Highly professional boiler installationHaving used this company on previous occasions, i
Having used this company on previous occasions, I decided to seek a quotation for the installation of a new system boiler, smart control and several radiator thermostats. Their quotation was very reasonable, relative to others, and I decided to proceed. The installation was undertaken by a highly skilled, hard-working technician who clearly knew what he was doing based on his many years of experience. He did the job in two days, hardly stopping for a short lunch and who cleaned carefully after finishing. I am happy with the professional installation, and am amazed how much more efficient the new boiler is (Worcester-Bosch) relative to the previous one. My only reservation is with the financial side (or the company's financial department). The company asks for 50% payment in advance, which is fine. However, it charged for the second 50% without sending a final invoice first and without informing me of charging my credit card. This led to my card being blocked. Although the company's T&Cs permitted this charge being made, I felt aggrieved that they did so without alerting me first. They also defended this practice, upon my complaining, in a manner that just added fuel to the fire. It left a bitter after-taste, and my hope is that the company learnt something from my objection. This explains my 4*, despite the actual work and all that preceded it deserving 5*.
Customer in Greater London
Posted on 06/10/2022
, work completed 05/09/2022
Recommended
Serviced Gas Boiler and Artificial-coal Gas Fire
CH West End were recommended by a neighbour and when I called them, were courteous and efficient. Service engineer was in our area and attended within a few hours. Boiler given a thorough service with engineer spotting an anomaly on pressure reading. Also checked over gas fire in another room while he was here which hadn't been checked out for a good few years. Top marks for prompt response and courteous service. Good value too!
Customer in Greater London
Posted on 02/10/2021
, work completed 29/09/2021
Recommended
Usual excellent work
I have used CH for many years for my own heating and plumbing works, as well as for a couple of properties I look after for friends. They are always very efficient, friendly and go out of their way to give first class service. All their employees, both in the office and on site are unfailingly helpful and polite. Those who come to fix faults, or provide regular maintenance, take a real pride in their work and make sure that the "job" is done properly. They give good value for money. I have recommended them, happily, to other people and will continue to do so.
Customer in Greater London
Posted on 24/09/2020
, work completed 18/09/2020
Recommended
Worst experience ever - avoid this trader at all costs.
Literally had the worst experience ever with this firm. They sent round 3 subcontractors in total to do a bathroom job which they said would be finished in 3 days took a month to do and it’s still not finished. They send tradesmen not employed by the company, the first 2 barely spoke any English and the original issue was never fully looked into (leaks) despite me pointing out rotten floor to the subcontractor. This meant a total of 4 weeks wasted whilst they continually tried to put right issues that each subcontractor did wrong. Shoddy work after shoddy work. I went abroad for a few days and while I wasn’t there the contractor pulled up my bathroom floor without me asking him to then had the cheek to ask me to pay him directly for it then got extremely angry and started swearing when I told him to stop work. They said they would redo the floor for free however it’s been done appallingly badly and now has to be retiled again so the tiles sit evenly. The owner barely gets involved and doesn’t take calls, you have to speak to a stream of different administrators in their office and accused me of over complaining about the quality of tiling work which was totally unaligned. The bathroom needs to be completely redone to rectify the issues they have caused and shoddy workmanship. They offered to send a 4th subcontractor round to finish the job but I do not want them anywhere near my property again. Be aware of the 50% deposit they ask for, you will not get it back.
Customer in Greater London
Posted on 06/09/2019
, work completed 06/09/2019
Excellent
I had a a great experience with CH westend. They came twice to assess the property and gave me two options on different types of boilers at different price points. They installed and carried out the work very neatly and with little disruptions. When i called them afterwards about a small issue they came immediately to fix it. Price was good and communication was excellent. Will use them again.
Customer in Greater London
Posted on 29/07/2019
, work completed 10/07/2019
Recommended
Redecorating water leaks
We used CH Westend 7 years ago to redo a complete bathroom in our flat. They did a marvellous job and to date we haven’t had any problems. When we had a leakage from flat upstairs recently we again looked for them for redecorating the ceiling of bathroom, kitchen and lobby. I am glad we found them.They did a perfect job, professionally and on time.Their office staff and workers are all very pleasant. I visited their office this morning to clear my dues and was very happy to see how they have progressed in the last 7 years. I would recommend them without any hesitation.
Dr Tayyib
Posted on 19/07/2019
, work completed 18/07/2019
Recommended
Great service
Outstanding service just had my boiler serviced with a full power-flush to clean my central heating System Tradesmen was on time had all of the appropriate gear to complete the job, very polite came prepared with over shoes I would recommend CH Westend And would use the service again
Customer in Greater London
Posted on 10/05/2019
, work completed 09/05/2019
Recommended
Very bad service and damaged our toilet
Called this plumber through a builder website. Plumber was a good chap but his service totally awful. He fixed toilet with incompatible parts which I provided but it was his choice to use it or not or use his own. Later called them because toilet lid was keep coming out. He came to change handle and charged for it while it was him who fixed the handle last time. Now I've discovered the toilet pipe is leaking which he fixed it while changing sypone. On top of this, I went to the loft where he went to close water and I had never been there before and found tape there is also broken. Not calling this company again. Will find someone professional who at least won't break my house and pocket.
Customer in Greater London
Posted on 02/04/2019
, work completed 25/03/2019
Toilet and Tap
Toilet comes away from the wall and kitchen tap needs elastic bands and jam jar to stop dripping all in one day - time to call trusted CH Westend (been using them for years)! From initial call everyone friendly to arranging for Aniss to pop round on Friday morning. Lovely young man who having assessed my nightmare gives me various options with no BS. Couple of hours later no drips, sparkly tap and toilet safely secured again. Amazing as always - Thank you. Wouldn't hesitate in recommending CH Westend.
Customer in Greater London
Posted on 12/03/2019
, work completed 09/03/2019
Recommended
New bathroom and bedroom
CH Westend completely gutted our old bathroom, removing a stud wall and installing thermal insulation on the outside wall. The floor was levelled and tiled, two walls were also tiled. New fitted bathroom units were installed along with a steam shower. Robert worked very hard and carefully on all plumbing and electrical aspects and we're delighted with the final result. In the bedroom CH installed thermal insulation to the outside wall and acoustic insulation to the party wall. Then plastered and decorated throughout. Generally, the whole team were conscientious and friendly, I enjoyed having them in the house.
Richard
Posted on 11/10/2018
, work completed 11/10/2018
Recommended
New bathroom and bedroom
CH Westend stripped out our old bathroom and removed a stud wall that hid some pipework. They then installed a new suite with a steam shower. The external wall was covered with thermal insulation before plastering. Two walls were tiled and the floor was levelled and tiled. The work was to a high standard. Robert, installed the units and shower. He took a lot of care and made sure that everything looked right. We're really pleased with the finished result. In the bedroom, CH Westend installed thermal insulation on the outside wall and acoustic insulation to the party wall and then plastered and decorated throughout. Again we were very happy with the works.
Richard
Posted on 10/10/2018
, work completed 10/10/2018
Recommended
Neat and clean work
Wanted a handyman to fix a very heavy mirror on the wall. The work was completed in quick time and the neatly done. Very friendly and helpful customer experience. Will definitely recommend. Thank you Edd & George for your prompt response and great job. Regards Rafi M
Rafi Mohammed
Posted on 04/10/2018
, work completed 04/10/2018
Recommended
Plastering to perfection
From Carol in the office to Donnie the plasterer, C H Westend are a professional company. David visited to give me a quote on plastering my living room and hallway ceilings urgently due to my insurance company starting work in my flat because of a leak the following week. I accepted the reasonable quote and he sent Donnie round the next day. Donnie is a perfectionist and done the job to a high standard within the time limit set. I don’t usually leave workman in my flat alone but I do with C H Westend as they make me feel confident and at ease. This is the 4th time I have used this company and have no complaints with any of their work, from fixing a window to a bathroom refurbishment. I would highly recommend C H Westend if you want a professional job.
Debbie
Posted on 01/04/2018
, work completed 01/04/2018
Recommended
Water heater replacement
When my water heater suddenly started leaking I called in CH Westend to diagnose and eventually replace the unit. As usual they did a great job as quickly as the delivery of the new water heater and parts allowed. I would not hesitate to recommend them for any job.
Jan Birck
Posted on 05/12/2017
, work completed 05/12/2017
Recommended
Great Job
I recently had my walls plastered and I could not be happier with my experience. Great job guys.
SS7211
Posted on 17/11/2017
, work completed 17/11/2017
Recommended
Good Service
The ladies in the office were helpful and friendly and the Engineers seemed to be very professional. They laid dust sheets down everywhere before commencing work and ensured that I was happy for them to start when they did. I required a company to fit bathrooms and I used 'CH-Westend' for the entire bathroom installation. I felt very satisfied with my experience. Many thanks.
George Hilliard
Posted on 17/11/2017
, work completed 17/11/2017
Recommended
Excellent job
They were wonderful and did a great job. Had to cover the pipes after a new boiler had been installed, did it beautifully. Stuck the tiles and left and returned a few hours later after they had set to finish up, really nicely. They were very polite, friendly and listened to what I wanted. In the end it looked exactly like what I had imagined. Big thanks.
N Syed
Posted on 06/11/2017
, work completed 06/11/2017
Recommended
Sorted out my radiator
Anoop from CH Westend arrived on time, worked quickly and cheerfully, drained the central heating system and found the problem with my radiator. I would recommend Anoop and I have used CH Installations/ CH Westend for many years and will continue to do so.
Julia Hughes-Morgan
Posted on 12/07/2017
, work completed 12/07/2017
Recommended
Excellent plumbing job
Anoop was a pleasure to deal with. Arriving nice and early he promptly got to work and was able to quote for the job extremely quickly. In our case it was a sink that needed re-fitting and pipes re-aligning. He was extremely friendly and very quick. Planning on rebooking for another potential job I have. The whole process of quoting, paying and the work being down was very slick.
Kelly Adams
Posted on 21/06/2017
, work completed 21/06/2017
Recommended
Great company would highly recommend
Recently had some electrical works carried out by CH WESTEND. Colin the manager came around to quote the works turned up promptly, and explained everything in full detail what the works involved. He was friendly and polite. The quote was reasonable and competitive. The two electricians came around who were very neat, and tidy and carried out the work which I was more than satisfied with! Would highly recommend this company! Paul Higgins
Paul1971
Posted on 08/06/2017
, work completed 08/06/2017
Recommended
good job
Anoop did a great job removing our old bathroom and installing a new one. wouldn't hesitate to recommend CH westend, and we'll use them in the future.
charlymat
Posted on 25/05/2017
, work completed 25/05/2017
Recommended
Excellent job
Jacob was excellent at his job, and made sure I was happy with what he was doing. He also explained what he had done. Very pleased.
Yvonne, London
Posted on 19/05/2017
, work completed 19/05/2017
Recommended
Extremely Poor Service - Do not Use!
Late March, a plumber attended to my flat in order to trace and fix a leak in the kitchen cupboard as it was causing rising damp in the flat. The plumber was unable to trace the water leak! He cut access holes to test and could not find any pressure leaks in the heating system the following day. He then promised to come around two weeks later to check on the tests to see if the leak could be traced. I phoned C H Westend around April. The person who answered my call promised me that a technical report would be sent to me. Despite me chasing this up over the next few weeks, no report ever came. And for all that I was charged £234.00 and I had to call out another plumber in order to finally trace and repair the leak!
Which? Trusted Traders Consumer
Posted on 16/05/2017
, work completed 16/05/2017
Well done
Jacob gave an estimate and started work immediately. We were pleased with his efficiency and the quality of the work.
Rosie, London
Posted on 28/04/2017
, work completed 28/04/2017
Recommended
Excellent work
CH's plumber and gas expert did excellent work repairing our heating system and replacing a very old tap. He was very positive and clean and explained the problems to us.
Janet, London
Posted on 25/04/2017
, work completed 25/04/2017
Recommended
Efficient and thorough service
Jacob came to fit a filter and perform a power flush on my boiler - very professional & friendly and took the time to explain everything about the work he had performed. Would recommend.
Which? Trusted Traders Consumer
Posted on 28/03/2017
, work completed 28/03/2017
Recommended
Very Professional Service
CH Westend were very professional, prompt and cost effective. They replaced the shower and mixer as well as re-tiling the shower. The plumber, Anoop, did an outstanding job. He went above and beyond the requirement, completing the job with meticulous attention to detail. I highly recommend CH Westend.
Which? Trusted Traders Consumer
Posted on 21/03/2017
, work completed 21/03/2017
Recommended
Recommended service
The job was to: 1. To supply and fit 2 x stainless steel ventilation covers to the rear of the property. 2. Supply and fit stainless steel vent cover to the front of the property. 3. Supply and install steel wool in airing cupboard around pipes and fill a hole in the spare bedroom.
Which? Trusted Traders Consumer
Posted on 20/03/2017
, work completed 20/03/2017
Recommended
Keston Replacement
Replacement of a Keston boiler by replacement Keston Heat 45. This required some alteration to the pipe runs as the new boiler is taller than the old. Engineer arrived as arranged and fitted the boiler in one day. Working fine.
Which? Trusted Traders Consumer
Posted on 20/03/2017
, work completed 20/03/2017
Recommended
Good quality workmanship, communication, gave useful advice.
The job entailed identifying, locating and repairing the source of a water leak within the floor. The plumber turned up earlier than expected at 0800, had a look at the problem, gave his official opinion and asked how I want to proceed before charges were applied. He eventually found the suspected source of the leak (from the neighbours side) and although he was not able to fix the leak he tidied up, and was only charged an inspection fee. Payment options were flexible and was able to pay by credit card and received a PDF invoice by email a week later. Very satisfied customer and happy to recommend.
Which? Trusted Traders Consumer
Posted on 01/03/2017
, work completed 01/03/2017
Recommended
Good, problem-free result
Jacob competent, polite and punctual. A trouble free job included a thorough gas boiler service and will use them again.
Olga, London
Posted on 25/02/2017
, work completed 25/02/2017
Recommended
Professional and efficient
Jacob was friendly and professional. He diagnosed the problem quickly and fixed it promptly. While he was excellent the service from CH was first class - responsive and effective.
Peter, London
Posted on 09/02/2017
, work completed 09/02/2017
Recommended
Good job
Very helpful & a friendly service. I would definitely use C H Westend again.
Catrin, London
Posted on 04/02/2017
, work completed 04/02/2017
Recommended
Good job
Efficient friendly, polite engineers. Happy with the installation of new boiler. Happy to return to re-explain the controls.
Phil, London
Posted on 06/01/2017
, work completed 06/01/2017
Recommended
Shoddy installation - ended up in court
I hired them to install a boiler. I was unhappy with the installation and arranged for Gas Safe and Worcester Bosch (at my cost) to review the work. There were numerous defects identified and which CH refused to fix. I was later forced to hire British Gas to power flush the system although this should have been done by CH. The reader will understand that I did not pay CH's final bill whilst I attempted to persuade them to fix the shoddy installation. CH decided to sue me for the unpaid amount - some £1,300 whilst I was still asking them to fix the installation. I then countersued them for the costs of the remedial work and the powerflush. Deducting the costs of my counter-claim - the judge eventually awarded them £79 which I gladly paid.
jesses
Posted on 18/11/2016
, work completed 18/11/2016
Outstanding job
Outstanding. The rebuilding of my garden wall was completed to an excellent standard. CH Westend Agreed with me that an extra pillar needed to be rebuilt for uniformity - and they did this for no extra charge. Strongly recommended.
Dicky, London
Posted on 06/09/2016
, work completed 06/09/2016
Recommended
Great company
C H Westend built a new kitchen room. Removed a chimney breast and laid underfloor heating and a new floor. In the past they have refurbished a bathroom and a shower room. Their staff are all very professional and totally committed to a great job. Customer service is amongst best I've experienced anywhere. Great building work & always return to fix problems. Feel lucky to have found them.
Pippa, London
Posted on 01/08/2016
, work completed 01/08/2016
Recommended
My Review
Margaret, London
Posted on 10/04/2016
, work completed 10/04/2016
Recommended
Highly recommend!
Ch westend have done various odd jobs around my house - plus big jobs like installation of a new boiler, digging up broken drains and replacing them. Highly recommmend them for big or small jobs!
Which? Trusted Traders Consumer
Posted on 06/01/2016
, work completed 06/01/2016
Recommended
Blocked washing machine drain pipe
Came the same day. Efficient plumber cleared the pipe and and modified it to avoid future problems.
2011-08-13 08:33:17.543
Posted on 08/12/2015
, work completed 08/12/2015
Recommended
Painted the outside of the house
Professional and reliable. Has completed numerous jobs for me in the past.
Rebecca, London-South
Posted on 15/07/2015
, work completed 15/07/2015
Recommended
New Boiler
Good communication and organsied. I've used them to install a new boiler. There was a small leak afterwards (not caused by the trader) that they fixed at no extra charge.
Stephanie, High Wycombe
Posted on 01/12/2014
, work completed 01/12/2014
Recommended
New boiler
Good communication and organised business. I had a small leak but not caused by business but the team fixed the problem with no charge.
Stephanie, High Wincombe
Posted on 01/12/2014
, work completed 01/12/2014
Recommended
Recommended
They painted the outside of my house and did a professional job. The business are reliable.
Rebecca, London
Posted on 01/07/2014
, work completed 01/07/2014
Recommended