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Trusted Traders

C H Westend

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4.4

43 Reviews

Opening Hours
Today - 08:30–18:00
  • Monday 08:30–18:00
  • Tuesday 08:30–18:00
  • Wednesday 08:30–18:00
  • Thursday 08:30–18:00
  • Friday 08:30–18:00
  • Saturday 09:00–14:00
  • Sunday - Closed

About

CH Westend have been established since 1988 and in that time have successfully undertaken more than £28 million of plumbing, heating, property maintenance and construction work.

This in itself brings experience and as a family run business the company has grown to provide a complete building and maintenance service.

From our Acton offices we operate in North, South, West and central London areas as well as large parts of Middlesex and Surrey.

We have recently celebrated our 31th Anniversary.

As accredited Worcester Bosch and Vaillant installers we can currently offer up to 10 years parts and labour on all Worcester Bosch Cdi, Si and Ri model boilers and up to 10 years on Vaillant ecoTEC Plus model boilers which are supplied and installed by us before 31st December 2021

What we do

  • Plumbers

  • Boiler, central heating and gas engineers

    • Boiler servicing
  • Painters and decorators

    • Painting contractors
  • Builders

    • Building services
  • More Services

    • all building services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.4
43 reviews
Customer Service
4.5
Quality
4.4
Value
4.2
Sort by
I would not use again
Customer Service
Quality
Value
I spoke to them on the phone and said I had water leaking from my boiler and wanted this fixing as well as getting the boiler serviced (to save on two call out charges). The engineer came out to look at the water leak and said they would need to order a part. When the part came it was fitted and the engineer told me he had serviced the boiler too. I asked for the Gas Safety Certificate and was advised that this would be posted to me. I did not receive it, so called the office and was informed that a service had not taken place. I was upset about this, as I'd spent a couple of hundred pounds on the job. I insisted it had been done and that I wanted a Gas Safety Certificate and they declined. They said they could arrange the boiler to be serviced for 50% of the normal charge given this dispute. Why would I pay this, when I had already paid for a service. I could not take this further at the time, as my mother was very ill and I was not coping too well and then she passed away. Incidentally, their tax invoices/credit card payment receipts are sent to you over a year later.
Customer in Greater London Posted on 26/10/2020 , work completed 16/07/2020
Usual excellent work
Customer Service
Quality
Value
I have used CH for many years for my own heating and plumbing works, as well as for a couple of properties I look after for friends. They are always very efficient, friendly and go out of their way to give first class service. All their employees, both in the office and on site are unfailingly helpful and polite. Those who come to fix faults, or provide regular maintenance, take a real pride in their work and make sure that the "job" is done properly. They give good value for money. I have recommended them, happily, to other people and will continue to do so.
Customer in Greater London Posted on 24/09/2020 , work completed 18/09/2020
The trader replied (on 02/10/2020)
Thank you John for taking the time to post your review. Over the 33 years we have been trading we have aquired many regular customers like yourself and especially over the last few months during covid this is what has helped keep us going . Again a BIG thank you from the team at C H WESTEND, office, engineers and management.
Worst experience ever - avoid this trader at all costs.
Customer Service
Quality
Value
Literally had the worst experience ever with this firm. They sent round 3 subcontractors in total to do a bathroom job which they said would be finished in 3 days took a month to do and it’s still not finished. They send tradesmen not employed by the company, the first 2 barely spoke any English and the original issue was never fully looked into (leaks) despite me pointing out rotten floor to the subcontractor. This meant a total of 4 weeks wasted whilst they continually tried to put right issues that each subcontractor did wrong. Shoddy work after shoddy work. I went abroad for a few days and while I wasn’t there the contractor pulled up my bathroom floor without me asking him to then had the cheek to ask me to pay him directly for it then got extremely angry and started swearing when I told him to stop work. They said they would redo the floor for free however it’s been done appallingly badly and now has to be retiled again so the tiles sit evenly. The owner barely gets involved and doesn’t take calls, you have to speak to a stream of different administrators in their office and accused me of over complaining about the quality of tiling work which was totally unaligned. The bathroom needs to be completely redone to rectify the issues they have caused and shoddy workmanship. They offered to send a 4th subcontractor round to finish the job but I do not want them anywhere near my property again. Be aware of the 50% deposit they ask for, you will not get it back.
Customer in Greater London Posted on 06/09/2019 , work completed 06/09/2019
The trader replied (on 20/09/2019)
A totally inaccurate misleading account of events, an illogical client with a rather unpleasant racist attitude towards some of our operatives. The works, as with all our larger jobs, were quoted and agreed via a free visit and written quotation. The full contract price in this instance was £4,494.00 which included further written agreed quotes, so not a job that would be completed in 3 days. Of course all the tradesmen who worked on these works where employed by us. The works carried out whilst the customer was abroad was via a private arrangement she had behind our backs with one of the operatives directly, something of course we don't condone. As she mentioned the two of them fell out over scope of work and payment. In fairness, this was a familiar pattern as the customer fell out with every single member of staff who attended. Finally, we took the case to a dispute resolution ombudsman who endorsed the resolution we had proposed.
Excellent
Customer Service
Quality
Value
I had a a great experience with CH westend. They came twice to assess the property and gave me two options on different types of boilers at different price points. They installed and carried out the work very neatly and with little disruptions. When i called them afterwards about a small issue they came immediately to fix it. Price was good and communication was excellent. Will use them again.
Customer in Greater London Posted on 29/07/2019 , work completed 10/07/2019
Redecorating water leaks
Customer Service
Quality
Value
We used CH Westend 7 years ago to redo a complete bathroom in our flat. They did a marvellous job and to date we haven’t had any problems. When we had a leakage from flat upstairs recently we again looked for them for redecorating the ceiling of bathroom, kitchen and lobby. I am glad we found them.They did a perfect job, professionally and on time.Their office staff and workers are all very pleasant. I visited their office this morning to clear my dues and was very happy to see how they have progressed in the last 7 years. I would recommend them without any hesitation.
Dr Tayyib Posted on 19/07/2019 , work completed 18/07/2019
Great service
Customer Service
Quality
Value
Outstanding service just had my boiler serviced with a full power-flush to clean my central heating System Tradesmen was on time had all of the appropriate gear to complete the job, very polite came prepared with over shoes I would recommend CH Westend And would use the service again
Customer in Greater London Posted on 10/05/2019 , work completed 09/05/2019
The trader replied (on 27/04/2020)
Thanks for your comments.
Very bad service and damaged our toilet
Customer Service
Quality
Value
Called this plumber through a builder website. Plumber was a good chap but his service totally awful. He fixed toilet with incompatible parts which I provided but it was his choice to use it or not or use his own. Later called them because toilet lid was keep coming out. He came to change handle and charged for it while it was him who fixed the handle last time. Now I've discovered the toilet pipe is leaking which he fixed it while changing sypone. On top of this, I went to the loft where he went to close water and I had never been there before and found tape there is also broken. Not calling this company again. Will find someone professional who at least won't break my house and pocket.
Customer in Greater London Posted on 02/04/2019 , work completed 25/03/2019
The trader replied (on 09/04/2019)
Dear Consumer. When our plumber left your property he left with the impression that all was working as it should. If you believe you have a problem with the service provided please contact us. We will then arrange to check the works and if it is found that any problems you may have can be attributed to the works our plumber carried out we will correct it at no cost to yourself. But the first thing you will have to do is contact us and make us aware of any problems . Our office phone number is 0208 752 8333. All our other contact details including what to do if you have a complaint are available on our website. Kind Regards Colin hackett
Toilet and Tap
Customer Service
Quality
Value
Toilet comes away from the wall and kitchen tap needs elastic bands and jam jar to stop dripping all in one day - time to call trusted CH Westend (been using them for years)! From initial call everyone friendly to arranging for Aniss to pop round on Friday morning. Lovely young man who having assessed my nightmare gives me various options with no BS. Couple of hours later no drips, sparkly tap and toilet safely secured again. Amazing as always - Thank you. Wouldn't hesitate in recommending CH Westend.
Customer in Greater London Posted on 12/03/2019 , work completed 09/03/2019
The trader replied (on 29/03/2019)
Thanks for your positive review and your comments on Aniss which are most welcome as he has only been with us a short while and it's good to see how well he has settled in, your not first customer to comment on how friendly and helpful he is. regards all at c h westend
New bathroom and bedroom
Customer Service
Quality
Value
CH Westend completely gutted our old bathroom, removing a stud wall and installing thermal insulation on the outside wall. The floor was levelled and tiled, two walls were also tiled. New fitted bathroom units were installed along with a steam shower. Robert worked very hard and carefully on all plumbing and electrical aspects and we're delighted with the final result. In the bedroom CH installed thermal insulation to the outside wall and acoustic insulation to the party wall. Then plastered and decorated throughout. Generally, the whole team were conscientious and friendly, I enjoyed having them in the house.
Richard Posted on 11/10/2018 , work completed 11/10/2018
The trader replied (on 15/10/2018)
Thanks Richard It was a pleasure working on your project, the team enjoyed it and i think everyone was happy with the final result . regards Dave and Colin
New bathroom and bedroom
Customer Service
Quality
Value
CH Westend stripped out our old bathroom and removed a stud wall that hid some pipework. They then installed a new suite with a steam shower. The external wall was covered with thermal insulation before plastering. Two walls were tiled and the floor was levelled and tiled. The work was to a high standard. Robert, installed the units and shower. He took a lot of care and made sure that everything looked right. We're really pleased with the finished result. In the bedroom, CH Westend installed thermal insulation on the outside wall and acoustic insulation to the party wall and then plastered and decorated throughout. Again we were very happy with the works.
Richard Posted on 10/10/2018 , work completed 10/10/2018
The trader replied (on 29/03/2019)
Thank you