Brookhouse Gas Services Ltd

Complicated issue, because there were 2 boiler faults at the same time which gave very confusing symptoms. It took 3 visits to resolve both, but the ladies in the office were very happy to act immediately, and communication couldn't be improved. Their engineers' response times to my call for help on each occasion could be measured in minutes. Brilliant performance, extremely happy

Just had a new Ideal boiler fitted. An excellent and efficient job, which was completed in one day. We have used this company for our yearly boiler service and have always found them to be very reliable.

Just had a new boiler installed. The installation team, Johny and Sam, turned up at 8.30 am on time and ready to get on with the job. They were clean and tidy, really pleasant, well mannered and very professional. They have clearly had great training! I was working at home and didn't expect to get much done, with having a new boiler installed, however, I was able to work all day as usual as the guys just got on with what needed to be done. There was no fuss, no problems, they just got on and did the job. I was thrilled to have the heating back on in just a few hours. The software/app for the heating controls was a bit tricky, but after a couple of calls, this was sorted out and everything was working. This was a totally hassle free experience, the only thing I did was make the tea! The guys even brought in the vacuum and cleaned up after themselves. If you are having a new boiler, or need any work completing, I would definitely recommend that you go with Brookhouse, from quote to completion everyone I have spoken to has been fabulous!

Had a boiler fitted by Alex, Sam and Jonny, very pleased with the job, they were professional and polite, would highly recommend this firm.

Phoned up this morning, as my partners mum's (87 years old) heating wasn't working due to pressure loss, had to leave an answer machine message, spoke to the lady in the office who kindly rung back a few minutes later & I explained I filled the loop system up on Saturday morning & it had lost all pressure again therefore there must be a leak or faulty part. She said someone would be out today & have a look, An engineer & his apprentice turned up at 1pm & found a leak on one of the radiators. They rectified the fault & got the heating back on & all covered through her care plan, although even if she didn't have one I feel they would still have reacted the same. Brilliant response by all, no hassle, professional throughout & would highly recommend Brookhouse Gas.

Want to praise the 2 young men who did an excellent job today replacing radiators and servicing our gas fire and boiler. They were friendly and polite, professional and never stopped until they had finished plus they cleaned up afterwards. Very pleased with the end result.

Just had our boiler and gas fire serviced by Brookhouse. As usual the engineer was efficient, kept everything tidy and quickly diagnosed and rectified a fault on the gas fire. We have been using the firm now for many years. They recommended and fitted our replacement boiler 8 years ago and it was a huge improvement over the original that was less effective and more costly to run. They ring each year to remind us that a service is due and have always been able to arrange an appointment suitable for us. No fuss, no hassle and always a fair price. This year's service was by an engineer who had previously visited us while an apprentice with Brookhouse so the firm invests in training staff and retaining them. Always a good sign. Highly recommended.

Absolutely brilliant job well done to the boys who came n replaced my old back boiler with a new Worcester combi boiler from start to finish very professional jack and his apprentice Matt did your company very proud would certainly recommend Brookhouse gas to anyone, punctuality at given time stated on the dot never stopped grafting all day nothing wasn’t too much trouble and carefully explained how everything was progressing step by step, their manners impeccable and did a tremendous cleaning up job after each days work , definitely a asset to your company so a a big thank you jack Matt and the young apprentice excellent work

Called Brookhouse Gas on Monday because the boiler was making so much noise when we used the hot water. Great telephone advice to minimise any boiler damage and an engineer (with his work experience student) visited on Tuesday to assess and fix the problem. Left us with no mess, piping hot water and no noisy boiler. And all included in the cover we pay each month. We have been with Brookhouse Gas since they installed our boiler over 10 years ago. Each and every time an engineer has been to service or fix our boiler the service has been excellent. The engineers are all extremely friendly and respect that they are in your home - always remove their shoes and always leave no mess. I often recommend them to friends who need a gas engineer.

A first class service. Prompt and efficient from the first meeting and quotation, to the completion of the work. The workmen carrying out the installation were kind, polite, and very professional, leaving everything neat and tidy on completion. I would not hesitate in recommending Brookhouse Gas to anyone. Thank you.