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Trusted Traders

Bournes Moves

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4.8

43 Reviews

About

Since 1875 Bournes has been making Moving House special, personal and easy. Today’s generation of Bournes brings professional expertise, innovative systems and a renowned personal touch to UK and worldwide solutions.

Our company is known for the way it looks after customers. We are proud of the feedback we receive from satisfied clients and for our expertise and the fact that nothing is ever too much trouble.

With an average length of service over 12 years Bournes people enjoy their work and are committed to their personal responsibility for providing great service. Our staff are experts in their field and have at their disposal leading move management systems, flexible, extensive physical resources and a vast range of moving services that mean we can meet the individual needs of our customers every time.

Today Bournes combines modern technology and and online systems with traditional service concepts that we still believe in, service with a smile.

Reviews: www.bournesmoves.com/reviews

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
43 reviews
Customer Service
4.9
Quality
4.8
Value
4.7
Sort by
Bournes packed all my belongings ready to move to my new address at the agreed price
Both the Bourne removal men were very polite and extremely careful in packing all of my contents for me before my move to my new address, I give them 10/10
Customer in Kent Posted on 10/11/2020 (Reviewer did not use service)
First class service
Customer Service
Quality
Value
Our move was dealt with in a very professional yet friendly way. All the staff we dealt with were very helpful and polite. Considering we had to move in the middle of a global pandemic I was expecting a few problems, there were none. The collection was on time and delivery was as expected. We were kept informed all the way of our shipments progress. Pricing was very competitive and below what I was expecting. All in all a first class service and I would highly recommend Bournes for international moves.
Customer in Northamptonshire Posted on 05/11/2020 , work completed 05/11/2020
Removal all went smoothly
Customer Service
Quality
Value
Bournes moved us on 5th / 6th October. The staff were friendly and helpful and everything went as planned. They packed everything well and unloaded our belongings quickly and efficiently. They came to pick up the empty boxes within a week, as arranged
Customer in East Sussex Posted on 20/10/2020 , work completed 06/10/2020
The trader replied (on 27/10/2020)
Thank you so much for leaving us a review. We're glad everything ran smoothly and wish you all the best in your new home!
Couldn't ask for more!
Customer Service
Quality
Value
Review space is limited and there are lots of good things to say so here are some highlights from our most recent experience with Bournes. - They understood our urgency (2 weeks exchange to completion) and were ready and willing to help and fit in with our dates. - Personal service. We dealt with the same people throughout. - Complicated move. Some items going to our new rental house and some into storage. Bournes were so patient while we dithered about what was going where. - Made sure we had enough packing materials for us to do our own packing and collected afterwards. - Nothing too much trouble. Moving stuff from room to room in our new home while we figured out what should go where. - Expert packers. It turned out that our storage unit was far too small for all our junk but Bournes were expert packers and squeezed everything in. - Made a stressful experience quite entertaining and almost fun on move day; the guys were so friendly and helpful and very funny. - They were such hard workers with non-stop activity over two days. - Good communications so that we fully informed and engaged throughout. - Very fair price for all the work that was involved. This was our second highly satisfactory experience using Bournes. We can thoroughly recommend their services and will certainly be using them again next time we move.
Customer in East Sussex Posted on 19/10/2020 , work completed 09/10/2020
The trader replied (on 27/10/2020)
Thank you so much for taking the time to leave such a detailed review, we're sure it will help future customers understand a bit more about how we can help. Our favourite feedback is when we've managed to turn what can be a really stressful experience into an enjoyable day, so we're delighted to hear you had a bit of fun! We look forward to being of service again when you need us.
Losses and Frustration.
Customer Service
Quality
Value
Our house contents were packed by Bournes in November 2019 and put into storage until mid-May 2020 due to major house rectification work. Initially it seemed that Bournes were carrying out an effective service. When our belongings were returned we found a considerable number of items had suffered damage with some beyond repair. The insurance cover provided by Bournes paid a little under 20% of our damages claim. In addition we found that a box of very expensive specialised audio cables and fittings had not been returned. This box was "packed by owner" due to the requirement of the special protection required for the contents. A list of contents was plasticised and taped securely to the outside of the box. Our replacement value claim of £3,133.20 (proven with original receipts and full current day cost information) was considered by the insurers appointed International Claims Agency (ICA) of Ramsgate in Kent and duly dismissed as not being covered due to the box being packed by owner, how on earth being packed by owner impacts when items disappear is a little beyond me. Nonetheless, it seems that the final decision by ICA is unchangeable and we must suffer the loss without compensation. Bournes have also been very silent and not offered any assistance, comment nor after-care. I would not recommend this trader nor their insurers.
Customer in Kent Posted on 12/10/2020 , work completed 19/05/2020
The trader replied (on 16/10/2020)
We're sorry to hear you have experienced issues with your insurance claim, we always aim to deliver great move experiences and are sorry to hear this hasn’t been the case. I have passed these details onto our Quality and Customer Services departments and will ask them to review and come back to you directly if they have not done so already.
Excellent service
Customer Service
Quality
Value
I was impressed with Bournes from beginning to end - the sales team were great and gave me a competitive quote. The guys arrived spot on time and packed everything efficiently. The move all went very smoothly and the team was professional, helpful and friendly. Can't fault them at all!
Customer in West Sussex Posted on 05/01/2019 , work completed 03/01/2019
The trader replied (on 16/10/2020)
Thank you for taking the time to leave your review, we're delighted to hear you had a great move and wish you all the best in your new home.
Friendly, fast and efficient!
Customer Service
Quality
Value
Bournes removals arrived on time, we’re very polite and packed up my house speedily. They took great care to wrap up my ornaments and moved all the large furniture without damaging anything. They were a really cheerful and courteous crew and I would recommend them to anyone.
Customer in Surrey Posted on 01/12/2018 , work completed 22/11/2018
The trader replied (on 16/10/2020)
Thank you for your kind words, we're glad our crew were able to make your move day enjoyable! best wishes.
Smooth removal
Customer Service
Quality
Value
The removal was arranged at short notice; it went smoothly and on time. The move was efficient and fast. The crews both in England and France were fantastic, helpful and friendly. What could have been a nightmarish move turned out to be relatively easy. This is the second time we used Bournes and we would certainly use them again if we decide to move back to the UK.
Customer in Kent Posted on 18/11/2018 , work completed 07/11/2018
Courteous, hardworking and friendly staff
Customer Service
Quality
Value
We are sopleased that we chose Bournes as our removal company. All staff were professional and helpful at every step: none of our questions were trivial. The removal teams (we moved two properties into one) were courteous, hardworking and put us at ease during the, what could have been, very stressful time. We are very pleased to have chosen such a professional company to move us.
MandyS Posted on 23/10/2018 , work completed 23/10/2018
The trader replied (on 24/10/2018)
Thank you so much for taking the time to leave us a review Mandy! We're so pleased you had a great experience with a challenging move. We'll make sure to pass the feedback back to the team and hope we can be of service again in future if ever you need us. Best wishes in your new home.
Moving to Canada
Customer Service
Quality
Value
Everyone we dealt with was very professional. Keith was the guy who came first - honest, straightforward who gave us the confidence to trust what he was saying. He gave us a competitive quote too, which is what we paid in the end - no extras. We would choose Bournes again and would strongly recommend it to everyone.
Majlis Posted on 22/10/2018 , work completed 22/10/2018