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Endorsed by

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Trusted Traders

Broughton Removals Ltd

Logo on white
Profile thumb broughton removals logo

4.7

5 Reviews

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

This business has not added a description yet.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

Reviews summary

4.7
5 reviews
Customer Service
4.2
Quality
5.0
Value
4.8
Sort by
Excellent service
Customer Service
Quality
Value
I would definitely recommend Broughton Removals. The three men who arrived were so professional and efficient; they managed to carefully remove all the contents of my three bedroom flat in a couple of hours. Nothing damaged. Highly recommend.
Yvonne19/12/2017
Excellent service.
Customer Service
Quality
Value
Excellent service from moving out day to storage, out to a new house seven weeks later, polite, careful and respectful. Satisfied customer.
Audrey, West Lothian13/03/2017
Avoid! Terrible service - broken furniture
Customer Service
Quality
Value
We used Broughton Removals as they were local to us & seemed to be on the ball. Perhaps when the guy doing the packing boxed up our bananas alarm bells should have rung. Long story short we had damages to some of our new & quite pricey furniture. Also discovered our 2 cashmere blankets (1 a gift from my previous employer) were missing. These are worth over £3k. Horrified we contacted Broughton Removals who laughed at us & made no effort to try to find out where they are. Either an employee mislaid them or they got used as removal equipment which is just horrifying. With the damages had to contact their insurers assuming since we had paid for the insurance not an issue but no! Insurers devalued the worth of out items coming up with their own second hand values then offering an amount even lower than that to us. Also they wanted the damaged items back. Basically didn't provide the full amount to be able to replace our items but then also wanted the items as salvage! Just appalling all round. Avoid & use Pickfords!
Which? Trusted Traders Consumer08/02/2017
The trader replied (on 08/02/2017)
We strongly refute these allegations, if the customer had suspected misappropriation of any items this should have been reported to the police and we would have fully cooperated with any investigation. The customer filed a claim for damages, which did not originally include the blankets, and this was promptly reported to our insurance brokers who subequently agreed a settlement with the said customer. We are in the process of obtaining legal advice with regard to these defamatory comments and will be seeking a full retraction of these allegations as a matter of urgency. These comments are a complete misrepresentation of the facts and if the customer had evidence to substantiate these allegations she should have reported them to the relevant authorities for investigation as opposed to using a social medium platform. In the normal course of business damages do occur from time to time and when this happens we seek to expedite a fair and satisfactory remedy working alongside our independent insurance broker. However, we have had no reported incidents of theft and these comments undermine the excellent reputation we have built up over 40 years in business.
First class work
Customer Service
Quality
Value
Broughton Removals sent Jason the day before removal to carry out the packing. An excellent job and took all the hassle and worry away from us. On the day of removal, all went to plan and Jason and colleague did a great job.
Jean, East Lothian29/04/2016
Excellent
Customer Service
Quality
Value
Excellent job. Friendly, efficient and enthusiastic removal men handled the days challenges effortlessly.
Graham, Midlothian18/03/2016