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Endorsed by Which? Trusted Traders

Broughton Removals Ltd

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4.7

8 Reviews

Opening Hours
Today - 08:30–16:30
  • Monday 08:30–16:30
  • Tuesday 08:30–16:30
  • Wednesday 08:30–16:30
  • Thursday 08:30–16:30
  • Friday 08:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

When Mr Sonny Munro founded Broughton Removals in 1970, he wanted to give Edinburgh a removal company that offered the highest quality service at the best possible price. Over five decades later, still family owned and operated, the vision remains the same. Outstanding customer service from experienced, dedicated removal crews is at the heart of everything we do. Taking you from A to B with TLC is the 'Broughton Way'. Since more than 80% of our trade comes from repeat business or by recommendation, we know the 'Broughton Way' works. Family run since we started, some of our team members have been with us for more than 20 years. Our customers tell us that our dedication, expertise and attention to detail shines through. We hope you agree

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
8 reviews
Customer Service
4.4
Quality
5.0
Value
4.6
Sort by
Recommended without hesitation
Customer Service
Quality
Value
We moved from Scotland to Yorkshire. Leaving our family home of 30 years was traumatic and emotional but Broughton removals made the transition for us very easy. They were efficient, hard working, totally reliable and very well humoured. I had total trust in them and they did not let me down in any respect. Our thanks go to the three guys who came to Yorkshire and also to Ian who initially met me and compiled the quote. They were utterly professional.
Customer in North Yorkshire Posted on 22/06/2021 , work completed 13/04/2021
Faultless !
Customer Service
Quality
Value
We have just experienced the pleasure of moving house with the assistance of Broughton Removals LTD. We cannot recommend them highly enough. The quote from the assessor was very competitive. They packed for several days, before the actual loading and unloading. They worked tirelessly with good humour, taking wonderful care not to mark/break anything. Carpets were protected with the matting they taped down. Even heavy items such as the piano were moved with safety and ease. They arrived on time each day and constantly updated us as to their progress. In the “new” house we were constantly asked where would we like items placed, thus everything was done to our wishes. Nothing was too much trouble for the team led by Mark, Rab and Walter. The after care service is commendable – once we have unpacked their returnable boxes, we simply phone on specific dates and they will be collected. This long established firm was recommended to us – but the quality of service exceeded our expectations by a long way !
Thain Posted on 05/11/2018 , work completed 05/11/2018
Quick, efficient and friendly
Customer Service
Quality
Value
Highly satisfied with the service provided by Broughton Removals. They are not the cheapest on the market but you get what you pay for. The move was quick and our possessions were handled with care. Would use them again in future.
Alasdair Adams Posted on 05/10/2018 , work completed 05/10/2018
Excellent service
Customer Service
Quality
Value
I would definitely recommend Broughton Removals. The three men who arrived were so professional and efficient; they managed to carefully remove all the contents of my three bedroom flat in a couple of hours. Nothing damaged. Highly recommend.
Yvonne Posted on 19/12/2017 , work completed 19/12/2017
Excellent service.
Customer Service
Quality
Value
Excellent service from moving out day to storage, out to a new house seven weeks later, polite, careful and respectful. Satisfied customer.
Audrey, West Lothian Posted on 13/03/2017 , work completed 13/03/2017
Avoid! Terrible service - broken furniture
Customer Service
Quality
Value
We used Broughton Removals as they were local to us & seemed to be on the ball. Perhaps when the guy doing the packing boxed up our bananas alarm bells should have rung. Long story short we had damages to some of our new & quite pricey furniture. Also discovered our 2 cashmere blankets (1 a gift from my previous employer) were missing. These are worth over £3k. Horrified we contacted Broughton Removals who laughed at us & made no effort to try to find out where they are. Either an employee mislaid them or they got used as removal equipment which is just horrifying. With the damages had to contact their insurers assuming since we had paid for the insurance not an issue but no! Insurers devalued the worth of out items coming up with their own second hand values then offering an amount even lower than that to us. Also they wanted the damaged items back. Basically didn't provide the full amount to be able to replace our items but then also wanted the items as salvage! Just appalling all round. Avoid & use Pickfords!
Which? Trusted Traders Consumer Posted on 08/02/2017 , work completed 08/02/2017
The trader replied (on 08/02/2017)
We strongly refute these allegations, if the customer had suspected misappropriation of any items this should have been reported to the police and we would have fully cooperated with any investigation. The customer filed a claim for damages, which did not originally include the blankets, and this was promptly reported to our insurance brokers who subequently agreed a settlement with the said customer. We are in the process of obtaining legal advice with regard to these defamatory comments and will be seeking a full retraction of these allegations as a matter of urgency. These comments are a complete misrepresentation of the facts and if the customer had evidence to substantiate these allegations she should have reported them to the relevant authorities for investigation as opposed to using a social medium platform. In the normal course of business damages do occur from time to time and when this happens we seek to expedite a fair and satisfactory remedy working alongside our independent insurance broker. However, we have had no reported incidents of theft and these comments undermine the excellent reputation we have built up over 40 years in business.
First class work
Customer Service
Quality
Value
Broughton Removals sent Jason the day before removal to carry out the packing. An excellent job and took all the hassle and worry away from us. On the day of removal, all went to plan and Jason and colleague did a great job.
Jean, East Lothian Posted on 29/04/2016 , work completed 29/04/2016
Excellent
Customer Service
Quality
Value
Excellent job. Friendly, efficient and enthusiastic removal men handled the days challenges effortlessly.
Graham, Midlothian Posted on 18/03/2016 , work completed 18/03/2016