Good attention to detail and communication.

Replacement Combi Boiler It was clear from our first contact with BPHS, that this was a family business and the values of trust and keeping promises were an important part of their relationship with customers. Communications from Michelle and Marcus were always dealt with in a timely way. From the moment that Marcus first visited, we had an immediate 'gut instinct', that this was someone that we could trust in our home. Marcus was keen to understand our immediate and future needs from the boiler, especially if these were to change in the future. We have children of school age and it is our expectation that the boiler will need to cope with more as they get older. Although Marcus is totally fluent in 'Viessmann boilers', he also has extensive knowledge of other key competitor products and was able to outline the fundamental differences, which then allowed us to decide on what suited us best There was no hard sell! With regard to the installation, both Marcus and Charlie took away all the hassle and pain that we had expected to encounter. Expectations were set on what was to be achieved each day and each evening, we were never without heating or hot water! On completion of the commissioning activity, Marcus provided an extremely thorough explanation of our new system and controls. This was supported by a useful folder of all instructions and notes that we would need to refer to in the future. We would have no hesitation in recommending BPHS to anyone interested in the services that they provide.

Marcus is very knowledgeable and has done work for us a few times. He is always very thorough and explains everything he is doing. We are extremely pleased with the work he has done and wouldn’t hesitate to recommend him.

Marcus fitted a new boiler, full heating system for the whole property, softened water system, 3 bathrooms, gas cooker and plumbed fudge/freezer. Marcus was reliable and completed all work he committed to. The heating system is excellent and allows us to use all bathrooms at the same time. Marcus is truly a technical expert in all he does.

Brighton Plumbing and heating built a wet room from redundant roofspace and installed a completely new bathroom.

Replacement of defunct Rayburn boiler with conventional gas-fired boiler connected to thermal store to provide both heating and hot water but also to receive solar heating without radical alteration to pipework

Marcus coordinated with our builders to schedule in the installation of a new Viessman Vitrodens 100 system boiler, complete with unvented cylinder to provide the pressure we wanted without compromise, as well as laying a Polypipe system for our under floor heating needs. Marcus was not only courteous and efficient in his manner, but this was also reflected in his work – a neat, thorough and organized implementation – fitting well into the space available, as well as tying into the logistics of the overall build. We would recommend Marcus to friends and family and we would definitely use him again for other projects.