Bournes Moves

The whole process was organised well at each stage by Bournes (Move manager Cristina who was very efficient and friendly) obviously there were the added obstacles of Covid conditions. But each stage was handled professionally and efficiently. We were very pleased with the way everything went smoothly. Particularly final stage with only two crew members who dealt with job well.

Both the Bourne removal men were very polite and extremely careful in packing all of my contents for me before my move to my new address, I give them 10/10

Our move was dealt with in a very professional yet friendly way. All the staff we dealt with were very helpful and polite. Considering we had to move in the middle of a global pandemic I was expecting a few problems, there were none. The collection was on time and delivery was as expected. We were kept informed all the way of our shipments progress. Pricing was very competitive and below what I was expecting. All in all a first class service and I would highly recommend Bournes for international moves.

Bournes moved us on 5th / 6th October. The staff were friendly and helpful and everything went as planned. They packed everything well and unloaded our belongings quickly and efficiently. They came to pick up the empty boxes within a week, as arranged

Review space is limited and there are lots of good things to say so here are some highlights from our most recent experience with Bournes. - They understood our urgency (2 weeks exchange to completion) and were ready and willing to help and fit in with our dates. - Personal service. We dealt with the same people throughout. - Complicated move. Some items going to our new rental house and some into storage. Bournes were so patient while we dithered about what was going where. - Made sure we had enough packing materials for us to do our own packing and collected afterwards. - Nothing too much trouble. Moving stuff from room to room in our new home while we figured out what should go where. - Expert packers. It turned out that our storage unit was far too small for all our junk but Bournes were expert packers and squeezed everything in. - Made a stressful experience quite entertaining and almost fun on move day; the guys were so friendly and helpful and very funny. - They were such hard workers with non-stop activity over two days. - Good communications so that we fully informed and engaged throughout. - Very fair price for all the work that was involved. This was our second highly satisfactory experience using Bournes. We can thoroughly recommend their services and will certainly be using them again next time we move.

Our house contents were packed by Bournes in November 2019 and put into storage until mid-May 2020 due to major house rectification work. Initially it seemed that Bournes were carrying out an effective service. When our belongings were returned we found a considerable number of items had suffered damage with some beyond repair. The insurance cover provided by Bournes paid a little under 20% of our damages claim. In addition we found that a box of very expensive specialised audio cables and fittings had not been returned. This box was "packed by owner" due to the requirement of the special protection required for the contents. A list of contents was plasticised and taped securely to the outside of the box. Our replacement value claim of £3,133.20 (proven with original receipts and full current day cost information) was considered by the insurers appointed International Claims Agency (ICA) of Ramsgate in Kent and duly dismissed as not being covered due to the box being packed by owner, how on earth being packed by owner impacts when items disappear is a little beyond me. Nonetheless, it seems that the final decision by ICA is unchangeable and we must suffer the loss without compensation. Bournes have also been very silent and not offered any assistance, comment nor after-care. I would not recommend this trader nor their insurers.

I was impressed with Bournes from beginning to end - the sales team were great and gave me a competitive quote. The guys arrived spot on time and packed everything efficiently. The move all went very smoothly and the team was professional, helpful and friendly. Can't fault them at all!

Bournes removals arrived on time, we’re very polite and packed up my house speedily. They took great care to wrap up my ornaments and moved all the large furniture without damaging anything. They were a really cheerful and courteous crew and I would recommend them to anyone.

The removal was arranged at short notice; it went smoothly and on time. The move was efficient and fast. The crews both in England and France were fantastic, helpful and friendly. What could have been a nightmarish move turned out to be relatively easy. This is the second time we used Bournes and we would certainly use them again if we decide to move back to the UK.

We are sopleased that we chose Bournes as our removal company. All staff were professional and helpful at every step: none of our questions were trivial. The removal teams (we moved two properties into one) were courteous, hardworking and put us at ease during the, what could have been, very stressful time. We are very pleased to have chosen such a professional company to move us.