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Trusted Traders

BroadbandFix

Logo on white
Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 10:00–13:00
  • Sunday 10:00–13:00
Profile thumb 122374f2 5b3a 4fbb bce3 3ed6d05dc29c

4.6

25 Reviews

About

I'm Adrian Ball of InGu Ltd t/a BroadbandFix and we’ve worked in the Telecoms field for over 30 years. I’m BT engineer trained, now working for InGu specialising in broadband and wifi issues since 2006.

In short, we can help you get the best out of your connection so your business or home is ready for modern VoIP, Smart TV, CCTV, IPTV, IOT devices or just your smart phone and tablets !

We also offer innovative solutions for Wifi black spots around your property or building.

For home workers or business, we also offer a low cost Cloud based telephone system without the cost of extra lines that works through your existing broadband line.

Whether you need help fixing or moving a single phone point or would like to get your whole home or business Computer, Wifi & Telecom ready, we can help.

If you just need a repair, we don’t charge a call out fee and estimates are free.

Please contact us for friendly, professional advice.

What we do

  • Broadband

  • Telephone Engineer

  • Alarm and security equipment installers

  • Building Automation and Integration

  • Computer Repairs

  • More Services

    • telephone and broadband line fault diagnosis repair service.

Customer reviews

Reviews summary

4.6
25 reviews
Customer Service
4.7
Quality
4.7
Value
4.5
Sort by
Recommended
Customer Service
Quality
Value
stopped broadband from dropping out
J Mankelow, .14/06/2018
Recommended
Customer Service
Quality
Value
Professional and did the job
Jane Wild, .14/06/2018
Recommended
Customer Service
Quality
Value
It does what was promised.
Tony Griffiths, .14/06/2018
Prompt and professional.
Customer Service
Quality
Value
I had a problem because my phones lost their 'ringing sound'. BT checked my line and said this was ok, so fault would be internal and not BT's responsibility. Called BroadbandFix and after a thorough check of internet connections/wiring, no faults were found. However, when the engineer dismantled the main socket and tried the phones in the tester connection the phones did not ring, so he said this confirmed it was an outside fault. He kindly spoke to the BT engineer on his phone and gave them his findings, asked them to record these, got me a response and made an appointment for BT to come and repair outside fault.
Sheila, Hampshire23/03/2018
My review
Customer Service
Quality
Value
Very punctual, work carried out to my complete satisfaction as quoted. Will recommend to my friends.
Which? Trusted Traders Consumer22/02/2018
Broadband signal improvement
Customer Service
Quality
Value
Mr Ball assessed our broadband provision and suggested work which might lead to a significant increase in achieved speed. As he suggested the benefit took several days to settle down, but the ultimate result was a much faster and more stable signal. He explained in advance what he proposed to do and the costs involved.
Charles Wood29/12/2017
Excellent, professional.
Customer Service
Quality
Value
Mr Ball solved our BT line noise internally by proving it was a BT outside fault. He checked our internal wires and phoned BT on our behalf to get a date for BT engineer to check outside line. Would recommend him because of his former BT line experience and professional knowledge, also genial manner.
Brian, Surrey24/08/2017
Professional & thorough
Customer Service
Quality
Value
Adrian was prompt and courteous. He made sure all our devices were tuned into our new broadband. A very nice man, and would not hesitate to call him back if we needed help.
Helen, Surrey21/08/2017
Very good
Customer Service
Quality
Value
Very pleasant chap. Knew his stuff.
Gerald B, Surrey02/03/2017
The trader replied (on 23/03/2017)
Thank you for your referral, it's much appreciated.
I have no hesitation in recommending.
Customer Service
Quality
Value
New telephone point installed. Happy with work completed, i.e. wiring etc.
Doris, Surrey07/02/2017
The trader replied (on 20/02/2017)
Thank you for your recommendation, it was a pleasure to be of service.