Replacement Combi Boiler It was clear from our first contact with BPHS, that this was a family business and the values of trust and keeping promises were an important part of their relationship with customers. Communications from Michelle and Marcus were always dealt with in a timely way. From the moment that Marcus first visited, we had an immediate 'gut instinct', that this was someone that we could trust in our home. Marcus was keen to understand our immediate and future needs from the boiler, especially if these were to change in the future. We have children of school age and it is our expectation that the boiler will need to cope with more as they get older. Although Marcus is totally fluent in 'Viessmann boilers', he also has extensive knowledge of other key competitor products and was able to outline the fundamental differences, which then allowed us to decide on what suited us best There was no hard sell! With regard to the installation, both Marcus and Charlie took away all the hassle and pain that we had expected to encounter. Expectations were set on what was to be achieved each day and each evening, we were never without heating or hot water! On completion of the commissioning activity, Marcus provided an extremely thorough explanation of our new system and controls. This was supported by a useful folder of all instructions and notes that we would need to refer to in the future. We would have no hesitation in recommending BPHS to anyone interested in the services that they provide.