It’s January 2021. It’s cold outside. Our heating is working but hot water has stopped for 5 days. Our normal boiler company can’t visit for over 2 weeks. A national boiler install/repair company that advertises hourly on radio can’t visit for over a week. I found Boiler Bunny via Google. Engin picked up the call and instantly started asking questions that were helpful, relevant and useful, endeavouring to identify the issue from the outset. He was able to attend the same afternoon. He arrived when he said he would. He was Covid-ready. Within 10mins he’d confirmed the source of the problem and took his time to competently inform me of the issue and discuss other components of the boiler that were working or nearing the end of their lifespan. He worked longer than his expected timescale yet charged no more. He appears very honest, experienced and genuine. He wasn’t cheap but was similar cost to our other quotes and he was available at short notice. I couldn’t have asked for more, given the circumstances.