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C H Westend


44 Reviews

Opening Hours
Today - 08:30–18:00
  • Monday 08:30–18:00
  • Tuesday 08:30–18:00
  • Wednesday 08:30–18:00
  • Thursday 08:30–18:00
  • Friday 08:30–18:00
  • Saturday - Closed
  • Sunday - Closed


CH Westend have been established since 1988 and in that time have successfully undertaken more than £34 million of plumbing, heating, property maintenance and construction work.

This in itself brings experience and as a family run business the company has grown to provide a complete building and maintenance service.

From our Acton offices we operate in North, South, West and central London areas as well as large parts of Middlesex and Surrey.

We have recently celebrated our 34th Anniversary.

As accredited Worcester Bosch, Baxi and Vaillant installers we can currently offer up to 10 years parts and labour on all Worcester Bosch Cdi, Si and Ri model boilers and up to 10 years on Vaillant ecoTEC Plus model boilers which are supplied and installed by us before 31st December 2022

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Painters and decorators

    • Exterior decorating
    • Interior decorating
    • Painting contractors
  • Builders

    • Building services
    • Guttering repair services
  • More Services

    • all building services

Customer reviews

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44 reviews
Customer Service
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Highly professional boiler installationHaving used this company on previous occasions, i
Customer Service
Having used this company on previous occasions, I decided to seek a quotation for the installation of a new system boiler, smart control and several radiator thermostats. Their quotation was very reasonable, relative to others, and I decided to proceed. The installation was undertaken by a highly skilled, hard-working technician who clearly knew what he was doing based on his many years of experience. He did the job in two days, hardly stopping for a short lunch and who cleaned carefully after finishing. I am happy with the professional installation, and am amazed how much more efficient the new boiler is (Worcester-Bosch) relative to the previous one. My only reservation is with the financial side (or the company's financial department). The company asks for 50% payment in advance, which is fine. However, it charged for the second 50% without sending a final invoice first and without informing me of charging my credit card. This led to my card being blocked. Although the company's T&Cs permitted this charge being made, I felt aggrieved that they did so without alerting me first. They also defended this practice, upon my complaining, in a manner that just added fuel to the fire. It left a bitter after-taste, and my hope is that the company learnt something from my objection. This explains my 4*, despite the actual work and all that preceded it deserving 5*.
Customer in Greater London Posted on 06/10/2022 , work completed 05/09/2022
The trader replied (on 25/10/2022)
Thank you for your continued support towards our company over the years. We are glad to hear that you have found the new Worcester bosch so much more efficient than your old boiler. Also thank you for your rating dispite the mis communication with one of our office staff. We will let Dave ( the installer ) know of your praise for his work.
Serviced Gas Boiler and Artificial-coal Gas Fire
Customer Service
CH West End were recommended by a neighbour and when I called them, were courteous and efficient. Service engineer was in our area and attended within a few hours. Boiler given a thorough service with engineer spotting an anomaly on pressure reading. Also checked over gas fire in another room while he was here which hadn't been checked out for a good few years. Top marks for prompt response and courteous service. Good value too!
Customer in Greater London Posted on 02/10/2021 , work completed 29/09/2021
The trader replied (on 10/11/2021)
Thanks for this, the team from office to engineer are all grateful for you taking the time to acknowledge their work . CHEERS
Usual excellent work
Customer Service
I have used CH for many years for my own heating and plumbing works, as well as for a couple of properties I look after for friends. They are always very efficient, friendly and go out of their way to give first class service. All their employees, both in the office and on site are unfailingly helpful and polite. Those who come to fix faults, or provide regular maintenance, take a real pride in their work and make sure that the "job" is done properly. They give good value for money. I have recommended them, happily, to other people and will continue to do so.
Customer in Greater London Posted on 24/09/2020 , work completed 18/09/2020
The trader replied (on 02/10/2020)
Thank you John for taking the time to post your review. Over the 33 years we have been trading we have aquired many regular customers like yourself and especially over the last few months during covid this is what has helped keep us going . Again a BIG thank you from the team at C H WESTEND, office, engineers and management.
Worst experience ever - avoid this trader at all costs.
Customer Service
Literally had the worst experience ever with this firm. They sent round 3 subcontractors in total to do a bathroom job which they said would be finished in 3 days took a month to do and it’s still not finished. They send tradesmen not employed by the company, the first 2 barely spoke any English and the original issue was never fully looked into (leaks) despite me pointing out rotten floor to the subcontractor. This meant a total of 4 weeks wasted whilst they continually tried to put right issues that each subcontractor did wrong. Shoddy work after shoddy work. I went abroad for a few days and while I wasn’t there the contractor pulled up my bathroom floor without me asking him to then had the cheek to ask me to pay him directly for it then got extremely angry and started swearing when I told him to stop work. They said they would redo the floor for free however it’s been done appallingly badly and now has to be retiled again so the tiles sit evenly. The owner barely gets involved and doesn’t take calls, you have to speak to a stream of different administrators in their office and accused me of over complaining about the quality of tiling work which was totally unaligned. The bathroom needs to be completely redone to rectify the issues they have caused and shoddy workmanship. They offered to send a 4th subcontractor round to finish the job but I do not want them anywhere near my property again. Be aware of the 50% deposit they ask for, you will not get it back.
Customer in Greater London Posted on 06/09/2019 , work completed 06/09/2019
Customer Service
I had a a great experience with CH westend. They came twice to assess the property and gave me two options on different types of boilers at different price points. They installed and carried out the work very neatly and with little disruptions. When i called them afterwards about a small issue they came immediately to fix it. Price was good and communication was excellent. Will use them again.
Customer in Greater London Posted on 29/07/2019 , work completed 10/07/2019
Redecorating water leaks
Customer Service
We used CH Westend 7 years ago to redo a complete bathroom in our flat. They did a marvellous job and to date we haven’t had any problems. When we had a leakage from flat upstairs recently we again looked for them for redecorating the ceiling of bathroom, kitchen and lobby. I am glad we found them.They did a perfect job, professionally and on time.Their office staff and workers are all very pleasant. I visited their office this morning to clear my dues and was very happy to see how they have progressed in the last 7 years. I would recommend them without any hesitation.
Dr Tayyib Posted on 19/07/2019 , work completed 18/07/2019
Great service
Customer Service
Outstanding service just had my boiler serviced with a full power-flush to clean my central heating System Tradesmen was on time had all of the appropriate gear to complete the job, very polite came prepared with over shoes I would recommend CH Westend And would use the service again
Customer in Greater London Posted on 10/05/2019 , work completed 09/05/2019
The trader replied (on 27/04/2020)
Thanks for your comments.
Very bad service and damaged our toilet
Customer Service
Called this plumber through a builder website. Plumber was a good chap but his service totally awful. He fixed toilet with incompatible parts which I provided but it was his choice to use it or not or use his own. Later called them because toilet lid was keep coming out. He came to change handle and charged for it while it was him who fixed the handle last time. Now I've discovered the toilet pipe is leaking which he fixed it while changing sypone. On top of this, I went to the loft where he went to close water and I had never been there before and found tape there is also broken. Not calling this company again. Will find someone professional who at least won't break my house and pocket.
Customer in Greater London Posted on 02/04/2019 , work completed 25/03/2019
The trader replied (on 09/04/2019)
Dear Consumer. When our plumber left your property he left with the impression that all was working as it should. If you believe you have a problem with the service provided please contact us. We will then arrange to check the works and if it is found that any problems you may have can be attributed to the works our plumber carried out we will correct it at no cost to yourself. But the first thing you will have to do is contact us and make us aware of any problems . Our office phone number is 0208 752 8333. All our other contact details including what to do if you have a complaint are available on our website. Kind Regards Colin hackett
Toilet and Tap
Customer Service
Toilet comes away from the wall and kitchen tap needs elastic bands and jam jar to stop dripping all in one day - time to call trusted CH Westend (been using them for years)! From initial call everyone friendly to arranging for Aniss to pop round on Friday morning. Lovely young man who having assessed my nightmare gives me various options with no BS. Couple of hours later no drips, sparkly tap and toilet safely secured again. Amazing as always - Thank you. Wouldn't hesitate in recommending CH Westend.
Customer in Greater London Posted on 12/03/2019 , work completed 09/03/2019
The trader replied (on 29/03/2019)
Thanks for your positive review and your comments on Aniss which are most welcome as he has only been with us a short while and it's good to see how well he has settled in, your not first customer to comment on how friendly and helpful he is. regards all at c h westend
New bathroom and bedroom
Customer Service
CH Westend completely gutted our old bathroom, removing a stud wall and installing thermal insulation on the outside wall. The floor was levelled and tiled, two walls were also tiled. New fitted bathroom units were installed along with a steam shower. Robert worked very hard and carefully on all plumbing and electrical aspects and we're delighted with the final result. In the bedroom CH installed thermal insulation to the outside wall and acoustic insulation to the party wall. Then plastered and decorated throughout. Generally, the whole team were conscientious and friendly, I enjoyed having them in the house.
Richard Posted on 11/10/2018 , work completed 11/10/2018
The trader replied (on 15/10/2018)
Thanks Richard It was a pleasure working on your project, the team enjoyed it and i think everyone was happy with the final result . regards Dave and Colin