there not to like!
Customer in Monmouthshire Posted on 20/08/2020 , work completed 19/08/2020
Another excellent job!
Customer Service
Quality
Value
As always they came on time as scheduled. They worked fast; were efficient; friendly and tidy. Nothing more to say!
Customer in Powys Posted on 11/07/2020 , work completed 09/07/2020
Fantastic service and competitively priced
Customer Service
Quality
Value
James and Gareth replaced our old oil tank and supply line with a more modern bunded version and repositioned it to comply with regulations. They had previously changed our hot water tank and we were pleased with the job they did so asked them to come and quote for this job. They gave us a detailed breakdown of the work that needed to be done in the quote and answered any questions we had. They completed the job to a very high standard and were friendly and professional throughout. The quality of the work was very neat and they were up to date with all the latest safety regulations which is reassuring. We wouldn’t hesitate to recommend and will be using them again for ongoing servicing and maintenance.
Alan in Monmouthshire Posted on 17/06/2020 , work completed 01/06/2020
Boiler service
Customer Service
Quality
Value
I have used Black Mountain Plumbing on several occasions. They are a fantastic team, who provide excellent service. Always helpful,courteous, and pleasant. They keep you updated whenever they do work for you. Their knowledge and skills are really impressive. Today's visit was for an annual boiler service, the Black Moutain lads fitted a complete brand new system in 2019. So pleased with their work. Great value for money once again. Thank you.
Customer Posted on 29/05/2020 , work completed 29/05/2020
The trader replied (on 04/07/2020)
Thanks for the great review. See you next year for your 2nd annual service.
Fast efficient service
Customer Service
Quality
Value
Gareth attended as scheduled. Socially distanced excellent job. Very professional but friendly service... reasonably priced... will be using this firm again
Customer in Monmouthshire Posted on 13/05/2020 , work completed 11/05/2020
The trader replied (on 04/07/2020)
Hopefully see you again after Covid 19. Thanks for the great review.
Efficient, rapid response, professional
Customer Service
Quality
Value
Efficient, rapid response, professional. Would recommend to anyone. Have had help from them before and it was of a similarly high standard.
Mark in Monmouthshire Posted on 17/04/2020 , work completed 10/04/2020
The trader replied (on 04/07/2020)
Thanks Mark, glad we got the problem sorted for you quickly.
Excellent service
Customer Service
Quality
Value
Black Mountain fitted a new boiler for us. They provided us with a detailed quote. Once we had accepted it, a date for the work was organised quickly. Gareth arrived on time, and over the next couple of days, our new boiler was installed. We were impressed with the professional way the job was approached, and particularly that they came back to sort out a very minor problem with the timer cover. Highly recommended
Customer in Monmouthshire Posted on 22/03/2020 , work completed 21/02/2020
The trader replied (on 04/07/2020)
Thanks for the great review. Glad we got the timer change out. See you next year for your first annual service.
Boiler repair
Customer Service
Quality
Value
Called 6.30pm on a saturday night. Engineer arrived within the hour, by 8.30pm job was finished and hot water and heating resumed. First class service
Customer in Monmouthshire Posted on 22/03/2020 , work completed 21/03/2020
The trader replied (on 04/07/2020)
Thanks for the great review. Always nice when it's fixed quickly with the minimal of downtime. Hopefully we'll see you for your next boiler service.
Highly recommend!
Customer Service
Quality
Value
First time I have used Black Mountain and couldn’t fault the team; level of service provided, professionalism and overall standard of work! Initial call out was prompt; didn’t only explain the issue but talked me through it as well to ensure total confidence. The boiler was beyond economic repair (my decision not theirs) and they quoted and replaced within 5 days. I really can’t find recommend the guys highly enough - no messing around or ‘this will be expensive’ lines typical of the industry and even came away with a 10 year guarantee. I will be using them on my other properties for sure
Customer in Monmouthshire Posted on 19/03/2020 , work completed 18/03/2020
The trader replied (on 04/07/2020)
Glad you was happy with the advise and the subsequent new installation. We'll see you for your first service next spring.
Prompt and Knowledgeable
Customer Service
Quality
Value
James was able to diagnose a recurrent fault on our boiler system and repair effectively. Would recommend for all heating problems.
Customer in Monmouthshire Posted on 02/03/2020 , work completed 02/03/2020
The trader replied (on 04/07/2020)
Happy to be of service. Don't forget to book in your boiler service with us.