Britannia Fleet Removals & Britannia Cestrian

Booked removal in January 2020 with John Mac very professional, was in touch with Wes who was brilliant very helpful each time we spoke. Then the big day came 16/3/2020 for our home to go into storage. Carl, Tommy and Jimmy arrived we couldn't of got better service from these lads they were absolutely amazing nothing was too much trouble, polite professional and very hard working they make a great team and I would highly recommend all of them, hopefully get them for the move into our new home thanks lads can't praise them enough.

Slick sales pitch... great people who came and moved the stuff and nice people on phone. However... damaged my table... made me get quotes... then sent it to their insurance company to manage. 320 quid quote... I'm being offered a take home of 50 quid. Not nearly enough.. I surface company implying damage was there...it was not... I am also not convinced my stuff unpacked and repacked...would not use again..as when damage occurs you are going to be out of pocket... may have just used cheaper companies... of which there were several.

The two removal men Darren and Dan took great care of all our belongings and got us moved quickly. They ensured our soft furnishings were well wrapped and set everything up at our destination. They arrived on time and worked efficiently which ensured the move was as stress free as possible.

Darren, Arron and Ian arrived promptly in a large van to start our move. Within minutes a ramp from our front door was in place to the vans tailgate and the work commenced. The three "lads" were all very efficient, courteous and careful working with a smile and like clockwork, calmly and quickly sorting out any problems. After a couple of hours or so any loose items were quickly packed. A thorough check around and the van was off to our new home. First job at the new house was to cover busy areas, stairs and landing with a protective layer (Like clingfilm) Every box was unloaded and taken to their respective places, up, down, garage, round the back, everywhere. All this with continuing humour without any problems. Everything was done by late afternoon, no damage and no marks to our new home. I cannot speak too highly of Britannia. A very good price and the best service I have every had for any service in many years. The lads were the tops and great ambassadors for the company. What could have been a stressful day was made easygoing and pleasurable and saying goodbye was like leaving friends. John, your initial Assesor is a great asset too, his jokes as well. Anyone who I spoke to on the phone was knowledgeable, pleasant and helpful. A great firm to deal with. Thank-you so much.

The packing of our house contents & furniture was done superbly over two days by Paul,Carl & Mal. They could not have been more helpful and cheerful. The storage charge for two months was very competitive. An item of furniture was damaged through no fault of theirs but was repaired by Britannia at no cost to us. After storage, our furniture and effects were delivered on time and very efficiently. I would have no hesitation in using Britannia were I to move again

The move from our temporary address went very smoothly, even our large bed did not defeat Mal and Dean. They remained cheerful and helpful throughout the day.Tuesday, we were very pleased to see that Mal and Dean had arrived with our belongings which had been in storage for 20 months. Again nothing was too much trouble for them. We were also very pleased to see that our belongings had been well looked after, they are just as they left our previous house. Matt and Dean really made our move go much better than we anticipated, they do deserve a special mention. We are very impressed with Britannia Fleet Removals.

We employed Britannia Fleet removals, as we were impressed by their attention to detail and advice carried out during the initial survey. The actual move was complicated and took two days. We were moving our belongings from a four-story house to storage units and temporary accommodation. The house we were purchasing had fallen through which obviously meant last-minute changes to dates and locations, which were all accommodated by Britannia Fleet. The two days involved two removal teams who didn't stop throughout the day. They were always considerate, efficient and friendly. I would highly recommend this company.

Client ID - 84435 We used these to move out of our house in Chester into Storage and then out of Storage to Manchester. We paid an additional fee for them to take apart out bed and then put the bed together again at the other end. The bed was effectively ripped apart, they lost a number of wooden dowels which meant pieces were not supported correctly and cased the bed to be very unstable. One piece of the bed was put back the wrong way round which meant a draw would not go in correctly as it had no runner to sit on. the bed slats were not secured to the bed either. I complained and we are working our way through the insurance claim but it has taken over 2 months so far with no end in sight. They do not seem to care that we moved in on 3rd September and have not had a bed since. The Bed is currently taking up a lot of space in my garage whilst the insurance claim is processed. I also had to pay for an independent review of the bed to confirm it could not be fixed which cost £50. I wish we had just taken the bed apart ourselves now, it would have been a lot less hassle.

Client I.D No 86155 Britannia made the whole stressful process of moving house a much more pleasurable experience, from the very courteous surveyor to the extremely efficient removal men [Andy and I am sorry I cannot remember his partner's name] Nothing was too much trouble and they were very accommodating and courteous throughout the 2 day process Everything arrived as despatched and all items were relocated wherever we asked them to. I would certainly recommend Britannia especially the 2 guys who actually moved us Excellent service all round

From the outset, Britannia Fleet was a pleasure to deal with. Mal Fleet, The MD, did the survey in person, and I felt he noticed more than other surveyors and answered my questions more specifically. He outlined his plan for my move, and even gave a preliminary quotation at the survey appointment. The quotation, including packing, was the lowest of the three I received - 30% below the highest. Chris packed everything very quickly and carefully, and labelled the boxes thoughtfully so that everything has been easy to find. He took care to leave me what I would need for that evening and the following morning. The less satisfactory aspect of working with Fleet was that the planners did not ring me as promised to say when I should expect the crew to arrive, leaving me to chase them. Thankfully, Mal himself answered the phone when I called after hours, and was able to answer my question. The day of the move came, and, despite awkward staircases on the way out, and a narrow doorway on the way in to my new flat, the crew members demonstrated their expertise and quickly worked out the best route for larger pieces of furniture. They took care to check where I wanted everything, and left me with a liveable space from the outset. A couple of days later, I was unpacking the small chalk board I use to write a welcome message to my own visitors, and found with a smile that one of the movers had written "Welcome to your new home" on it! I would recommend Britannia Fleet.