Endorsed by Which?

Blizzard Refrigeration -Samsung Service Centre

3.8

4 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

3.8
4 reviews
Customer Service
4.0
Quality
3.8
Value
3.5
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Blizzard will not honour the 3 month warranty.
Customer Service
Quality
Value
We were connected to Blizzard Refrigeration via Samsung customer service when our American-style Fridge-Freezer stopped holding temperature in the fridge section. The engineer came out and identified that the Fan Cover Assembly had failed and needed replacing. This was carried out at a cost of £174 (parts+labour). We had also had intermittent problems with the ice maker freezing up so the engineer also quoted £324.60 for this to be replaced. We decided against the ice maker repair as it is an intermittent problem and we didn't feel it was cost effective on an 8 year old item. Less than 2 months later, we have the same problem of the fridge not keeping cold enough, having contacted Blizzard Refrigeration to arrange a replacement of the fan assembly cover under their 3 month warranty, we were told that the warranty didn't apply as we didn't have all of the repairs carried out that were listed on the original engineer report. At no point was it highlighted to us that we needed to have all the remedial work carried out to validate the 3 month warranty. The company now want an additional £399.60 to replace the fan assembly, ice maker and provide a 3 month warranty. Initially great service but then very poor communication and service when there is an issue with their repair.
Customer in Darlington Posted on 29/09/2023 , work completed 01/08/2023
Endorsement Reference
Customer Service
Quality
Value
Fixed heating system as this was broken, engineer assessed the machine ordered the spare part and it was fitted within a week.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference
Customer Service
Quality
Value
Washer machine filters cleaned and machine reset.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Excellent Service from Blizzard Refrigeration
Customer Service
Quality
Value
I had a problem with my American Fridge Freezer, Blizzard Refrigeration rang to check the problem as soon as they were notified by Samsung. They asked a few questions and booked an appointment at a time to suit us. Unfortunately I had to unexpectedly cancel this at short notice, they were very understanding and immediately booked me a further appointment. They kept me informed as to when they would arrive. On their arrival the engineers took great care with our property ensuring no bumps to fridge freezer or scratches to floors and walls and new kitchen units. They even hoovered the sawdust from behind the appliance which our kitchen fitters had kindly left behind! They were very efficient and knowledgable and my appliance was repaired in no time at all. I was very impressed with Blizzard Refrigeration and would greatly recommend them.
A Lawson, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020